Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Saluja Shoes,

We’ve disabled the header overlap https://prnt.sc/sch9uVTh1fiY Please check the result.

Best Regards,
8Theme’s Team

Hello, Melanie Moutarde,

https://prnt.sc/imQzJiIfCajt – a specific static block has been selected. This means that each product can have a different static block. You can create as many static blocks as needed https://prnt.sc/oKVyaQG08la5 and assign them in the product settings accordingly.

If you have any questions, please feel free to reach out.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please provide URLs of pages where the UPPERCASE option doesn’t work for products.

Best Regards,
8Theme’s Team

Hello, Melanie Moutarde,

Thank you for reaching out to us.

1/ Delete or change this code – https://prnt.sc/JTl090Gsbv3R

2/ https://prnt.sc/0HEFwW2ITw48

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The theme core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video – https://fex.net/s/btvlona

Best Regards,
8Theme’s Team

Hello, Juergen,

Please update the Core plugin – https://prnt.sc/USHBgjEqDdUZ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

When we go to XStore Builders > Single Product Builder via Elementor > all templates are not applied – https://prnt.sc/_YAlgck5psAY Please provide a screenshot or URL of your template.

Best regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide a link to the page where the mentioned buttons are not visible? This will help us assist you more effectively.

Best regards,
8Theme’s Team

Hello, Melanie Moutarde,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We can’t open your site – https://prnt.sc/ogx2ulVeOfUF https://prnt.sc/7i4W5ixiUt8r Please contact your hosting provider to solve this.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We are sorry to hear that you are not satisfied. However, we are unable to reproduce the issue on our end. Unfortunately, if the issue is not visible, we are unable to fix it.

Best regards,
8Theme Team

Hello, Juergen,

We kindly recommend creating separate topics for different questions to ensure clarity and efficiency in addressing your concerns.

1/ All available settings can be found in the Single Product Builder.

2/ Please provide the URL of product from your screenshot.

3/ Single Product Builder > Tabs > disable unrequired tab.

4/ Header Builder > Cart > Show Linked Products (off-canvas).

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide some screenhots and links for a better understanding your request.

Best regards,
8Theme’s Team

Hello, Smartlix,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

This is shown https://prnt.sc/1bGgNkVaSXIY because the Cart and Checkout pages use Elementor instead of default shortcodes. You may simply disregard this notification.

Best Regards,
8Theme’s Team