Hello, Kristjan,
Thank you for contacting us and for using XStore.
Please try to activate Always load “wc-cart-fragments” via Theme Options > Speed Optimization. Clear cache and check the result.
Kind Regards,
8theme team
Hello, Kristjan,
Thank you for contacting us and for using XStore.
Please try to activate Always load “wc-cart-fragments” via Theme Options > Speed Optimization. Clear cache and check the result.
Kind Regards,
8theme team
Hello, Oksi,
We’ve disabled the Menu cache via Theme Options > Speed optimization, so it works fine now – https://prnt.sc/iqmSn2IGUhGC
Kind Regards,
8theme team
Hello, Eldonate,
In this case, please provide us with temporary FTP access.
To create FTP access, please contact your hosting provider for assistance.
Also, there is a memory error on your site – https://prnt.sc/SVyKkOh2D32d Your hosting provider should be able to help you fix it. Also, you can read the next article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Kind Regards,
8theme team
Hello, Oksi,
Thank you for contacting us and for using XStore.
In order to solve it, add the next code in Theme Options > Theme custom CSS:
.et_b_header-menu .menu-item-has-children a:after {
content: "";
display: block;
height: 60px;
width: 100px;
position: absolute;
left: -30px;
}
Kind Regards,
8theme team
Hello @karawhereibelong,
You can enter them into the appropriate field separated by a comma.
If you decide to use an SEO plugin, the documentation of plugin should be able to guide you, for example – https://yoast.com/focus-keyword/#utm_source=yoast-seo&utm_medium=software&utm_term=focus-keyphrase-qm&utm_content=content-analysis&php_version=7.4&platform=wordpress&platform_version=6.2.2&software=free&software_version=20.10&days_active=0&shortlink=focus-keyword
Best Regards,
8Theme’s Team
Hello, Eldonate,
Thank you for your response.
Please try to disable “Variations As Simple Products (Beta)” via Theme Options > WooCommerce > Shop > Products Design.
Kind Regards,
8theme team
Hello,
Please check the next screenshots with settings:
Theme Options > WooCommerce > Shop > Shop page layout > https://prnt.sc/5AnBk79P0VXf https://prnt.sc/GSIjc2DnKs5L ; …Shop > Products Design > https://prnt.sc/qk4r2Sxi51Y2 ; Theme Options > WooCommerce > https://prnt.sc/sedeN-KO04ne ; https://prnt.sc/fHrvToYsS8mf ; Theme Options > WooCommerce > Shop > Shop page filters > https://prnt.sc/3TyMTFPDZvMG
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello,
“is there anyway for it to be/stay active?” – no, unfortunately, there is no such option.
https://prnt.sc/p-30BQxdf5RI – try to delete this custom code and check hover on menu items then. If there is not difference, you may not use the code.
Best Regards,
8Theme’s Team.
Hello, Galaxy Connect ltd,
You’re welcome!
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, MAHDAR,
You need to select between these 2 lightboxes: from Elementor or from our theme. From the Elementor it doesn’t have navigation arrows.
“The photos open in another page” when our lightbox is activated on your site, we checked and there is no such problem on our demos or test sites, for example – https://xstore.8theme.com/product/american-vintage/ , so the problem on your site is caused by something (it can be a conflict with a 3rd party plugin or custom code).
Kind Regards,
8theme team
Hello, Galaxy Connect ltd,
Thank you for your patience.
Please download files by links in the Private Content area.
Kind Regards,
8theme team
Hello, Eldonate,
Thank you for contacting us and for using XStore.
We can’t find the mentioned product on your site, other products look fine – https://prnt.sc/-KGCP060Q4Tb
Please provide URL of page where the product with variation in name persists + temporary wp-admin access.
Kind Regards,
8theme team
Hello, Jaime,
Thank you for getting in touch with us.
We’ve checked your site from mobile, and we do not see any problem.
please clear cache and check one more time.
Could you provide screenshots of the problem?
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
Kind Regards,
8theme team
Hello, Patronela,
Thank you for contacting us and for using XStore.
Please try the next: edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable. Clear cache and check the result.
Kind Regards,
8theme team
Hello,
Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer developer license for the Pro version and does not allow to built-in Pro version of plugin to themes. So, you’ll be able to use the free version of the Elementor but in case you want to get Pro version you will need to buy an individual license, our theme supports Elementor Pro, but questions about Elementor Pro functionality you need to forward to authors of the plugin.
