Hello, Niolex,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Chandru,

Header Builder via Elemenetor > edit template > Cart settings > https://prnt.sc/_DfQFBGcfXNz > https://prnt.sc/zOvtNXCXwzlo

Best regards,
8Theme’s Team

Hello, AnonShopping,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the situation may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello, Chandru,

Thank you for reaching out to us.

Private Content

Best regards,
8Theme’s Team

Hello, Yasir Alam 8Theme,

Thank you for reaching out to us.

You can use the Elementor plugin to position your content according to your needs and add the desired appearance effects https://prnt.sc/qsnXEoOPpv_w . There are numerous tutorials available on YouTube that demonstrate how to work with the Elementor plugin effectively.

Best regards,
8Theme’s Team

Hello, JadeCommerce,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Komail Alfardan,

We would like to inform you that we have successfully registered the theme on your website without encountering any issues. You may now proceed with the installation of the demo content at your convenience.

Should you require any assistance, please do not hesitate to reach out to us.

Best regards,
8Theme’s Team

Hello, Scardian,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Borzum,

Thank you for reaching out to us with your request.

Appearance > Customizer > Woocommerce (Shop) > Product Catalog > https://prnt.sc/f4TLTiy5h7fG

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello, Dan,

Private Content

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The header settings from the theme options are not working because **XStore Builders > Header Builder via Elementor** has a higher priority. As a result, the template settings configured there take precedence.

If you would like to request additional options for the My Account element in the new header builder via Elementor, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Best regards,
The 8Theme Team

Hello, Dan,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

You can try to achieve the desired result in the next way:
– create a few static blocks https://prnt.sc/0sJWSYp5NwlE with desired content for different categories;
– edit category > add static block to the description area – https://prnt.sc/ZxMPcpDLidhW
– archive product builder via Elementor > edit template > add Archive description element https://prnt.sc/1epWDDKdBOP0 to the desired area on the page.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team