For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
2. You can try to use the posts chess widget – https://prnt.sc/uOa2sfg8oMmL (set limit of posts 1 and remove Meta via settings there).
Another solution can be to create the desired content using a few default elements, for example – https://prnt.sc/zIUMFM0SL0qf
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 21, 2025 at 10:46
Hello,
Thank you for reaching out to us.
Please provide FTP access. We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 21, 2025 at 10:36
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Could you please test the same question using a default theme like Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the question may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 21, 2025 at 09:58
Hello, Regencycigaremporium,
Thank you for reaching out to us.
Archive products builder using Elementor offers Conditions settings for templates https://prnt.sc/koz-JjW6_Ahi Please try to use them to achieve the desired results.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 21, 2025 at 09:55
Hello, Gracu_,
Thank you for reaching out to us.
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
If this does not resolve the issue, kindly provide us with FTP access so we can assist you further.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
January 21, 2025 at 09:12
Hello, Abdul Moiz,
We sincerely apologize for the delay in our response.
We recommend the following steps to help resolve the problem caused by the Woocommerce update:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
1/ We would like to inform you that there are two header builders available, and you can choose the one that best suits your preferences. Please note that the Elementor Header Builder takes higher priority. Therefore, when both header builders are active simultaneously, the content created with Elementor will be displayed on the frontend.
If you wish to display the content from the theme options instead, you can either delete the header template created with Elementor or adjust its display conditions accordingly – https://prnt.sc/WMpRw3pl_wwc
2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
January 21, 2025 at 08:56
Hello, Mcoolzh,
We kindly request that you post any new questions as separate support topics to help avoid any potential misunderstandings.
Could you kindly confirm if the auto-update feature for plugins is enabled on your end?
We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
We sincerely apologize for the inconvenience caused. Regarding the issue you’re experiencing with the WooCommerce plugin showing a critical error after the update, we recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/
It seems that you may have attempted to install the full archive as a plugin, which is unnecessary. We would like to guide you through the simplest installation process:
– Please download “XStore – Installable Archive” from https://www.8theme.com/downloads/ and install it via Appearance > Themes > Add new.
– Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now
– Watch in this video about demo content installation – https://youtu.be/4n1re0jKorc?feature=shared
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 21, 2025 at 08:15
Hello, Silviu,
Private Content
Best regards,
8Theme Team
Please contact administrator for this information.
Rose Tyler
Support staff
January 21, 2025 at 08:01
Hello, Peter,
Thank you for your cooperation.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 21, 2025 at 08:00
Hello,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.
Let us know the results.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
January 21, 2025 at 07:53
Hello, Rodlens Hora,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 20, 2025 at 21:50
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
At this point, you need to review all translations using Loco Translate for both the XStore Core plugin and the XStore theme. Once you have reviewed and corrected all such issues, please update the theme and the core plugin (download XStore – Installable Archive and XStore CORE from – https://www.8theme.com/downloads/ and re-upload on your site). Currently, many files have been disabled to allow access to the admin panel.
It seems that an automated translation was performed, which ultimately disrupted the website.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
January 20, 2025 at 20:34
Hello,
1/ Please downgrade the PHP version from 8.3.15 to 8.1 or 8.2. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.
3/ Provide us with temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
January 20, 2025 at 20:32
Hello,
Thank you for reaching out to us.
We appreciate your feedback regarding the performance of your XStore webshop and the impact of the etheme_elementor_menu_cart_fragments action on your server resources. We understand how important it is to maintain optimal performance for your website.