Elementor Pro is not required to edit product archive in our theme. All settings you can find in Theme Options > WooCommerce. There is no option to import Theme Options for the Shop page only, but if you let us know what exactly our demo you prefer, we would be able to provide you with screenshots of settings, and you will be able to set them for your site.
We hope this information is helpful.
Kind Regards,
8theme team
Hello, MAHDAR,
Thank you for your response.
Please try to enable Lightbox in the settings of Elementor, where you disabled it previously by our request, then go to Single Product Builder > Gallery > disable Lightbox.
Kind Regards,
8theme team
Hello, MAHDAR,
Thank you for your response.
1/ Try to add this code and check the menu:
.et_b_header-menu .menu-item-has-children a:after {
content: "";
display: block;
height: 40px;
width: 100px;
position: absolute;
left: -40px;
}
2/ “The pictures that are opened separately go to another page” – Could you record a video and describe the desired result in more detail?
There were 2 lightbox after clicking on the product image, now it is 1 lightbox. Isn’t your question solved?
3/ Change the previous code to:
.et-request-quote.mtips {
bottom: 85px !important;
}
(add !important;).
Kind Regards,
8theme team
Hello, Seoanalitik24,
Thank you for contacting us and for using XStore.
Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder,
with correct names, for example, for XStore theme: xstore-tr_TR.po, and xstore-core-tr_TR.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello @PR,
Currently, we do not offer customization services.
You can contact our partners with a request about additional customization service, the Codeable team, who will perform your task quickly and with high quality – https://codeable.io/?ref=qGTdX
Best Regards,
8Theme’s Team
Hello,
There is no such possibility, unfortunately.
It requests additional customization in files, which is out of our basic support scope.
Kind Regards,
8theme team
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Here is an example https://prnt.sc/Png-U0XTj4fO – the menu was created via Appearance > Menus with static blocks, then it was added to the footer https://prnt.sc/Y8V_MJWxo20j , the position of nav-sublist-dropdown can be changed using custom CSS code.
We hope this information is helpful.
Kind Regards,
8theme team
Hello,
Thank you for getting in touch with us.
Please read – https://www.w3schools.com/howto/howto_css_custom_scrollbar.asp
for example – https://prnt.sc/YnngthqFwMNY
/* width */
.et_b_header-menu:not(.header-secondary-menu) li:hover>.nav-sublist-dropdown:not(.nav-sublist)::-webkit-scrollbar {
width: 10px;
}
/* Track */
.et_b_header-menu:not(.header-secondary-menu) li:hover>.nav-sublist-dropdown:not(.nav-sublist)::-webkit-scrollbar-track {
background: #f1f1f1;
}
/* Handle */
.et_b_header-menu:not(.header-secondary-menu) li:hover>.nav-sublist-dropdown:not(.nav-sublist)::-webkit-scrollbar-thumb {
background: red;
}
Kind Regards,
8theme team
Hello,
Please send your request to our manager via the contact form on this page – https://themeforest.net/user/8theme
Kind Regards,
8theme team
Hello @PR,
Yes, it is true.
Best Regards,
8Theme’s Team
Hello,
You’re welcome!
Best Regards,
8Theme’s Team
Hello,
Yes, it is.
Best Regards,
8Theme’s Team
Hello,
Yes, it is right.
Kind Regards,
8theme team
Hello, Dublemetre,
We’ve answered here – https://www.8theme.com/topic/we-cannot-connect-to-the-xstore-api-with-the-xstore-theme-please-check-your-ssl-certificate-or-whit/#post-360752
Best Regards,
8Theme’s Team
Hello, PR,
You’re welcome!
Thank you for understanding.
Have a nice day!
Best Regards,
8Theme’s Team
Hello, MAHDAR,
Thank you for contacting us and for using XStore.
We can’t log in using the credentials you provided https://prnt.sc/ExUq-I_khFN8
1/ Please go to Header Builder > Main menu > Computed box > set padding top and bottom 15px.
2/ Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable. Clear cache and check Lightbox on the single product page then.
3/ Try to use the next custom CSS code:
.et-request-quote.mtips {
bottom: 85px;
}
Kind Regards,
8theme team