Hello, Nicolo,

Thank you for reaching out to us and for your generous offer to contribute to our database with the Norwegian translation files.

At your earliest convenience, could you please upload the files to a file-sharing service of your choice, such as WeTransfer (https://wetransfer.com/), and share the download link with us?

Thank you for your collaboration.

Best Regards,
8Theme’s Team

Hello, Marco A Jimenez,

We are pleased to inform you that there is a new Header Builder https://prnt.sc/RH-Rikz2FbIe.

The update should now be available for your use. Once you have completed the update process, we invite you to navigate to the new Header Builder, where you can effortlessly import your desired header and set it up for your website. This option will be presented to you upon saving the header.

About menus, please go to Dashboard > XStore > Mega menus > Add new > import demo template.
A video tutorial for this new functionality will be created soon, please be patient https://www.youtube.com/c/8theme/videos

Should you require any assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Nicolo,

We appreciate your prompt response.

Have a great weekend too.

Best Regards,
8Theme’s Team

Hello, @MatV,

We hope this message finds you well. We have noticed that our recent conversation has taken up a considerable amount of time, and we understand that you may be dissatisfied with the experience. Please accept our sincerest apologies for any inconvenience caused.

We would like to clarify that the menu displayed on the website example you provided is not one that was created with our theme. Consequently, we cannot take responsibility for its reproduction when using the XStore theme. The menu supported by our theme, which can be implemented with its use, can be found in our demonstrations at https://xstore.8theme.com/.

Our support team members have endeavored to provide custom solutions to achieve the desired outcome you seek; however, we regret to inform you that not all functionalities are currently feasible.

We kindly ask you to consider using the menu with the functionality that is included in the theme, as detailed in our guide at https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/.
Alternatively, if you require further individual customization, we recommend engaging a separate team for this service. We can suggest a team for you, or you may opt to find one independently, as additional customization falls outside the scope of our standard support.

We value our customers and, as a gesture of goodwill, we are prepared to offer a refund for the theme if you are not satisfied with its functionality or the quality of support you have received. Rest assured, we will continue to do everything possible to ensure that our clients who appreciate XStore and its built-in features remain content with their experience.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Your problem is caused by the custom CSS code https://prnt.sc/b5dB6o4lT0AE you added in Theme Options > CSS Aggiuntivo.

Best Regards,
8Theme’s Team

Hello,

We’ve added a video in the Private Content area.

Best Regards,
8Theme’s Team

Hello,

We reaching out to inquire whether you are experiencing the same issue when all your cache plugins are disabled. We suspect that the problem may be related to the cache settings on your website. In this case, it would be advisable to contact the authors of the cache plugins to identify settings that do not cause issues or to consider disabling the display of quantities.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Any email address can be used for the new account, it does not have to be your or our personal email.

Best Regards,
8Theme’s Team

Hello,

We did this https://prnt.sc/FG7OEyQrRvEt (created Wishlist page > added wishlist shortcode > selected page in Theme Options > WooCommerce > Wishlist). You can find and check the Wishlist page on your site > page editor.

Best Regards,
8Theme’s Team

Hello, Nicolo,

Our team takes great care and deliberation in implementing any changes requested by our clients. It is with regret that we learn of any oversight on our part.

Additionally, we have noted that you did not provide a reference to the specific topic you are addressing.

Let us address your concerns systematically:

1/ “F.ex – the padding from left and right 16px is not being cathed up by elementor.” – could you please specify where exactly this is occurring? A screenshot would be most helpful for us to understand the issue.

2/ “Plus – defualt colour for text is now red. it was not this way before.” – we have not observed this in any of the screenshots you provided, nor on your website when editing a random static block. Could you please provide a more detailed example with screenshots?

3/ https://prnt.sc/n-gEBY5h-byZ – the color appeared blue because it was not selected. Once chosen in the settings, it should display correctly.

We are committed to resolving any issues you may be experiencing and would appreciate the necessary details to proceed effectively.

Best Regards,
8Theme’s Team

Hello, jhawker81,

Thank you for reaching out to us.

We appreciate you contacting us regarding your concern. To facilitate a thorough investigation, we kindly request that you provide us with FTP access. This will enable us to delve into the issue with greater detail.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Please check now – https://prnt.sc/Q12JRZRATlsm

Best Regards,
8Theme’s Team

Hello, ziga32,

We’ve removed this code

/* DEMO CSS */
.header-wrapper .header-main-menu2.et_element-top-level .menu > li {
    opacity: .6;
}
.header-wrapper .header-main-menu2.et_element-top-level .menu > .current-menu-item,
.header-wrapper .header-main-menu2.et_element-top-level .menu > li:hover  {
    opacity: 1;
}

from Theme Options > Theme custom CSS > Global.

Kind Regards,
8theme team

Hello, Spyroooooo,

We hope this message finds you well. We would like to inform you that the translation files we have provided are currently 34% complete for the theme showcased at the following link: https://prnt.sc/60lUd8b1e69-.

Should you encounter any difficulties in uploading and synchronizing these files, please rest assured that we are ready and willing to assist you.

Best Regards,
8Theme’s Team

Hello, TheOne,

We appreciate your prompt response.

To facilitate our review and ensure the proper configuration of your settings, we kindly request that you provide us with temporary administrative access to your WordPress dashboard.

Thank you for your cooperation and assistance in this matter.

Best Regards,
8Theme’s Team