Hello,

We appreciate your prompt response.

We have reviewed the homepage content and noticed that you are using an Elementor plugin widget, not a carousel from our theme. Please note that this widget functions independently of the theme you are using, meaning that the final result depends entirely on the settings you have configured within the plugin https://gyazo.com/8341ee69b09f1e11df6bcdd43aad95dd

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ From your screenshot, it appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.
We appreciate you taking the time to integrate the Instagram API and test the widget on your website.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for wp-admin access.

We can’t connect to FTP. Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

Best regards,
8Theme’s Team

Hello, KevMobiu,

We appreciate your prompt response.

We’ve disabled this https://prnt.sc/_TDJMGzWHtVD for you. Please clear cache and check.

We’ve disabled the header overlap option for you too – https://prnt.sc/iweCLH-dDFER You can remove the 100px padding now.
Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

These notices are independent of our theme.

You can disable the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ to hide notices, or read sagestions online, for example, https://wordpress.org/support/topic/undefined-property-stdclassplugin/ , or contact the WordPress support team – https://wordpress.org/support/forum/how-to-and-troubleshooting/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, RahulDasOp,

Thank you for reaching out to us.

The ‘Carousel Anything’ widget allows you to use various types of content. If the available settings for the custom type do not meet your requirements https://prnt.sc/-VvBAkpo2jG8 , you can choose templates or static blocks. Their content can be created using Elementor.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for choosing XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your kind words! We truly appreciate your feedback. If you need any further assistance, please feel free to reach out.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We’ve re-uploaded the mentioned demo images to your media library and re-selected them for background https://prnt.sc/WT_cO2Fbyx2T
Please check cache and check the result.

Best regards,
8Theme’s Team

Hello,

At first glance, your problem is not related to the theme and it is to refute or confirm this assumption that we ask you to install the storefront theme and conduct testing. We as the author of the theme can only help with issues that are somehow related to our theme. That is, after you complete the test you will understand whether you should write to the plugin support service or whether you should give us access so that we can investigate your problem deeper.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/
I hope now you understand why we ask you to conduct testing and tell us the result.

Best regards,
8Theme’s Team

Hello,

We can’t log in using the credentials you provided – https://prnt.sc/5dj3tgxqvCus
Please provide the correct wp-admin access and URL of the single product page where the problem is visible.

Best regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team