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Forum Replies Created

Viewing 30 posts - 1,591 through 1,620 (of 68,230 total)

← 1 2 3 … 53 54 55 … 2,273 2,274 2,275 →

Rose Tyler

Support staff

January 21, 2025 at 16:31

Hello,

Quantity type can be edited via Theme Options > Woocomemrce (Shop) > Shop elements > Quantity.

The current display of “+” and “-” is not one of the intended options, which makes the issue evident. To address this, it is necessary to resolve the problem first. Therefore, we kindly request you to perform the tests outlined in our previous response.

Best regards,
8Theme’s Team

#431540 Copied In reply to: I want to correct the + – to add the product

Rose Tyler

Support staff

January 21, 2025 at 16:18

Hello, Leon,

We are pleased to inform you that the issue has been resolved by applying the necessary patches.

Best regards,
8Theme’s Team

#431537 Copied In reply to: Your theme (Xstore child) contains outdated copies of some WooCommerce template files

Rose Tyler

Support staff

January 21, 2025 at 16:16

Hello, Rajnish Thakur,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#431533 Copied In reply to: Shop/filters is not showing in Products Archive

Rose Tyler

Support staff

January 21, 2025 at 16:15

Hello, Sahajanand Electricals,

Thank you for contacting us and for using XStore.

We recommend the following steps to help resolve the problem caused by the Woocommerce update:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Kind regards,
The 8Theme Team

#431532 Copied In reply to: I received notice -Your theme Xstore child contain outdated copies of some WooCommerce template file

Rose Tyler

Support staff

January 21, 2025 at 15:11

Hello,

Thank you for reaching out to us.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#431525 Copied In reply to: XStore Core Deactivate | Resume This plugin failed to load properly and is paused during recovery m

Rose Tyler

Support staff

January 21, 2025 at 15:09

Hello,

Thank you for contacting us and for using XStore.

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Best regards,
8Theme’s Team

#431524 Copied In reply to: The header doesn’t stay fixed and scrolls along with the page.

Rose Tyler

Support staff

January 21, 2025 at 14:26

Hello,

Could you kindly assign the Administrator role to the user account you created for us? At the moment, we are unable to access your dashboard due to insufficient permissions.

Thank you for your assistance.

Best regards,
8Theme’s Team

#431520 Copied In reply to: Do you have human service？ I can’t find the place to change the header.

Rose Tyler

Support staff

January 21, 2025 at 14:23

Hello,

Thank you for reaching out to us with your request.

We understand that you would like to implement a functionality on your car rental website that allows users to select specific rental dates before making a purchase. Additionally, you want the system to ensure that once a car is booked for certain dates, it becomes unavailable for other users during that period.

This feature can be achieved by integrating a date-based booking system that tracks availability in real-time. Such a system would allow users to select their desired rental dates, calculate the total rental duration, and ensure that the selected car is not double-booked for overlapping dates. We recommend exploring plugins or custom development solutions that are compatible with your website platform to achieve this functionality seamlessly.
This functionality is not a part of our theme, by default.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#431519 Copied In reply to: I want to add a booking option when rent a car

Rose Tyler

Support staff

January 21, 2025 at 13:14

Hello, Greg,

https://prnt.sc/OPOIqkfhwTQ1 – We kindly request that you either disable the IP restriction or grant access to the site for users in Ukraine.

Please follow this article to enable the header overlap using Theme Options > Header Builder – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

Best Regards,
8Theme’s Team

#431504 Copied In reply to: Homepage image or video that extends into the header

Rose Tyler

Support staff

January 21, 2025 at 13:12

Hello, Ismat Malik,

Thank you for reaching out to us.

From your screenshot, it appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#431503 Copied In reply to: The products are overlaping when use infinite scroll

Rose Tyler

Support staff

January 21, 2025 at 13:11

Hello, TheOne,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record video demonstrations of issues and the steps leading to them. This will help us better understand and replicate the problem on our end.
Upload videos on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#431502 Copied In reply to: WPML compatibility issues with xstore theme

Rose Tyler

Support staff

January 21, 2025 at 12:01

Hello, Abdul Moiz,

Patches should only be applied if you wish to update WooCommerce.

Kind regards,
The 8Theme Team

#431495 Copied In reply to: Site down due to xstore core – Need urgent help

Rose Tyler

Support staff

January 21, 2025 at 12:00

Hello, Greg,

Thank you for reaching out to us.

We can’t check your site – https://prnt.sc/OPOIqkfhwTQ1

Do you use Header Builder via Elementor? In this case, read about header overlap in the next article https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best Regards,
8Theme’s Team

#431494 Copied In reply to: Homepage image or video that extends into the header

Rose Tyler

Support staff

January 21, 2025 at 11:55

Hello,

Thank you for your cooperation!

