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Viewing 30 posts - 1,351 through 1,380 (of 68,220 total)

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Rose Tyler

Support staff

January 30, 2025 at 13:11

Hello, Carinachan2000,

XStore Builders > Header Builder via Elementor > edit template > edit the logo.
Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Regarding the screenshots you provided, it appears that your screenshot displays the **image settings** https://prnt.sc/Y8OWad2G2xSi while ours shows the **container settings** https://prnt.sc/yidViFovFuBB

We recommend exploring video tutorials on YouTube to better understand how to work with Elementor when editing content. There is a wealth of helpful content available regarding the Elementor plugin.

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best regards,
The 8Theme Team

#432806 Copied In reply to: Assistance with Website Builder Customization Not Reflecting Changes

Rose Tyler

Support staff

January 30, 2025 at 13:06

Hello, MiguelFlorian,

Thank you for reaching out to us. We appreciate your trust in our support as you navigate your journey as a new web developer.

Regarding your inquiries:

1. **Website Translation**:
To translate your website with your own words (manually, rather than dynamically), you can follow these steps:
– Identify the specific areas or elements of your website that need translation.
– You can utilize a plugin like **Loco Translate** to manually input your translations – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ . This plugin allows you to edit the language files (PO/MO files) directly and replace the default text with your custom translations.

2. Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

**Display Issues or Delayed Loading**.
To address elements that are not displaying properly or are loading with a delay, we recommend the following steps:
– **Check for Plugin Conflicts**: Disable all third-party plugins temporarily and check if the issue persists. If the problem is resolved, re-enable the plugins one by one to identify the conflicting plugin.
– **Optimize Website Performance**: Use tools like **GTmetrix** to analyze your website’s performance. These tools can help identify elements causing delays and provide recommendations for optimization.
Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
– **Update Theme and Plugins**: Ensure that your theme and all plugins are updated to their latest versions, as outdated software can sometimes cause display issues.
– **Clear Cache**: Clear your website’s cache (if you’re using a caching plugin) and your browser cache to ensure you’re viewing the most recent version of your site.
– **Inspect Code**: If you’re comfortable with coding, use your browser’s developer tools to inspect the problematic elements and identify any errors in the console.

If the issue persists after trying these steps, please provide us with more details (e.g., screenshots, specific elements affected, or a link to your website), and we’ll be glad to investigate further.

We hope this information helps you move forward with your website development.

Best Regards,
8Theme’s Team

#432803 Copied In reply to: Transalte content with my own word (french, english)

Rose Tyler

Support staff

January 30, 2025 at 12:16

Hello,

Thank you for reaching out to us .

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, provide us with temporary wp-admin access.

Best regards,
8Theme’s Team

#432796 Copied In reply to: Issue with Product Grid Elementor Element – Duplicate Products on Pagination

Rose Tyler

Support staff

January 30, 2025 at 12:14

Hello, VincentC,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

Best Regards,
8Theme’s Team

#432795 Copied In reply to: Buttons not working when clicking on an image.

Rose Tyler

Support staff

January 30, 2025 at 11:51

Hello, Nakasa,

https://gyazo.com/e2c58277a13613817af139e15e5647ac – We have noticed a margin of 80px for the section created using Elementor, as shown in the screenshot. Kindly adjust the settings for the corresponding section accordingly.

Best regards,
8Theme’s Team

#432794 Copied In reply to: how to reduce the gap between breadcrums and main content of a page

Rose Tyler

Support staff

January 30, 2025 at 11:04

Hello, Nakasa,

Thank you for reaching out to us.

Please provide the URL of page from your screenshot.

Best regards,
8Theme’s Team

#432788 Copied In reply to: how to reduce the gap between breadcrums and main content of a page

Rose Tyler

Support staff

January 30, 2025 at 11:01

Hello, Denurade,

We appreciate your prompt response.

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#432787 Copied In reply to: how to display “out of stock” in product page

Rose Tyler

Support staff

January 30, 2025 at 09:27

Hello,

Thank you for reaching out to us.

