Forum Replies Created

Viewing 30 posts - 9,211 through 9,240 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2024 at 19:23

    Hello, Albaghlisponge,

    1/ Please ensure that you have uploaded the Featured Images for your posts – https://prnt.sc/8MD1K8u4Ylcm

    2/ Here are examples:
    https://prnt.sc/XqzQtpkd8IPT > https://prnt.sc/vD0ujrwmyoAi
    https://prnt.sc/qRCDK0SMOOgl > https://prnt.sc/Iw91BtGR9QUK
    We have not saved these settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2024 at 18:56

    Hello, Nicolo,

    Thank you for reaching out to us and for your generous offer to contribute to our database with the Norwegian translation files.

    At your earliest convenience, could you please upload the files to a file-sharing service of your choice, such as WeTransfer (https://wetransfer.com/), and share the download link with us?

    Thank you for your collaboration.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2024 at 18:53

    Hello,

    Please add the next code in Theme Options > Theme Custom CSS > Global:

    .xstore-wishlist-checkbox input[type=checkbox] {
        margin-top: 0;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2024 at 15:32

    Hello, Marco A Jimenez,

    We are pleased to inform you that there is a new Header Builder https://prnt.sc/RH-Rikz2FbIe.

    The update should now be available for your use. Once you have completed the update process, we invite you to navigate to the new Header Builder, where you can effortlessly import your desired header and set it up for your website. This option will be presented to you upon saving the header.

    About menus, please go to Dashboard > XStore > Mega menus > Add new > import demo template.
    A video tutorial for this new functionality will be created soon, please be patient https://www.youtube.com/c/8theme/videos

    Should you require any assistance or have any questions, please do not hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2024 at 15:26

    Hello, Roldeco,

    We appreciate you taking the time to contact us regarding your concern.

    Please be informed that the feature you are experiencing is from your browser because it remembers you. This functionality stems from an update to the Safari browser and is independent of our theme. You may encounter this on other websites, without XStore, where you have previously logged in as well.

    If a customer accesses your site using incognito mode or if they are a new client, they will not encounter this popup because they have not logged in before.

    This is how the browser operates, so we kindly suggest directing your question to the browser’s support team for further assistance.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2024 at 13:28

    Hello, Nicolo,

    We appreciate your prompt response.

    Have a great weekend too.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2024 at 11:42

    Hello, Daniel Nava,

    We hope this message finds you well.

    https://prnt.sc/y_GNfivzAw1n – this is what we see after connection using the FTP credentials you provided.

    To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2024 at 07:58

    Hello, @MatV,

    We hope this message finds you well. We have noticed that our recent conversation has taken up a considerable amount of time, and we understand that you may be dissatisfied with the experience. Please accept our sincerest apologies for any inconvenience caused.

    We would like to clarify that the menu displayed on the website example you provided is not one that was created with our theme. Consequently, we cannot take responsibility for its reproduction when using the XStore theme. The menu supported by our theme, which can be implemented with its use, can be found in our demonstrations at https://xstore.8theme.com/.

    Our support team members have endeavored to provide custom solutions to achieve the desired outcome you seek; however, we regret to inform you that not all functionalities are currently feasible.

    We kindly ask you to consider using the menu with the functionality that is included in the theme, as detailed in our guide at https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/.
    Alternatively, if you require further individual customization, we recommend engaging a separate team for this service. We can suggest a team for you, or you may opt to find one independently, as additional customization falls outside the scope of our standard support.

    We value our customers and, as a gesture of goodwill, we are prepared to offer a refund for the theme if you are not satisfied with its functionality or the quality of support you have received. Rest assured, we will continue to do everything possible to ensure that our clients who appreciate XStore and its built-in features remain content with their experience.

    Thank you for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2024 at 07:45

    Hello, Tartakmeble,

    Thank you for reaching out to us regarding your XStore theme licenses.

    Private Content.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 17:04

    Hello,

    We appreciate your prompt response.

    Your problem is caused by the custom CSS code https://prnt.sc/b5dB6o4lT0AE you added in Theme Options > CSS Aggiuntivo.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 16:57

    Hello, Jared,

    We would like to bring to your attention that the additional custom block feature is designed to be unique for each product, as it allows for individual selection. You can view an example of this functionality at the following link: https://prnt.sc/kKP1sx2fB35f. Consequently, there is no necessity to generate multiple templates within the Single Product Builder for different products.

    We kindly request that you conduct a series of tests with the information previously provided to ensure its efficacy.

    We appreciate your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 16:21

    Hello,

    We’ve added a video in the Private Content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 16:16

    Hello, Dombici Serban,

    Your code generated for module 3.5 turbo has reached its limit. Please follow the link below to view the details:
    https://prnt.sc/6TiREM6Rbswd

    After upgrading to the pro version (GPT-4), it will be necessary to regenerate the token.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 16:01

    Hello,

    We reaching out to inquire whether you are experiencing the same issue when all your cache plugins are disabled. We suspect that the problem may be related to the cache settings on your website. In this case, it would be advisable to contact the authors of the cache plugins to identify settings that do not cause issues or to consider disabling the display of quantities.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 15:58

    Hello, Jared,

    Yes, it is correct in case you want to add unique characteristics via an additional custom block.

    Please consider the possibility of adding content to the short description field – https://prnt.sc/N-qgHAp-4W9v and show this field on the product page – https://prnt.sc/gfX-H1NCIiQi

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 15:53

    Hello,

    We appreciate your prompt response.

