Hello,

In case all available current options do not meet your requirements, we would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hello, Chrisduwe,

Thank you for reaching out to us with your concerns.

As your site is locally hosted, we are unable to access it directly. To assist you effectively, could you please capture a video demonstrating the problem, upload it to a file-sharing service, and share the URL with us?

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Aaron,

Please provide the correct wp-admin access – https://prnt.sc/bWMpEshof_hY , and a video of the problem (upload the video on any filesharing service and provide the URL here).

Best Regards,
8Theme’s Team

Hello, MustafaPatel,

Please temporarily disable the Two-factor authenticator https://prnt.sc/V7H–YrmjXi_ and provide FTP access also.

Best Regards,
8Theme’s Team

Hello, MustafaPatel,

Could you please provide URL, temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well.

Please be informed that the Pro Elements plugin is essential for the functionality of the header on your site. For detailed guidance on utilizing the new XStore Header Builder with Elementor, kindly refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

We have noticed an issue where attempting to install multiple demos simultaneously may lead to conflicts. To ensure a smooth installation, please remove any previously imported demo content before proceeding with a new demo import. Should you wish to incorporate content from various demos, we recommend using the XStore Studio. For more information, please visit: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/.

Thank you for your attention to these guidelines. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Darren62,

Let’s address your inquiries one by one in sequence.

This is breadcrumbs https://prnt.sc/vs9UDTHRUDao , it can be edited or disabled through the Theme Options > Breadcrumbs.

Please note that Elementor Pro is not necessary; you may use the free Pro Elements plugin instead. For more detailed guidance, kindly refer to this article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

We are here to assist you, so please do not hesitate to reach out if you have any additional questions.

Best Regards,
The 8Theme Team

Hello, Ishbak,

Thank you for reaching out to us.

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.

Best Regards,
8Theme’s Team

Hello, Giakhiemtoys,

Thank you for reaching out to us with your query.

You can disable the sticky option for the container here https://prnt.sc/6X8CxV9-Zaqo and enable it for this one – https://prnt.sc/btp1DQjeb3ov

Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/#eatures-gwnX12

Best Regards,
8Theme’s Team

Hello,

Here is what we can see on your site – https://prnt.sc/JFKO1ylTevTI We recommend that you contact your hosting provider to get assistance.

For further reading and a more comprehensive understanding of the error, you may find the following resources helpful:
– https://kinsta.com/knowledgebase/curl-error-28/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Please test the More button in the Mobile panel on this demo https://xstore.8theme.com/elementor/ ( https://prnt.sc/qvr2hRzfcDUy https://prnt.sc/Z36nxlz4SDF- )

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, BEHS,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with deactivating the sales booster on your system. We understand how frustrating this must be for you.

Could you please try clearing your browser’s cache and cookies, and then attempt to deactivate the feature again? If the issue persists, we would appreciate it if you could provide us with temporary wp-admin access.

Please feel free to contact us with any further information or questions you may have. We are here to assist you.

Best Regards,
8Theme’s Team

Hello, Fardin,

We hope this message finds you well. Could you please provide us with detailed steps on how to replicate the issue you are experiencing on your site? Your cooperation will greatly assist us in addressing your concerns more efficiently.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well. Following the recent update to our theme, we kindly request that you clear all caches, including your browser cache, to ensure optimal performance and functionality.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team