We kindly request you to try the following solution:

1. Navigate to **Products > Attributes**.
2. Edit the specific attribute.
3. Re-select the attribute type.
4. Click **Save** to apply the changes.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#432777 Copied In reply to: Restore variation swatches configuration

Rose Tyler

Support staff

January 30, 2025 at 08:56

Hello,

Could you please clarify what exactly seems unclear? If you have conducted the test we requested and it confirmed that the issue persists with a different theme, this indicates that the problem is not related to the theme. Therefore, it would not fall under the scope of theme support. In this case, we recommend reaching out to the support team for the Elementor plugin for further assistance – https://wordpress.org/support/plugin/elementor/

Best regards,
8Theme’s Team

#432773 Copied In reply to: How can I make every category match the style shown in the image?

Rose Tyler

Support staff

January 30, 2025 at 08:48

Hello,

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.
Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

When creating a template for the page using Elementor, you will start with a blank canvas where you can add the desired elements. If you prefer not to build the layout from scratch, you can import one of the pre-designed templates. Detailed instructions for this process are also included in the documentation.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

#432772 Copied In reply to: Create a category banner within the store page

Rose Tyler

Support staff

January 30, 2025 at 08:40

Hello,

Elementor can be used to achieve the desired result on a single post page, for example – https://prnt.sc/0cifaRZAbuH-

Best regards,
8Theme’s Team

#432771 Copied In reply to: can we write like this while write a blog?

Rose Tyler

Support staff

January 30, 2025 at 08:27

Hello, TodorP,

Could you kindly assign the administrator role to the specified user? This will allow us to review your settings effectively.

Best regards,
8Theme’s Team

#432768 Copied In reply to: Niche theme – front page replaced with another -Elementor

Rose Tyler

Support staff

January 30, 2025 at 08:15

Hello, Khan Arif,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

Best regards,
8Theme’s Team

#432763 Copied In reply to: How to change checkout page form layout style

Rose Tyler

Support staff

January 30, 2025 at 08:12

Hello, Jace,

Thank you for sharing the solution that worked for you. Should you have any questions in the future, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#432762 Copied In reply to: ADD TO CART IS MISSING AFTER THEME UPDATE

Rose Tyler

Support staff

January 30, 2025 at 08:10

Hello, joebuston,

Thank you for reaching out to us.

As a registered user with administrator privileges, you have access to the uncached version of the website, unlike unregistered users who view the cached version.

1/ To potentially resolve your issue, we kindly request that you downgrade your PHP version to 8.0 or 8.1 and verify if the problem persists. Your hosting provider can do the downgrade at your request.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

#432761 Copied In reply to: in home page video element is not showing for logged in users

Rose Tyler

Support staff

January 29, 2025 at 16:47

Hello, Nirmalya,

Thank you for reaching out to us.

Solved – https://prnt.sc/Xa96FAY57Ljr

Best regards,
8Theme’s Team

#432724 Copied In reply to: i don’t know how this things sifted and i cant change like it was in default

Rose Tyler

Support staff

January 29, 2025 at 16:38

Hello, Denurade,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#432721 Copied In reply to: how to display “out of stock” in product page

Rose Tyler

Support staff

January 29, 2025 at 16:37

Hello,

Thank you for reaching out to us!

You can try to use the next element – https://prnt.sc/TofRQszJlmaq
https://xstore.8theme.com/elementor3/electronic-mega-market/shop/
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Warm Regards,
The 8Theme Team

#432720 Copied In reply to: Create a category banner within the store page

Rose Tyler

Support staff

January 29, 2025 at 16:33

Hello,

We can’t log in to your site – https://prnt.sc/YqoR4b7vbequ Please check.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#432717 Copied In reply to: Gallery goes over the footer in mobile view

Rose Tyler

Support staff

January 29, 2025 at 15:58

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team

#432707 Copied In reply to: i have a problem that i saw the picture i set in desktop mode that is not fit in mobile and tab.

Rose Tyler

Support staff

January 29, 2025 at 15:58

Hello,

We appreciate your prompt response.

