Hello,

We kindly request that you assign the administrator role to our user account on your platform, as we are currently unable to access your dashboard. Could you please verify and make the necessary adjustments?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Noureddine,

We kindly advise you to directly contact Envato Support for assistance as we are unable to resolve such issues from our end.

Kind Regards,
8theme team

Hello, Bagwani,

Thank you for reaching out to us.

Please read the next articles and watch videos https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Noureddine,

We tried to check the code using the Envato verification system and we get the response that the purchase code is not verified. Could you, please, check if everything is ok with your ThemeForest account? Because if the account is blocked or your purchase is canceled you won’t be able to use the code.

Kind Regards,
8theme team

Hello, Shubham,

Private Content

Best Regards,
8Theme’s Team

Hello, Shubham,

We hope this message finds you well. We have noticed that you provided a link to a topic from the year 2019, however, it appears that our questions remain unanswered. To assist you effectively, could you please clarify your request? Once we have a better understanding, we will be able to provide you with a detailed response.

Please check the search on our demo https://xstore.8theme.com/elementor/demos/niche-market02/ – https://prnt.sc/Gx92GEFKtlQF https://xstore.8theme.com/elementor/demos/niche-market02?product_cat=groceries&s=Wooden&et_search=true&post_type=product

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Please try to enable the “Always Load ‘Wc-Cart-Fragments’” option, which can be found under the following navigation path: XStore > Theme Options > Speed Optimization.

Should the issue persist, we recommend deactivating any third-party plugins to determine if they may be contributing to the problem.

We are here to assist you further if required.

Best Regards,
8Theme’s Team

Hello, Shubham,

Thank you for reaching out to us with your concerns.

We have noted that your site is currently under maintenance mode, which prevents us from conducting a thorough check at this moment.

Could you please specify where exactly you would like to see the categories? Additionally, we would appreciate it if you could clarify what features are operational in our demonstrations but not on your site. Kindly provide detailed explanations along with screenshots to help us understand the issue better.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ Theme options > WooComerce > Shop > Shop page layout > Sidebar Position For Mobile.

2/ https://prnt.sc/mllP4_Brj7y7

Warm Regards,
The 8Theme Team

Hello, Focu5,

Thank you for reaching out to us with your concern.

To address the issue, please navigate to WooCommerce > Status > Logs and check the most recent fatal-error file. Subsequently, proceed to Plugins and disable the plugin mentioned in the error file. If the problem is resolved after these steps, kindly contact the support team of the respective plugin for further assistance.

Best Regards,
8Theme’s Team

Hello, Focu5,

Thank you for reaching out to us with your request.

We can certainly assist you with updating the payment security text icons on the view cart page – https://prnt.sc/Uw5QQ3C28k33

Best Regards,
8Theme’s Team

Hello, Coffeedog,

Thank you for getting in touch with us.

We request that you verify the functionality when the parent theme is activated. Should the issue persist exclusively with the child theme, it may be necessary to review your custom code within that theme.

For further details, you can check the error logs by navigating to: WooCommerce > Status > Logs > fatal error file, where the error in the child theme has been documented.

Best regards,
The 8Theme Team

Hello, Anastasiia,

1/ We kindly request that you consider enabling regular backups for your website. Many hosting providers offer this feature at no additional cost. By activating regular backups, you will have the capability to restore your site should any issues arise.

Regarding the theme turning off unexpectedly, this should not occur without a specific reason. It is highly unlikely that this situation will repeat itself. However, if it does happen again, we would appreciate a detailed description of the events leading up to the issue.

2/ Different templates work for different pages https://prnt.sc/KRrdEZ-qSpxZ
https://elementor.com/help/show-and-hide-elements-on-a-page-display-conditions/

Thank you for your attention to this matter. We look forward to your cooperation.

Best Regards,
8Theme’s Team

Hello,

You provided wp-admin access, but we do not see FTP access from you.

Kind Regards,
8theme team

Hello, Anastasiia,

Thank you for reaching out to us and detailing the issues you’ve encountered with the installation and operation of the XStore theme along with its required plugins. We understand how crucial it is for everything to function smoothly and we’re here to assist you in resolving these problems.

Private Content

Best Regards,
8Theme’s Team