Hello, Amamatdi,

Thank you for reaching out to us.

We have reviewed the functionality and confirmed that the ‘Add to Cart’ feature is operating correctly. To assist you further, could you please provide the URL of the product where you are experiencing issues?

We look forward to resolving this matter for you.

Best Regards,
8Theme’s Team

Hello, @jimie,

We kindly request that you record a video demonstrating the issue you are experiencing. Once recorded, please upload the video to a file-sharing service and share the URL with us here.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, QaQako,

Thank you for reaching out to us with your concern.

Please open settings of container > advanced > set padding 0px, or provide temporary wp-admin and we will check your settings.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Please try to set https://prnt.sc/auhFUlcMpUG8 and https://prnt.sc/R03xT4TLrYsg

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

1/ To facilitate a better understanding and assist you more efficiently, could you please provide the URL and screenshots, in addition to the number you have already submitted?

2/ https://prnt.sc/_mNhKS8D_bkv https://prnt.sc/RAWtXvNmb3qY

Best Regards,
8Theme’s Team

Hello, Safe Desires,

Thank you for reaching out to us with your concern.

Please read these articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://woocommerce.com/document/fixing-blurry-product-images/

Best Regards,
8Theme’s Team

Hello, Vita,

Thank you for reaching out to us with your query. We understand that you are trying to change the text for various widgets such as “Show”, “Apply”, “Min and Max”, and “Sorting” and are experiencing difficulties locating these elements using Loco Translate.

To assist you better, could you please confirm if you have already checked the translation of the Core plugin via Loco Translate? https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Shopsangam,

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-DY22qFiQU8 . Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, QaQako,

Thank you for reaching out to us.

To assist you further, could you please provide a more detailed description of your request along with some screenshots? This will help us to better understand and address your needs.

Best Regards,
8Theme’s Team

Hello, Shopsangam,

Thank you for reaching out to us.

Please read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements > reduce the number of items. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for reaching out to us with your request.

To change the footer content to the ABC Arizona font family, you can follow these steps:
1/ Edit Footer content using Elementor
2/ Select font family in the settings of elements.
In case, you want to use a custom font family, please read this article – https://elementor.com/help/custom-fonts-pro/

Best Regards,
8Theme’s Team

Hello, Ishbak,

We hope this message finds you well. To better understand and address your request, could you kindly provide us with some screenshots or a video? This will help us to assist you more effectively.

Additionally, we require temporary access to your WordPress admin panel to review your settings. Please create a new user account with an administrator role via your WordPress Dashboard. Once the account is set up, please securely share the login credentials with us through the designated Private Content section.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Graziano,

Thank you for reaching out to us.

We are pleased to inform you that we have successfully synchronized the translation for you https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

Please go to Loco translate > Plugins > XStore Core > edit translation.

Best regards,
The 8Theme Team

Hello, Arnan,

Thank you for reaching out to us with your concern. We understand how important it is for all aspects of your webshop to function correctly.

Please try to activate any other theme, for example – Storefront (default woocommerce theme). In case the result is the same, it means the issue is independent of the theme. in this case, read the next article https://www.wpbeginner.com/wp-tutorials/how-to-fix-error-too-many-redirects-issue-in-wordpress/ and contact WordPress support to get further assistance.

Best Regards,
8Theme’s Team