We would like to address your concern regarding the display of elements from our theme appearing as code when another theme is activated. Specifically, you mentioned an issue with the default element functionality and the visibility of discounted products on the homepage.

After conducting thorough testing, we have determined that the issue you are experiencing is not related to our theme. Regardless of the activated theme, your discounted product does not appear on the homepage. This suggests that the problem lies elsewhere.

As part of our further investigation, we added a test product with a discount to your site. We observed that it is now displayed on the homepage twice—once through our theme’s element and once through the default element. This indicates that there may be a configuration issue with your product settings that is preventing it from displaying correctly, and this issue is independent of the theme being used.

In this case, we recommend reaching out to WooCommerce support for further assistance in resolving the matter – https://wordpress.org/support/plugin/woocommerce/

Should you have any additional questions or require further clarification, please do not hesitate to contact us.

Best regards,
8Theme’s Team

#432706 Copied In reply to: On Sale Products Are Not Showing Up In The Front Page

Rose Tyler

Support staff

January 29, 2025 at 15:29

Hello, TodorP,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Your homepage displays can be changed via Dashboard > Settings > Reading

Best regards,
8Theme’s Team

#432704 Copied In reply to: Niche theme – front page replaced with another -Elementor

Rose Tyler

Support staff

January 29, 2025 at 15:27

Hello, Nirmalya,

We kindly ask you to review the following article: https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/

If the issue persists, we recommend reaching out directly to the support team of the Contact Form 7 plugin – https://wordpress.org/support/plugin/contact-form-7/ . Please note that the functionality of this plugin is independent of the active theme, and as theme authors, we do not have control over its operation.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#432703 Copied In reply to: Please tell me how i can solve this message issue?

Rose Tyler

Support staff

January 29, 2025 at 15:03

Hello,

Thank you for reaching out to us.

Could you please provide screenshots or a video to help us better understand your request?

Best regards,
8Theme Team

#432700 Copied In reply to: I have a problem that i saw low image resolution in mobile also i dont know how to increase the web.

Rose Tyler

Support staff

January 29, 2025 at 15:02

Hello, Lantalau,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#432699 Copied In reply to: How can I localize and translate the strings mentioned in the XStore theme using WPML?
Rose Tyler

Support staff

January 29, 2025 at 15:01
Hello, Mirko,

We kindly request that you insert the following code into the Settings of the element https://prnt.sc/CBbGJwO2xgrs which has the problem:

@media only screen and (max-width: 480px) { selector.elementor-widget-etheme_gallery { min-height: 3740px !important; } }

Best regards,
8Theme’s Team
#432698 Copied In reply to: Gallery goes over the footer in mobile view
Rose Tyler

Support staff

January 29, 2025 at 13:26

Hello,

Thank you for reaching out to us.

Please try to use custom CSS code – https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#432682 Copied In reply to: xstore.min.css file needs to be updated from time to time to keep delivery plugin color actual

Rose Tyler

Support staff

January 29, 2025 at 13:24

Hello, Carinachan2000,

This screenshot https://prnt.sc/yidViFovFuBB was from XStore Builders > Header Builder via Elementor > edit template.

Best regards,
The 8Theme Team

#432681 Copied In reply to: Assistance with Website Builder Customization Not Reflecting Changes

Rose Tyler

Support staff

January 29, 2025 at 12:32

Hello, Alinfo,

1/ We’ve added custom CSS code: https://prnt.sc/JOCLbs7pNjVF

2/ Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#432670 Copied In reply to: Unable to Change Button Text and Some Labels on Cart Page – Assistance Needed

Rose Tyler

Support staff

January 29, 2025 at 11:55

Hello, Andrea,

Thank you for reaching out to us.

Please try to disable Ajax Add To Cart via Theme Options and check how it works then.

Note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best regards,
8Theme’s Team

#432666 Copied In reply to: Price calculation problem in cart, with YITH product add-ons
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Viewing 1,380 results - 1,351 through 1,380 (of 68,220 total)

Viewing 30 posts - 1,351 through 1,380 (of 68,220 total)

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