Hello, Alfi,

We kindly request that you install the Loco Translate plugin on your website to facilitate text modifications. Please follow these steps:

1. Install the Loco Translate plugin.
2. Navigate to Loco Translate > Plugins > XStore Core > edit English translation and change the specified text.

Once the necessary text changes have been made, you may deactivate the Loco Translate plugin on your site.

Best Regards,
8Theme’s Team

Hello, Abdullah,

Thank you for reaching out and bringing this issue to our attention.

Could you kindly record a video demonstrating the issue, upload it to a file-sharing service, and share the URL with us?

What browser do you use?

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello, Darren62,

Thank you for reaching out to us with your concerns.

We find your request a bit unclear. Could you please reformulate it and provide more details regarding the specific assistance you require from us?

Additionally, we recommend reviewing our documentation at https://www.8theme.com/documentation/xstore/xstore-builders/ which might help address some of your queries.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

https://prnt.sc/io3NiPRN-a0s

Best Regards,
8Theme’s Team

Hello, Vehbi Kurtcebe,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Bany Cart,

We hope this message finds you well. Following the recent update to our theme, we kindly request that you clear all caches, including your browser cache, to ensure optimal performance and functionality.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, José Silva,

Please clear cache and check the menu now.

Best Regards,
8Theme’s Team

Hello, Diatomee,

1/ No, this notice can be ignored, but we would recommend doing a backup of all the files before any update.

2/ Nothing, you will be able to create a multilanguage site.
To create the multilanguage site you need additional plugins https://colorlib.com/wp/wordpress-multilingual-plugins/ If you choose the WPML https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ then a currency switcher will be included..

Best Regards,
8Theme’s Team

Hello, Diatomee,

We’ve installed Loco Translate Plugins on your site https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Please check links in the Private Content area and continue translations of the theme, WooCommerce, and Core plugin.

Best Regards,
8Theme’s Team

Hello, FK Graphics,

Thank you for reaching out to us.

We kindly request that you update the theme and Core plugin by following the instructions provided in the links below:

– Theme Update: [https://www.8theme.com/documentation/xstore/theme-installation/theme-update/](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)
– Plugins Update: [https://www.8theme.com/documentation/xstore/plugins/plugins-update/](https://www.8theme.com/documentation/xstore/plugins/plugins-update/)

Please ensure to clear your cache after updating. This should resolve the issue you are experiencing.

Best Regards,
8Theme’s Team

Hello, José Silva,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Diatomee,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Aconde,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

1/ Make sure these settings are selected – https://prnt.sc/ci_KdbWzWnon

2/ Please add products to categories https://prnt.sc/S0HgoIKk5AML Not empty categories will be shown.

Best Regards,
8Theme’s Team

Hello,

Please record a video of the problem (upload it on a filesharing service and provide the URL here) and provide FTP access, we will check more deeply what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

On our demos we use Elementor builder, and would recommend it – https://prnt.sc/PzrHi8YxuAhU

Best Regards,
8Theme’s Team

Dear Ankit Khandelwal,

1/ This situation depends on the video you uploaded and the slider height https://prnt.sc/9_6mF4YwU4tA , not from our theme, so you need to test results with different these 2 parameters to find the best combination.

2/ “Kindly note that main header & primary menu should be in black color and transparent.”
“Please change the setting as slider has to be started below primary menu”
– both are your requests, please describe how the header can be transparent in case the slider starts under the header, what should be seen under the transparent header?

3/ Sorry, but together with previous your requests and current settings on your site, the desired result is unclear to us.

Best Regards,
8Theme’s Team