Hello,

Thank you for notifying us of this issue.

We will rectify it in the upcoming theme update. Additionally, we have implemented a fix on your website. Changes were made in /plugins/et-core-plugin/app/models/sales-booster/etheme_sales_booster.php.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Please read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your Home page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Hakan Osman,

Thank you for contacting us and for using XStore.

We would like to inform you that while we strive for broad compatibility, we cannot guarantee that our theme will be fully compatible with all third-party plugins. In certain cases, additional customization may be required to ensure seamless integration. Regrettably, it is beyond the capacity of the theme author to ensure compatibility with the multitude of existing plugins, and such customization falls outside the purview of our standard support services.

Should you require further assistance, our development team is available to provide personalized support through our customization service, which is a paid offering. If you are interested, please initiate contact via email in the Private Content area. Our team will then provide you with a comprehensive quote for the customization work required.

We aim to help you tailor your website to your specific needs and to help it stand out with the expertise of our development team.

Please understand that we are not obligating you to make any payments; we are merely highlighting the option for additional customization, as your request involves working with a third-party plugin that is not covered by our basic support.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

– “Here is another example the welcome dashboard really will show up even if its off in a white label steps to produce this issue are click on store aka default name xstore and it will still show the welcome panel https://prnt.sc/oLqryMf72ctM” – passed to our devs, they will check what can be done to solve it.

– Screenshot for the child theme you can upload into the child theme folder https://prnt.sc/T1bBXwe4qq_h

– “also the image I made custom to show with same size as urs in place holder doesn’t show” = according to the fact you use “high” image, we added the next tweak background-position: center center; so now you have your image there;

– “Also when importing the demo it should not include xstore link as dev its easy to find the links but some customers may not know where the link is coming from” = we would like to ask you the next question. Are you planning to provide your client with the possibility to import a new demo on the website? Because in most cases White label covers the “ready” websites that the developer created for the customer and decides to hide all XStore names.

Best Regards,
The 8Theme Team

Hello, Valentin,

We appreciate your prompt response.

Currently, there is no ready-made solution available. The products must contain specific attributes for the correct functioning of this feature, in order to identify which products should be filtered, among many other technical considerations.

At this moment, we see two possible options:
1. Since the current performance of the Beta feature https://prnt.sc/gZ7jRTed_4xJ does not meet your requirements, you may choose to disable it and seek an external plugin that will work according to your needs and objectives.
2. Alternatively, we can offer additional customization. Our technical team can delve into the current situation and develop a custom solution by writing unique code specifically for you. You can request customization through your account on our website, where we can discuss the cost of such work. Alternatively, you may opt to engage an independent technical specialist on your own.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
The 8theme Team

Hello, Sinem Aydın,

We appreciate your prompt response.

We have deactivated certain unnecessary plugins on your website and have successfully imported the demo content.

Kindly review the outcome and proceed to activate the required plugins individually at your convenience.

Also, we would recommend you to downgrade PHP version to 8.1, not all plugins supports new versions.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/shipping-price-is-repeated-several-times-in-the-left-side-panel-at-checkout-2/#post-386779

Hello, Chilly,

Thank you for contacting us and for using XStore.

Regrettably, we are unable to view the screenshot you have provided. We kindly request that you initiate a new topic on our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ and attach a fresh screenshot there.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

Hello,

We appreciate you contacting us to express your concerns about the error messages you have been experiencing on your websites.

To assist you further, could you kindly provide us with the URL of the page where the warnings are visible, as well as temporary wp-admin access credentials?

Best Regards,
8Theme’s Team

Hello,

Please go to Dashboard > Appearance > Widgets > edit widgets according your needs.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We have reason to believe that there might be an IP block (potentially a whitelist or blacklist) currently implemented. We kindly request that you reach out to your hosting provider for further clarification on this matter.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query regarding the XStore theme settings.

Please go to Theme Options > General > Classic Widgets Panel > On, then go to Appearance > Widgets > edit widgets according your needs.

Best Regards,
8Theme’s Team

Hello, Creatica,

Thank you for reaching out to us with your query regarding the dropdown megamenu from product categories.

To assist you effectively, we kindly request that you provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and address the issue promptly.

Thank you for your cooperation and trust in our team. We look forward to resolving your concern.

Best Regards,
8Theme’s Team

Hello, Jess,

We would like to inform you that the homepage currently features a custom header. Should you wish to edit this header, please do so by following this link: https://prnt.sc/4UJOFccbfhE0. Alternatively, if you prefer to remove it, you may also proceed with that action.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team