Hello,

Thank you for reaching out to us.

1/ We’ve disabled the header overlap option for the header. Please check the single product page now.
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

2/ XStore Builders > Archive products > edit template > https://prnt.sc/6IO41YwguMVm
Please clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Here is a screenshot of sidebar width settings – https://prnt.sc/WSaMlf4pFoHY Please read more – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

2/ It is not our theme that is activated on your site right now.

3/ There are two header builders available, and you can choose the one that best suits your preferences:
– Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
– Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
If you have 2 builders activated, the settings from the new one will have higher priority.

4/ “Then went to change site logo, nothing happens” – To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

It is completely normal to take some time to familiarize yourself with the settings of a new theme, especially if you have been using a different one before. We kindly ask you not to judge our product too quickly. Many of our clients successfully use it, and we are continuously working on improving the theme to enhance your experience.

Private Content

Best regards,
8Theme’s Team

Hello, Youcef,

Thank you for reaching out to us.

We kindly recommend that you contact the plugin’s support team, as this is not related to our theme side.

Steps to Fix the License Expiry Message:
1. Verify Your License Status
Go to your WordPress Dashboard.
Navigate to Elementor → License.
Check if your license is still active or expired.
2. Try Reactivating the License
Click Disconnect License in the license settings.
Then, log in again to your Elementor/Pro Elements account and reactivate the license.
3. Clear Cache & Refresh
If the issue persists, clear your browser cache and WordPress cache (if using a caching plugin like WP Rocket or LiteSpeed Cache).
Try refreshing the WordPress admin panel.
4. Check for Conflicts
Deactivate other plugins temporarily and see if the message disappears.
If the issue is resolved after deactivating a plugin, one of them might be conflicting with Pro Elements.
5. Update Elementor Free & Pro
Ensure both Elementor (Free) and Pro Elements plugins are updated to their latest versions.
6. Check Your Subscription (If Using Elementor Pro)
If you are using Elementor Pro (not Pro Elements), ensure your subscription is still valid on the Elementor website.
7. Contact Support
If you’re using Elementor Pro, contact their support team.
If you’re using Pro Elements (free alternative), check their support forums.

Best regards,
8Theme Team

Hello,

We appreciate your prompt response.

We have checked your store page, and the products are displayed correctly without any issues. Kindly clear your cache and check again https://prnt.sc/pyvaMngIgB_f
Additionally, the product page is also functioning properly: http://5.78.125.17/product/bandana-sweatpants/

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

We kindly request that you downgrade your PHP version to 8.1 or 8.2. Not all plugins are compatible with your current version. Your hosting provider can do the downgrade at your request.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this topic – https://www.8theme.com/topic/my-all-departments-dropdown-menu-not-showing-all-items/#post-434524

Best Regards,
8Theme’s Team

Hello, Saluja Shoes,

We kindly ask you to ensure that all possible cache has been cleared, your browser, cache plugin and CDN on your website.
Could you temporarily disable the CDN and check how it works then?

Best regards,
8Theme’s Team

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

We are unable to access your website and can only see the following: https://prnt.sc/2XEu3F4pCZIf

Could you please remove any restrictions and provide temporary access to the site so we can proceed?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

To disable the “Someone recently bought a…” notifications in the XStore theme, please follow these steps:

1. Navigate to WordPress Dashboard > XStore > Theme Options
2. Go to Sales Booster > Fake Sale Popup
3. Disable the option to turn off these notifications.
4. Save the changes and clear your website cache if necessary.

Read more – https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

If you require further assistance or prefer a custom code solution, please let us know. We are happy to help.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Since the vendor dashboard is managed directly by the vendor plugin, we kindly recommend checking the plugin settings you are using. If the necessary settings are not available, you may consider using custom CSS code to modify the colors.

We hope this article will be helpful – https://dokan.co/blog/483167/vendor-dashboard-color-customization/

If you need further assistance, please provide us with more details about your setup, and we will be happy to help.

Best Regards,
8Theme’s Team

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you for your message. We appreciate your inquiry.

If you are using Elementor, we recommend keeping the Pro Elements plugin active to ensure full functionality. However, if you do not require the additional features provided by the Pro Elements plugin, you may deactivate it. Please note that any elements dependent on the deactivated plugin will no longer function. Therefore, we suggest testing your website after deactivation to ensure that all essential elements continue to work as expected.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Appearance > Widgets > Shop sidebar > delete static block, to go to Static blocks and edit the content of “Shop sidebar banner” there.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Alessandro,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

“Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes)” – 134217728 +40960 = 134258688 bytes = 135MB
We recommend setting the PHP memory limit to at least 256MB for optimal performance. However, for larger websites or those with multiple plugins, 512MB may be required. Please check with your hosting provider to ensure the necessary limits are set.

After increasing the PHP limits, your website should work properly again. If you still experience any issues, we recommend clearing the cache and checking for any error messages. Additionally, you may need to restart your server or contact your hosting provider for further assistance.

Best Regards,
8Theme’s Team