Hello,

Please provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello,

On your screenshot it is a mobile header, please change zoom in settings of your browser window – https://prnt.sc/bJW0jumajXu2

Best regards,
8Theme’s Team

Hello, Damian Sebastian,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Silviu,

We are here to assist you with any questions related to our theme. However, based on the details of your inquiry, it appears that the issue you are experiencing is not directly related to the theme itself but rather to your WordPress settings.

It seems that WordPress has not been fully configured on your end, which is preventing you from successfully installing the theme. Additionally, the appearance of the theme upload window suggests that some specific WordPress settings may have been activated, resulting in a non-standard interface.

To resolve this issue, we recommend contacting WordPress Support directly, as they will be able to assist you in addressing the configuration problem. Once your WordPress settings are properly configured, our theme, as well as any other theme, should function seamlessly.

Since you recently purchased the theme, you also have the option to request a refund through the link we provided. However, please note that this will not resolve the issue on your site, as the problem lies within your WordPress setup and not the theme itself.

We are confident that once the WordPress configuration is corrected, our theme will work perfectly for your needs.

Best regards,
8Theme Team

Hello, Silviu,

We kindly recommend reaching out to WordPress support, as this situation is not related to our theme.

Best regards,
8Theme Team

Hello Regencycigaremporium,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Please go to WooCommerce > Settings > Products > Add to cart behaviour > check on the Redirect to the cart page after successful addition setting.

Best regards,
8Theme’s Team

Hello, Fantasy,

Kindly refrain from testing the age verification popup in the browser’s incognito mode, as the cache does not function properly in that environment. Instead, please test it as a regular user using a standard browser window. You should not encounter any problems, as we currently do not observe any issues on your site.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We appreciate your efforts in translating your website into Turkish.

1/ Please rename https://prnt.sc/B0WpNbxBmlTk to xstore-tr_TR.po

2/ Edit translation of Core plugin via Loco Translate > Plugins.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1. We would like to kindly inform you that the creation and management of website content fall outside the scope of our responsibilities. Our support is focused on addressing any issues related to the functionality of our theme. At this time, we have not identified any problems with the theme.

To create your desired page, we recommend using the Elementor plugin, which should provide the tools you need for content creation.

If you insist on a personalized website development tailored specifically for you, please feel free to reach out via the email provided in the private content area.

2. Please clear the cache and check the Mobile menu now – https://prnt.sc/DqGCxL-NBogt

Best regards,
8Theme’s Team

Hello, Ayaz,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Sayan Kundu,

We appreciate your prompt response.

We’ve added custom CSS code.

Private Content

Best regards,
8Theme’s Team

Hello,

1/ We kindly request that you contact your hosting provider and provide them with the following error message for further investigation: “Allowed memory size of 536870912 bytes exhausted (tried to allocate 33461920 bytes)”

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

You need to contact your hosting provider and ask to fix the mentioned memory error.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We’ve created a header per your request – https://prnt.sc/FS8WPio1xdjM Please edit it further according to your needs.

You can see this header on the “Contact us” page, after clearing the cache.

Best regards,
8Theme’s Team

Hello, Subho,

Thank you for reaching out to us.

Single product builder via Elementor > edit template > https://prnt.sc/BSuZM9fuRRLA

Best regards,
8Theme’s Team