Page 55 – 8theme.com

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Viewing 30 posts - 1,621 through 1,650 (of 68,221 total)

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Rose Tyler

Support staff

January 20, 2025 at 20:32

Hello,

Thank you for reaching out to us.

We appreciate your feedback regarding the performance of your XStore webshop and the impact of the etheme_elementor_menu_cart_fragments action on your server resources. We understand how important it is to maintain optimal performance for your website.

Please try solutions from these topics https://www.8theme.com/topic/my-website-speed-is-slow-please-advice-on-how-to-improve-performance/#post-410303 https://www.8theme.com/topic/wbsite-loads-slow-reduce-admin-ajax-php/#post-407635

Best regards,
8Theme’s Team

#431385 Copied In reply to: Lots of identical admin-ajax.php calls for etheme_elementor_menu_cart_fragments every page load

Rose Tyler

Support staff

January 20, 2025 at 20:28

Hello,

Please provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#431384 Copied In reply to: et-core-plugin error

Rose Tyler

Support staff

January 20, 2025 at 20:26

Hello, Damian Sebastian,

We appreciate your prompt response.

XStore Builders > Archive products > edit template https://prnt.sc/9YMNx10h0pWc > https://prnt.sc/hVZvj9rmxMt3 – https://prnt.sc/BPMtZAK6U43j

Search results page – https://prnt.sc/V7ltL4NBd0zn

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#431382 Copied In reply to: Problem with Shop Page – I can not edit it

Rose Tyler

Support staff

January 20, 2025 at 16:49

Hello,

On your screenshot it is a mobile header, please change zoom in settings of your browser window – https://prnt.sc/bJW0jumajXu2

Best regards,
8Theme’s Team

#431363 Copied In reply to: Do you have human service？ I can’t find the place to change the header.

Rose Tyler

Support staff

January 20, 2025 at 16:47

Hello Regencycigaremporium,

We’ve set – https://prnt.sc/7rhfXbtnH1Y3 > https://prnt.sc/5snKHy4f67Pm
Please check adding to cart from the Shop page now.

Best regards,
8Theme’s Team

#431360 Copied In reply to: Assistance with Adding Direct Checkout Buttons on Shop Page

Rose Tyler

Support staff

January 20, 2025 at 16:43

Hello, Damian Sebastian,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#431358 Copied In reply to: Problem with Shop Page – I can not edit it

Rose Tyler

Support staff

January 20, 2025 at 16:42

Hello,

1/ Please downgrade the PHP version from 8.3.15 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

2/ After that enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

3/ Provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#431357 Copied In reply to: et-core-plugin error

Rose Tyler

Support staff

January 20, 2025 at 16:39

Hello, Silviu,

We are here to assist you with any questions related to our theme. However, based on the details of your inquiry, it appears that the issue you are experiencing is not directly related to the theme itself but rather to your WordPress settings.

It seems that WordPress has not been fully configured on your end, which is preventing you from successfully installing the theme. Additionally, the appearance of the theme upload window suggests that some specific WordPress settings may have been activated, resulting in a non-standard interface.

To resolve this issue, we recommend contacting WordPress Support directly, as they will be able to assist you in addressing the configuration problem. Once your WordPress settings are properly configured, our theme, as well as any other theme, should function seamlessly.

Since you recently purchased the theme, you also have the option to request a refund through the link we provided. However, please note that this will not resolve the issue on your site, as the problem lies within your WordPress setup and not the theme itself.

We are confident that once the WordPress configuration is corrected, our theme will work perfectly for your needs.

Best regards,
8Theme Team

#431354 Copied In reply to: Hello everyone. today I bought a license XStore. please where can i find it My Account Page Builder

Rose Tyler

Support staff

January 20, 2025 at 16:24

Hello, Silviu,

Private Content

Best regards,
8Theme Team

Please contact administrator
for this information.

