Forum Replies Created

Viewing 30 posts - 7,021 through 7,050 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 14:52

    Hello, Petar,

    Thank you for reaching out to us with your concerns regarding the slider loading issues on both mobile and desktop versions of your website. We understand how important it is for your site to function smoothly and efficiently.

    We have reviewed your site using the Chrome browser and it appears to function properly. However, to better understand the issue you are facing, could you please provide us with some video recordings of the problems you are encountering?

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 14:05

    Hello, Focu5,

    Please open up new topics for new questions https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Cart/Checkout Layout settings can be changed via Theme Options > WooCommerce.

    Concerning the icons shown in https://prnt.sc/qZgNUFhmHram, please note that they are not part of our theme. These are likely added by a third-party plugin. We recommend identifying the plugin responsible and reaching out to their support team for further assistance.

    Thank you for your attention to these matters. Should you have any more questions or require additional support, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 13:59

    Hello,

    Thank you for reaching out and providing detailed information about the issue you’re experiencing with the product images on your clothing store’s website.

    Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail Width > set 390px and regenerate thumbnails.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 13:56
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 12:11

    Hello, Alpha111,

    In this case, custom CSS code can be used:

    .add_to_cart_button {
        font-size: 20px !important;
        font-weight: 600 !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 11:04

    Hello,

    Thank you for reaching out to us.

    For your convenience, please review the refund policy at the following link: https://themeforest.net/page/customer_refund_policy
    Unfortunately, we can’t give you a refund if you bought the item by mistake. In this case, we could only offer our support and guide you with all the options that our theme has.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 11:03

    Hello, Giakhiemtoys,

    Thank, you for reaching out to us with your request.

    Do you mean a single product page? Here is an example – https://prnt.sc/WcNPxv3nwSEs

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 10:42

    Hello, Chandru,

    Thank you for reaching out to us and for providing the screenshot.

    Please go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 10:39

    Hello, Ankit Khandelwal,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 10:37

    Hello, Focu5,

    We’ve changed settings in Theme Options > Styling > Dark buttons, please clear cache and check now – https://prnt.sc/I8Pa9VnJ2Udm https://prnt.sc/W1R8jKxk5Ts6

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 09:16

    Hello, Cusp,

    Thank you for reaching out and detailing the issues you are experiencing with the floating navigation panel and other Sales Booster tools. We apologize for the inconvenience this has caused.

    To better assist you, could you kindly capture a video demonstrating the problem? We are currently unable to replicate the issue on your site – https://prnt.sc/kacJy6iUogi8

    Additionally, we suggest clearing your browser’s cache as this may resolve the problem.

    Thank you for your cooperation and understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 09:13

    Hello, Ankit Khandelwal,

    Thank you for reaching out to us.

    Please try to edit these settings – https://prnt.sc/IiQ9ZGownI8A And read more in documentation of the Slider plugin https://www.sliderrevolution.com/tutorials/how-to-add-a-beautiful-video-background-to-your-website-tutorial/ https://www.sliderrevolution.com/documentation/slide-background/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 09:03

    Hello Yao,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 08:31

    Hello Yao,

    We’ve solved the issue via WooCommerce plugin settings – https://prnt.sc/LZMGklNdCA84

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 07:56

    Hello, BSM,

    Thank you for reaching out to us with your request.

    Your site is under maintenance mode, so we can’t check it.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 07:55

    Hello,

    Thank you for reaching out to us with your concern.

    Please provide FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 07:48

    Hello, Alpha111,

    We hope this message finds you well. Please find the example of the settings you requested at the following link: https://prnt.sc/XPxPBEho5-YP

    Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 07:13

    Hello, Focu5,

    We hope this message finds you well. We would like to inform you that we have not made any changes to your site. It appears that you have configured it independently. Consequently, everything has been set up correctly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 07:12

    Hello, Bily Dinh,

    Thank you for reaching out to us with your query. We appreciate your choice of using the XStore theme for your domain.

    Regarding your question about using the same purchase code for a subdomain, typically, a separate license is required for each domain or subdomain where the theme is to be used. This means you would need to purchase an additional license for your new subdomain if it operates as a separate site.

    However, if the subdomain is directly related to and functions as a part of the main site, there might be exceptions. We recommend checking the specific licensing terms https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ https://themeforest.net/licenses/standard?license=regular or contacting us directly with details about how the subdomain will be used, so we can provide the most accurate advice.

    Please let us know if you need any more information or further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 06:46

    Hello,

    Thank you for reaching out to us with your concern. We understand that the issue with the cookie banner reappearing after every refresh can be frustrating, and we are here to help resolve it.

    Please check this topic – https://www.8theme.com/topic/cookie-popup-keeps-coming-back-after-every-refresh/#post-365920

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 06:42

    Hello,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 06:41

    Hello Yao,

    We can’t log in – https://prnt.sc/5tCY_ECleo3G Please check.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 06:39

    Hello, Anastasiia,

    Thank you for getting in touch with us.

    We kindly request that you use the specified button to remove the old demo content and import the new one. Should you require any further assistance, please do not hesitate to reach out.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2024 at 06:37

    Hello, Anastasiia,

    Thank you for contacting us. We apologize for the delay in responding to your initial inquiry. We noticed that the topic was closed by you https://prnt.sc/yISmaMVXGp1l , which typically indicates that the issue has been resolved. Consequently, it was not flagged for our support team’s attention.

    Should you require further assistance or if your issue remains unresolved, please do not hesitate to reopen the topic or contact us directly.

    Best regards,
    The 8Theme Support Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2024 at 18:04

    Hello,

    Theme Options > Custom CSS > Global.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2024 at 18:04

    Hello,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2024 at 17:30

    Hello,

    Thank you for reaching out to us with your request.

    You can try to use the next custom CSS code:

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: flex-end;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
        margin-left: auto;
    }
    .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .product-slide .product {
        display: flex;
        height: 100%;
    }
    .swiper-wrapper {
        height: auto;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2024 at 16:37

    Hello, Fareed Fares,

    Translated.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2024 at 16:36

    Dear Burak Simsek,

    Could you please clear the cache of your browser at your earliest convenience? This will ensure that you are viewing the most recent version of the content.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2024 at 16:07

    Hello, Fareed Fares,

    We regret to inform you that we have not received the screenshot you were supposed to send https://gyazo.com/05c0072f038ec8af046294f4a8fefebb . Could you please resend it at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

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Viewing 30 posts - 7,021 through 7,050 (of 68,227 total)
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