Hello,

Thank you for reaching out to us with your concern.

Please try to enable the “Always Load ‘Wc-Cart-Fragments’” option, which can be found under the following navigation path: XStore > Theme Options > Speed Optimization.

Should the issue persist, we recommend deactivating any third-party plugins to determine if they may be contributing to the problem.

We are here to assist you further if required.

Best Regards,
8Theme’s Team

Hello, Shubham,

Thank you for reaching out to us with your concerns.

We have noted that your site is currently under maintenance mode, which prevents us from conducting a thorough check at this moment.

Could you please specify where exactly you would like to see the categories? Additionally, we would appreciate it if you could clarify what features are operational in our demonstrations but not on your site. Kindly provide detailed explanations along with screenshots to help us understand the issue better.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ Theme options > WooComerce > Shop > Shop page layout > Sidebar Position For Mobile.

2/ https://prnt.sc/mllP4_Brj7y7

Warm Regards,
The 8Theme Team

Hello, Focu5,

Thank you for reaching out to us with your concern.

To address the issue, please navigate to WooCommerce > Status > Logs and check the most recent fatal-error file. Subsequently, proceed to Plugins and disable the plugin mentioned in the error file. If the problem is resolved after these steps, kindly contact the support team of the respective plugin for further assistance.

Best Regards,
8Theme’s Team

Hello, Focu5,

Thank you for reaching out to us with your request.

We can certainly assist you with updating the payment security text icons on the view cart page – https://prnt.sc/Uw5QQ3C28k33

Best Regards,
8Theme’s Team

Hello, Coffeedog,

Thank you for getting in touch with us.

We request that you verify the functionality when the parent theme is activated. Should the issue persist exclusively with the child theme, it may be necessary to review your custom code within that theme.

For further details, you can check the error logs by navigating to: WooCommerce > Status > Logs > fatal error file, where the error in the child theme has been documented.

Best regards,
The 8Theme Team

Hello, Anastasiia,

1/ We kindly request that you consider enabling regular backups for your website. Many hosting providers offer this feature at no additional cost. By activating regular backups, you will have the capability to restore your site should any issues arise.

Regarding the theme turning off unexpectedly, this should not occur without a specific reason. It is highly unlikely that this situation will repeat itself. However, if it does happen again, we would appreciate a detailed description of the events leading up to the issue.

2/ Different templates work for different pages https://prnt.sc/KRrdEZ-qSpxZ
https://elementor.com/help/show-and-hide-elements-on-a-page-display-conditions/

Thank you for your attention to this matter. We look forward to your cooperation.

Best Regards,
8Theme’s Team

Hello,

You provided wp-admin access, but we do not see FTP access from you.

Kind Regards,
8theme team

Hello, Anastasiia,

Thank you for reaching out to us and detailing the issues you’ve encountered with the installation and operation of the XStore theme along with its required plugins. We understand how crucial it is for everything to function smoothly and we’re here to assist you in resolving these problems.

Private Content

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Actulus,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Petar,

Thank you for reaching out to us with your concerns regarding the slider loading issues on both mobile and desktop versions of your website. We understand how important it is for your site to function smoothly and efficiently.

We have reviewed your site using the Chrome browser and it appears to function properly. However, to better understand the issue you are facing, could you please provide us with some video recordings of the problems you are encountering?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out and providing detailed information about the issue you’re experiencing with the product images on your clothing store’s website.

Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail Width > set 390px and regenerate thumbnails.

Best Regards,
8Theme’s Team

Hello, Alpha111,

In this case, custom CSS code can be used:

.add_to_cart_button {
    font-size: 20px !important;
    font-weight: 600 !important;
}

Best Regards,
8Theme’s Team

Hello, Giakhiemtoys,

Thank, you for reaching out to us with your request.

Do you mean a single product page? Here is an example – https://prnt.sc/WcNPxv3nwSEs

Best Regards,
The 8Theme Team