Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Terpsauce,

Thank you for reaching out to us.

1/ Archive products builder > edit template > settings of products element > enable stock status – https://prnt.sc/lkRc0QFeJGmc

2/ There is no such option, unfortunately.
https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Best Regards,
8Theme’s Team

Hello,

Thank you for the video, but you forgot to provide temporary wp-admin access.

We kindly request you to try the following solution:
1. Navigate to Products > Attributes
2. Edit the specific attribute.
3. Re-select the attribute type.
4. Click Save to apply the changes.

Best regards,
8Theme’s Team

Hello,

The Pro Elements plugin serves as a replacement for Elementor Pro. Therefore, the popup you mentioned can be closed and ignored.

As we can see, Pro Elements plugin is currently activated, and pages, such as the homepage, can be edited without any issues https://prnt.sc/VUpr_XZ0HJTf

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

Thank you for your update. We are pleased to hear that the issue has been resolved after updating XStore. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello, Saluja Shoes,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We kindly recommend that you contact the support service of the SEO plugin you are using.

Warm Regards,
The 8Theme Team

Dear @shangyu929,

Could you please specify the phone models you are using?

Several members of our team have conducted testing on different devices and browsers but were unable to reproduce the issue. As an example, we have uploaded a video in the private content area for your review.

Private Content

Best regards,
8Theme Team

Hello, NxtArt_ro,

We appreciate your prompt response.

Private Content

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We have reviewed the homepage content and noticed that you are using an Elementor plugin widget, not a carousel from our theme. Please note that this widget functions independently of the theme you are using, meaning that the final result depends entirely on the settings you have configured within the plugin https://gyazo.com/8341ee69b09f1e11df6bcdd43aad95dd

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ From your screenshot, it appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.
We appreciate you taking the time to integrate the Instagram API and test the widget on your website.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team