Hello, jaswinders,

Thank you for reaching out to us.

Please go to WooCommerce > Status > Logs > latest file with a fatal error, check what plugin caused the error, and contact support of the plugin.

Also, enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Best Regards,
8Theme’s Team

Hello, Valleros,

Thank you for getting in touch with us.

To update the empty cart text, kindly follow the steps outlined below:
1. Navigate to XStore > Theme Options.
2. Proceed to WooCommerce > Shopping Cart Page.
3. Select Empty Cart.
4. Enter the desired text in the provided field as per your translation requirements.
5. Click on ‘Publish’ to save the changes.

Best Regards,
8Theme’s Team

Hello, Micol,

1/ Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ https://prnt.sc/M7ALfCPmdvbk

Kind Regards,
8theme team

Hello,

Thank you for reaching out and providing a detailed description of the issue you are experiencing with your shop page layout.

Once you set the condition “All product archives” for a template the problem should be solved.
Another solution can be: Theme Options > WooComemrce > Shop > Shop page layout > Pagination type > set “Default” and check the Archive Product Widget after that.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, Chienyi,

Thank you for reaching out to us with your inquiry.

Please check our demo versions on this page – https://xstore.8theme.com/

Here is an example of single product page – https://xstore.8theme.com/elementor3/electronic-mega-market/product/iphone-14/

Best Regards,
8Theme’s Team

Hello, Malvine,

Thank you for the video.

1/ Which device and browser were you using when you encountered the issue? Also, is this problem exclusive to mobile devices?

2/ We kindly request that you temporarily disable all third-party plugins on your website, with the exception of those that are Theme Required/Recommended, as detailed here: https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins. After doing so, please clear your browser cache and check your site again. This step is to determine if there is a conflict caused by any additional third-party plugins.
Should this resolve the issue, you will then need to reactivate each third-party plugin individually to identify which one is causing the conflict. Once identified, we recommend contacting the Plugin Author for further assistance.

Best Regards,
8Theme’s Team

Hello, Grace Chen,

You’re welcome!

We edited the Cart page and replaced the shortcode with our Cart element.

Best Regards,
8Theme’s Team

Hello, Cr3atorf1lm,

Thank you for reaching out to us.

Theme Options > Speed optimization > Disable Gutenberg Styles > Off.

If this doesn’t help, please provide the URL and temporary wp-admin access.

Best Regards,
8Theme’s Team

Dear Fernando,

You need to clear cache.

Best Regards,
8Theme’s Team

Hello, Malvine,

Ok. Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Fernando,

Thank you for reaching out to us with your concern.

Fixed https://prnt.sc/q4CCi7zvaAZM Please clear cache and check.

Best Regards,
8Theme’s Team

Hello, Incanda,

We asked you about URL of the page where the issue is visible, but you provided URL of page where is it not visible.
Could you provide temporary wp-admin access with an administrator role?

Kind Regards,
8theme team

Hello,

Activated. Please check now.

Best Regards,
8Theme’s Team

Hello, Focu5,

Thank you for reaching out to us with your concern regarding the loading speed of your website on both desktop and mobile versions. We understand how crucial website performance is for user experience and SEO.

Although you’ve already tried using LiteSpeed and WP Rocket plugins, it seems you’re still not achieving the desired results. To assist you further, we would like to suggest a few additional steps you can take:

1. **Optimize Images**: Ensure that all images are optimized for the web. Tools like Adobe Photoshop, TinyPNG, or online services can reduce file sizes without losing quality.

2. **Minimize HTTP Requests**: Reduce the number of elements on your page to decrease the number of HTTP requests required to load the page.

3. **Enable Compression**: Use compression techniques such as Gzip to reduce the size of your CSS, HTML, and JavaScript files.

4. **Leverage Browser Caching**: Set up your web server to leverage browser caching, which can make your site load faster for repeat visitors.

5. **Review Hosting Service**: Sometimes, the hosting service can be a bottleneck. Consider upgrading to a more robust hosting solution if none of the above steps lead to significant improvements.

6. **Database Optimization**: Optimize your database by reducing overhead and removing unnecessary data.

7. **Use a Content Delivery Network (CDN)**: CDNs can distribute the load, save bandwidth, and increase the speed by serving files from locations closer to the user.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Please click on refresh and then scroll, here is a screenshot from your site – https://prnt.sc/z0qeR-VfM97t

Kind Regards,
8theme team