Best regards,
8Theme’s Team

#431491 Copied In reply to: I’m using dokan light and when my vendors try and upload products it sometimes doesn’t upload

Rose Tyler

Support staff

January 21, 2025 at 11:38

Hello,

We appreciate your prompt response.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#431486 Copied In reply to: How to customize or translate the Badge (Sale) on Single Product Page

Rose Tyler

Support staff

January 21, 2025 at 11:30

Hello,

1. Header Builder via Elementor > edit template > container settings > margin – https://prnt.sc/gH4gF3M5vmTc

2. You can try to use the posts chess widget – https://prnt.sc/uOa2sfg8oMmL (set limit of posts 1 and remove Meta via settings there).
Another solution can be to create the desired content using a few default elements, for example – https://prnt.sc/zIUMFM0SL0qf

Best regards,
8Theme’s Team

#431485 Copied In reply to: Header Design with Image and Left-Aligned Title

Rose Tyler

Support staff

January 21, 2025 at 10:46

Hello,

Thank you for reaching out to us.

Please provide FTP access. We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#431479 Copied In reply to: Price not showing after using another plugin

Rose Tyler

Support staff

January 21, 2025 at 10:36

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#431477 Copied In reply to: How to customize or translate the Badge (Sale) on Single Product Page

Rose Tyler

Support staff

January 21, 2025 at 10:35

Hello, Armia,

Thank you for contacting us and for using XStore.

Header Builder via Elementor > edit template > Mobile menu settings > styling – https://prnt.sc/bvljC1_YxYfJ

Warm Regards,
The 8Theme Team

#431476 Copied In reply to: Juihhiihjejdhe hehe hehe. Die rvjdbeb dient r

Rose Tyler

Support staff

January 21, 2025 at 10:02

Hello,

Thank you for reaching out to us.

Could you please test the same question using a default theme like Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the question may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

#431472 Copied In reply to: Eliminar reparto local de los envíos disponibles

Rose Tyler

Support staff

January 21, 2025 at 09:58

Hello, Regencycigaremporium,

Thank you for reaching out to us.

Archive products builder using Elementor offers Conditions settings for templates https://prnt.sc/koz-JjW6_Ahi Please try to use them to achieve the desired results.

Best regards,
8Theme’s Team

#431470 Copied In reply to: Help with Hiding Cigar Spotlight on Product Archive for Subcategories

Rose Tyler

Support staff

January 21, 2025 at 09:55

Hello, Gracu_,

Thank you for reaching out to us.

Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

If this does not resolve the issue, kindly provide us with FTP access so we can assist you further.

Warm Regards,
The 8Theme Team

#431469 Copied In reply to: I have a problem logging in to the admin panel due to an fatal error

Rose Tyler

Support staff

January 21, 2025 at 09:12

Hello, Abdul Moiz,

We sincerely apologize for the delay in our response.

We recommend the following steps to help resolve the problem caused by the Woocommerce update:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Kind regards,
The 8Theme Team

#431461 Copied In reply to: Site down due to xstore core – Need urgent help

Rose Tyler

Support staff

January 21, 2025 at 09:04

Hello,

1/ We would like to inform you that there are two header builders available, and you can choose the one that best suits your preferences. Please note that the Elementor Header Builder takes higher priority. Therefore, when both header builders are active simultaneously, the content created with Elementor will be displayed on the frontend.

If you wish to display the content from the theme options instead, you can either delete the header template created with Elementor or adjust its display conditions accordingly – https://prnt.sc/WMpRw3pl_wwc

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#431458 Copied In reply to: Do you have human service？ I can’t find the place to change the header.

Rose Tyler

Support staff

January 21, 2025 at 08:56

Hello, Mcoolzh,

We kindly request that you post any new questions as separate support topics to help avoid any potential misunderstandings.

Could you kindly confirm if the auto-update feature for plugins is enabled on your end?

In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

Best regards,
8Theme’s Team

#431453 Copied In reply to: Hello, after updating woocomm today, the administrator’s backend cannot be accessed,

Rose Tyler

Support staff

January 21, 2025 at 08:54

Hello,

We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
8Theme’s Team

#431452 Copied In reply to: Hello, after updating woocomm today, the administrator’s backend cannot be accessed,

Rose Tyler

Support staff

January 21, 2025 at 08:52

Hello, JiPanditJI,

We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
8Theme’s Team

#431451 Copied In reply to: Your theme (Xstore child) contains outdated copies of some WooCommerce template files

Rose Tyler

Support staff

January 21, 2025 at 08:52

Hello, Deep,

We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
8Theme’s Team

#431450 Copied In reply to: tamplate outdated issue Woocommerce Version 9.6.0 While updating

Rose Tyler

Support staff

January 21, 2025 at 08:51

Hello, My Little Lord Ltd,

We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
8Theme’s Team

#431449 Copied In reply to: Your theme (Xstore child) contains outdated copies of some WooCommerce template files

Rose Tyler

Support staff

January 21, 2025 at 08:50

Hello,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
8Theme’s Team

#431448 Copied In reply to: My theme (xstore-child) contains outdated copies of some WooCommerce template files
← 1 2 3 … 53 54 55 … 2,273 2,274 2,275 →

Viewing 1,620 results - 1,591 through 1,620 (of 68,230 total)

Viewing 30 posts - 1,591 through 1,620 (of 68,230 total)

← 1 2 3 … 53 54 55 … 2,273 2,274 2,275 →

Forum Replies Created

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