Hello, Danish,

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Private Content

Best Regards,
8Theme’s Team

Hello, Dev Mizan,

Thank you for reaching out to us.

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Abhimanyu,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @Alpha111,

If you would like to remove the “Shop” from the breadcrumbs, please add the following code to your child-theme/functions.php:
add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

Best Regards,
The 8Theme Team

Hello, Alpha111,

Thank you for reaching out to us.

Please rename https://prnt.sc/eZUNAePnHYuJ to xstore-fr_FR.po

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Lookyhua,

Thank you for reaching out to us.

The problem is fixed in the latest theme version https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ , do not forget to update the Core plugin too https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and clear the cache after that.

Best Regards,
8Theme’s Team

Hello, Doganturan1,

Private Content

Best Regards,
8Theme’s Team

Hello, Doganturan1,

We hope this message finds you well. We would like to inform you that we have activated an alternative theme on your site (Storefront – the default WooCommerce theme), and unfortunately, the issue persists. This indicates that the problem is not related to the theme itself but may stem from another source.

Best Regards,
8Theme’s Team

Hello, Doganturan1,

Please downgrade PHP version to 8.1 and fix the memory error https://prnt.sc/33pylXhIB_Ll (your hosting provider can do this for you).
Read more – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please read this article https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/
Please note that the new builder has been activated for your Cart page. Consequently, the settings from Theme Options may not be applicable as the WooCommerce shortcode is replaced by our custom Cart Elementor element.

Warm Regards,
The 8Theme Team

Hello, Doganturan1,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Please watch the video in the Private Content area.

Best Regards,
8Theme’s Team

Hello, FK Graphics,

We appreciate your prompt response.

We have successfully deactivated the Fake Sale popup on your site in Sales Booster. It appears that the issue was related to your browser’s cache/cookies.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, ReflectedStudio,

Thank you for reaching out to us with your query.

Please try to add the next code in Theme Options > Theme custom CSS > Mobile:

.popup-added-to-cart-content .big.et-close-mfp {
    display: block;
}

Best Regards,
8Theme’s Team

Hello, Aaron,

Please read this article https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ and make sure that your profile has correct information about domains – https://www.8theme.com/account-user/?user_id=34311

“I am having issues with my images not appearing once they have been uploaded on my service pages” – We’ve uploaded an image to the Media library – https://lennonconsulting.co.uk/wp-admin/upload.php and it is visible – https://lennonconsulting.co.uk/wp-content/uploads/2024/06/payments.png

As you have not provided a video demonstrating the problem, we are finding it challenging to fully understand the issue. We kindly ask you to activate the Storefront theme and verify if the problem persists with the images. This will help determine whether the issue is related to our theme or possibly to your WordPress settings or any third-party plugins installed on your site.

We appreciate your cooperation and understanding in this matter. Should the problem continue irrespective of the theme activated, it would suggest that the issue may lie with your WordPress configuration or external plugins.

Thank you for your attention to these matters. We look forward to resolving these issues promptly.

Best Regards,
8Theme’s Team