#431350 Copied In reply to: Hello everyone. today I bought a license XStore. please where can i find it My Account Page Builder

Rose Tyler

Support staff

January 20, 2025 at 16:14

Hello, Silviu,

We kindly recommend reaching out to WordPress support, as this situation is not related to our theme.

Best regards,
8Theme Team

#431344 Copied In reply to: Hello everyone. today I bought a license XStore. please where can i find it My Account Page Builder

Rose Tyler

Support staff

January 20, 2025 at 16:11

Hello, Ve01,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

#431341 Copied In reply to: The product page can’t display as common

Rose Tyler

Support staff

January 20, 2025 at 16:07

Hello Regencycigaremporium,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Please go to WooCommerce > Settings > Products > Add to cart behaviour > check on the Redirect to the cart page after successful addition setting.

Best regards,
8Theme’s Team

#431340 Copied In reply to: Assistance with Adding Direct Checkout Buttons on Shop Page

Rose Tyler

Support staff

January 20, 2025 at 15:54

Hello, Sefat,

We appreciate your prompt response.

The menu is currently visible – https://gyazo.com/ac6780ce631700879f2d95c3388950ae
Please clear cache of your browser.

Best regards,
8Theme’s Team

#431334 Copied In reply to: submenu is no showing for any new menu added under menu

Rose Tyler

Support staff

January 20, 2025 at 14:38

Hello, Fantasy,

Kindly refrain from testing the age verification popup in the browser’s incognito mode, as the cache does not function properly in that environment. Instead, please test it as a regular user using a standard browser window. You should not encounter any problems, as we currently do not observe any issues on your site.

Best regards,
8Theme’s Team

#431320 Copied In reply to: age verification

Rose Tyler

Support staff

January 20, 2025 at 14:34

Hello, Silviu,

Go to your own WordPress site > Appearance > Themes > Install the XStore theme.
Here is a video about theme installation – https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#431319 Copied In reply to: Hello everyone. today I bought a license XStore. please where can i find it My Account Page Builder

Rose Tyler

Support staff

January 20, 2025 at 14:29

Hello,

Thank you for reaching out to us.

We appreciate your efforts in translating your website into Turkish.

1/ Please rename https://prnt.sc/B0WpNbxBmlTk to xstore-tr_TR.po

2/ Edit translation of Core plugin via Loco Translate > Plugins.

Best regards,
8Theme’s Team

#431317 Copied In reply to: unable to change web page language

Rose Tyler

Support staff

January 20, 2025 at 14:13

Hello, Silviu,

Thank you for reaching out to us, and congratulations on your recent purchase of the XStore license!

Here is a link to your account page on our site – https://www.8theme.com/account-user/?user_id=35759

To assist you more effectively, we kindly ask that you provide additional details regarding your request. This will help us better understand your question and offer the appropriate support.

Best regards,
8Theme’s Team

#431311 Copied In reply to: Hello everyone. today I bought a license XStore. please where can i find it My Account Page Builder

Rose Tyler

Support staff

January 20, 2025 at 14:11

Hello,

Thank you for reaching out to us.

1. We would like to kindly inform you that the creation and management of website content fall outside the scope of our responsibilities. Our support is focused on addressing any issues related to the functionality of our theme. At this time, we have not identified any problems with the theme.

To create your desired page, we recommend using the Elementor plugin, which should provide the tools you need for content creation.

If you insist on a personalized website development tailored specifically for you, please feel free to reach out via the email provided in the private content area.

2. Please clear the cache and check the Mobile menu now – https://prnt.sc/DqGCxL-NBogt

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#431310 Copied In reply to: Header Design with Image and Left-Aligned Title

Rose Tyler

Support staff

January 20, 2025 at 13:45

Hello, Gabriel,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#431303 Copied In reply to: The format is error after template import.