    Any email address can be used for the new account, it does not have to be your or our personal email.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 15:51

    Hello, Goostaf,

    Upon reviewing your website, it appears that you have successfully achieved the desired outcome as evidenced by the following screenshots: https://prnt.sc/zTy_q8yCX3kX https://prnt.sc/ECzGtQBozR_q

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 15:47

    Hello,

    We did this https://prnt.sc/FG7OEyQrRvEt (created Wishlist page > added wishlist shortcode > selected page in Theme Options > WooCommerce > Wishlist). You can find and check the Wishlist page on your site > page editor.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 15:43

    Hello, Nio,

    Thank you for getting in touch with us.

    We kindly request that you verify whether the product stock visibility persists when the Storefront theme is activated. This will help us determine if the issue is related to the theme settings or if it stems from another cause.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 15:36

    Hello, Nicolo,

    Our team takes great care and deliberation in implementing any changes requested by our clients. It is with regret that we learn of any oversight on our part.

    Additionally, we have noted that you did not provide a reference to the specific topic you are addressing.

    Let us address your concerns systematically:

    1/ “F.ex – the padding from left and right 16px is not being cathed up by elementor.” – could you please specify where exactly this is occurring? A screenshot would be most helpful for us to understand the issue.

    2/ “Plus – defualt colour for text is now red. it was not this way before.” – we have not observed this in any of the screenshots you provided, nor on your website when editing a random static block. Could you please provide a more detailed example with screenshots?

    3/ https://prnt.sc/n-gEBY5h-byZ – the color appeared blue because it was not selected. Once chosen in the settings, it should display correctly.

    We are committed to resolving any issues you may be experiencing and would appreciate the necessary details to proceed effectively.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 15:23

    Hello,

    We would like to inform you that we have successfully cleared the cache and converted the dynamic page into a static one, as previously discussed.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 15:21

    Hello, jhawker81,

    Thank you for reaching out to us.

    We appreciate you contacting us regarding your concern. To facilitate a thorough investigation, we kindly request that you provide us with FTP access. This will enable us to delve into the issue with greater detail.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 14:42

    Hello, Dombici Serban,

    Thank you for reaching out to us and bringing this issue to our attention. We apologize for any inconvenience you’ve experienced with the Xstore AI Assistant.

    Could you please record a video or provide screenshots where it will be visible your actions and page?

    From the errors you’ve described, it seems there might be a misunderstanding regarding the availability of certain AI models or an issue with the API key permissions. Let’s address each point to ensure we can resolve this matter efficiently:

    1. The error messages indicating that the models gpt-4 and gpt-4-1106-preview do not exist or are inaccessible suggest that these models might not be available within our system or that your current API key does not have the required permissions to access them. We will need to verify the status of these models and the configuration of your API key.

    2. Regarding the text-davinci-003 model, it appears to have been deprecated, which means it is no longer supported or available for use. We recommend transitioning to a newer model that is supported and offers improved performance and features.

    Thank you for your cooperation and we look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 14:31

    Hello,

    Thank you for contacting us and for using XStore.

    Please check now – https://prnt.sc/Q12JRZRATlsm

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 13:46

    Hello, TheOne,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 13:09

    Hello, ziga32,

    We’ve removed this code

    /* DEMO CSS */
    .header-wrapper .header-main-menu2.et_element-top-level .menu > li {
        opacity: .6;
    }
    .header-wrapper .header-main-menu2.et_element-top-level .menu > .current-menu-item,
    .header-wrapper .header-main-menu2.et_element-top-level .menu > li:hover  {
        opacity: 1;
    }

    from Theme Options > Theme custom CSS > Global.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 12:55

    Hello, TheOne,

    We appreciate your prompt response.

    We’ve added a screenshot of how the width can be set for the element in the Private Content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 12:44

    Hello, Spyroooooo,

    We hope this message finds you well. We would like to inform you that the translation files we have provided are currently 34% complete for the theme showcased at the following link: https://prnt.sc/60lUd8b1e69-.

    Should you encounter any difficulties in uploading and synchronizing these files, please rest assured that we are ready and willing to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 11:28

    Hello,

    Thank you for getting in touch with us.

    We regret to inform you that without access to the admin panel, we are unable to verify your settings. We have reviewed the appearance of the product page using the link you provided, and we observed that reviews are visible at the following screenshot: https://prnt.sc/7Lt8eISOOwuf. It is possible that clearing your browser cache may be necessary to view them.

    Should you be referring to an issue with a different aspect, please provide us with screenshots and wp-admin access for further investigation.

    To facilitate WP-Admin access, kindly create a new user account with an administrator role via your WordPress Dashboard. After setting up the account, please securely share the username and password with us through the Private Content section that has been allocated for secure communications.

    We look forward to resolving your concerns promptly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 11:22

    Hello, TheOne,

    We appreciate your prompt response.

    To facilitate our review and ensure the proper configuration of your settings, we kindly request that you provide us with temporary administrative access to your WordPress dashboard.

    Thank you for your cooperation and assistance in this matter.

    Best Regards,
    8Theme’s Team

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    Viewing 9,240 results - 9,211 through 9,240 (of 68,227 total)
Viewing 30 posts - 9,211 through 9,240 (of 68,227 total)
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