Hello, TheOne,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record video demonstrations of issues and the steps leading to them. This will help us better understand and replicate the problem on our end.
Upload videos on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Greg,

Thank you for reaching out to us.

We can’t check your site – https://prnt.sc/OPOIqkfhwTQ1

Do you use Header Builder via Elementor? In this case, read about header overlap in the next article https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide FTP access. We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Armia,

Thank you for contacting us and for using XStore.

Header Builder via Elementor > edit template > Mobile menu settings > styling – https://prnt.sc/bvljC1_YxYfJ

Warm Regards,
The 8Theme Team

Hello, Regencycigaremporium,

Thank you for reaching out to us.

Archive products builder using Elementor offers Conditions settings for templates https://prnt.sc/koz-JjW6_Ahi Please try to use them to achieve the desired results.

Best regards,
8Theme’s Team

Hello, Abdul Moiz,

We sincerely apologize for the delay in our response.

We recommend the following steps to help resolve the problem caused by the Woocommerce update:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Kind regards,
The 8Theme Team

Hello, Mcoolzh,

We kindly request that you post any new questions as separate support topics to help avoid any potential misunderstandings.

Could you kindly confirm if the auto-update feature for plugins is enabled on your end?

In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

Best regards,
8Theme’s Team

Hello, JiPanditJI,

We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
8Theme’s Team

Hello, My Little Lord Ltd,

We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
8Theme’s Team

Hello, Sumit,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience caused. Regarding the issue you’re experiencing with the WooCommerce plugin showing a critical error after the update, we recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
8Theme’s Team

Hello, Grafitech,

It seems that you may have attempted to install the full archive as a plugin, which is unnecessary. We would like to guide you through the simplest installation process:
– Please download “XStore – Installable Archive” from https://www.8theme.com/downloads/ and install it via Appearance > Themes > Add new.
– Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now
– Watch in this video about demo content installation – https://youtu.be/4n1re0jKorc?feature=shared

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
8Theme’s Team

Hello, Peter,

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, Rodlens Hora,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

We have identified that an incorrect translation has caused the issues you are experiencing. For example:
– Current: https://prnt.sc/JBoaApcgCAim
– Correct: https://prnt.sc/nMaubekLD-mG

At this point, you need to review all translations using Loco Translate for both the XStore Core plugin and the XStore theme. Once you have reviewed and corrected all such issues, please update the theme and the core plugin (download XStore – Installable Archive and XStore CORE from – https://www.8theme.com/downloads/ and re-upload on your site). Currently, many files have been disabled to allow access to the admin panel.
It seems that an automated translation was performed, which ultimately disrupted the website.

Best regards,
The 8Theme Team