Rose Tyler

Support staff

January 20, 2025 at 13:44

Hello, Ayaz,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#431302 Copied In reply to: Header problem , New header add on pervious setting

Rose Tyler

Support staff

January 20, 2025 at 13:26

Hello, Carinachan2000,

We’ve set – https://prnt.sc/yidViFovFuBB There was default padding.

If you want to get the full-width image, you need to set it as background, for example, we added it on your Home page https://prnt.sc/AzY9mnrpc6T0 https://prnt.sc/VsPMyxAS2T_0

Best regards,
8Theme’s Team

#431299 Copied In reply to: Assistance with Website Builder Customization Not Reflecting Changes

Rose Tyler

Support staff

January 20, 2025 at 11:54

Hello, Sayan Kundu,

We appreciate your prompt response.

We’ve added custom CSS code.

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#431289 Copied In reply to: SEARCH MENU PLACEHOLDER COLOUR CHANGE TO BLACK

Rose Tyler

Support staff

January 20, 2025 at 11:46

Hello,

Thank you for reaching out to us.

Please check and follow these topics: https://www.8theme.com/topic/assistance-required-age-verification-popup-issue/#post-426384

https://www.8theme.com/topic/assistance-required-age-verification-popup-issue/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

#431288 Copied In reply to: age verification

Rose Tyler

Support staff

January 20, 2025 at 11:44

Hello,

1/ We kindly request that you contact your hosting provider and provide them with the following error message for further investigation: “Allowed memory size of 536870912 bytes exhausted (tried to allocate 33461920 bytes)”

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#431286 Copied In reply to: pro element plugin causes critical error and slowe the site

Rose Tyler

Support staff

January 20, 2025 at 11:14

Hello,

Thank you for reaching out to us.

1/ Please make sure you applied all patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

Best regards,
8Theme’s Team

#431279 Copied In reply to: I’m using dokan light and when my vendors try and upload products it sometimes doesn’t upload

Rose Tyler

Support staff

January 20, 2025 at 11:11

Hello,

We appreciate your prompt response.

You need to contact your hosting provider and ask to fix the mentioned memory error.

Best Regards,
8Theme’s Team

#431278 Copied In reply to: pro element plugin causes critical error and slowe the site

Rose Tyler

Support staff

January 20, 2025 at 11:07

Hello,

Thank you for getting in touch with us.

1/ We’ve edited the mobile header settings for you https://prnt.sc/mnvynZLsIq9b . Please clear cache and check the sticky header now.

2/ https://www.8theme.com/topic/header-design-with-image-and-left-aligned-title/#post-431276

Warm Regards,
The 8Theme Team

#431277 Copied In reply to: i did the everything for non sticky mobile header for search bar

Rose Tyler

Support staff

January 20, 2025 at 11:07

Hello,

Thank you for reaching out to us.

We’ve created a header per your request – https://prnt.sc/FS8WPio1xdjM Please edit it further according to your needs.

You can see this header on the “Contact us” page, after clearing the cache.

Best regards,
8Theme’s Team

#431276 Copied In reply to: Header Design with Image and Left-Aligned Title

Rose Tyler

Support staff

January 20, 2025 at 09:46

Hello, Carinachan2000,

We appreciate your prompt response.

We’ve provided a video example via the Private Content area.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#431264 Copied In reply to: Assistance with Website Builder Customization Not Reflecting Changes

Rose Tyler

Support staff

January 20, 2025 at 09:43

Hello, Subho,

Thank you for reaching out to us.

Single product builder via Elementor > edit template > https://prnt.sc/BSuZM9fuRRLA

Best regards,
8Theme’s Team

#431261 Copied In reply to: I want to change the banner at the top of the product page, how do I do that?
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Viewing 1,650 results - 1,621 through 1,650 (of 68,221 total)

Viewing 30 posts - 1,621 through 1,650 (of 68,221 total)

← 1 2 3 … 54 55 56 … 2,273 2,274 2,275 →

Forum Replies Created

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