Can’t activate XStore Core plugin > creates a FATAL ERROR

This topic has 5 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Rose Tyler

  • Avatar: Nick
    Nick
    Participant
    March 21, 2024 at 21:42

    Hello, I can’t activate Xstore Core plugin.
    On the XStore Control panel it says: The following required plugin is currently inactive: XStore Core. However, when activating it creates the following message: Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com

    Activating the plugin via the plugin list results in a FATAL ERROR message and therefore it is not allowed by wordpress. Therefore I can not use full functionality of the theme (e.g. header). I downloaded the latest version of the theme and meet all system requirements.

    Also, importing demo themes show errors. Mentioning it because the cause may be related to the error when activating the Xstore Core plugin.

    4 Answers
    Avatar: Nick
    Nick
    Participant
    March 21, 2024 at 21:45

    Hold on. It just worked. I set DEBUG setting to TRUE and tried to activate is via de plugins list.

    Avatar: sales@zilianmy.com
    sales@zilianmy.com
    Participant
    March 22, 2024 at 04:23

    I’ve encountered the same problem and haven’t solved it yet.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 07:46

    Hello, Nick,

    We are pleased to hear that your inquiry has been resolved.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2024 at 07:47

    Hello, sales@zilianmy.com,

    We kindly request that you provide us with the link to your website as well as access to your wp-admin. This will enable us to investigate the issue more thoroughly and offer the necessary assistance.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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