Dear Chrisduwe,

Please provide the correct wp-admin access – https://prnt.sc/xEmvVN9zCsXC

Warm Regards,
The 8Theme Team

Hello Ilya,

Thank you for reaching out to us with your request.

Adding an extra text field labeled “Notices” to every product on your WooCommerce site is certainly possible. This field can be configured to display in each product’s page, allowing you or your customers to fill in necessary information which will then be visible in your orders.

To proceed with this customization, you might need to use additional plugins (contact woocommerce to get suggestions https://wordpress.org/support/plugin/woocommerce/) or some custom coding depending on your specific requirements and current setup.
Should you require personalized customization services, we kindly invite you to submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel . This will enable you to engage directly with our team of technicians.

Best Regards,
8Theme’s Team

Hello Elgaroe,

To assist you effectively, could you kindly provide temporary FTP access? This will enable us to thoroughly investigate and address your concerns.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello jhawker81,

Is there anything else we can help you with?

Best Regards,
8Theme’s Team

Hello Elgaroe,

Please read this article https://www.8theme.com/documentation/docs/xstore-badges-on-products/ and describe your request in more detail with screenshots.

Best Regards,
8Theme’s Team

Hello Amir,

We are currently experiencing difficulty accessing your website and were wondering if there might be an IP restriction in place that could be causing this issue.

We would appreciate your assistance in resolving this matter.

Best Regards,
8Theme’s Team

Hello JS7319,

Custom CSS code can be used to change the position of arrows:

.etheme-elementor-nav-menu-item-arrow {
    position: absolute;
    bottom: 0px;
    padding-left: 0px;
}

, after adding the code, edit menu settings and add padding to add space at the bottom.

Best Regards,
8Theme’s Team

Hello Telmo Baldaia,

Thank you for contacting us and for using XStore.

The latest reply in this thread was in 2021, please open up a new topic for your question.

1. Please send some screenshots.
2. Install Query Monitor and check its indicators.
3. Also, review the system requirements – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
4. Provide URL, temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello Aulakh, Sam,

Thank you for reaching out to us with your query. To hide the floating menu on the specific my-account page, you can apply custom CSS to that page. Here’s a general approach on how you can do this:

1. Identify the unique page ID or class for the page.

This is usually added to the body tag of the page and can be found by inspecting the page using your browser’s developer tools.

2. Once you have the page ID or class, you can add the following CSS to your theme’s custom CSS section or a child theme’s style.css file:

css
.page-id-XX .et-mobile-panel-wrapper {
display: none;
}

Replace XX with the actual page ID.

If you need further assistance or have any other questions, please feel free to ask.

Best Regards,
8Theme’s Team

Hello Fábio Azevedo,

Thank you for your prompt response.

Private Content

Warm Regards,
The 8Theme Team

Hello Amir,

Thank you for reaching out to us.

Please provide URL of page from your screenshot and temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello Elgaroe,

Thank you for reaching out to us with your query.

Please go to Appearance > Themes > Add new theme > Install XStore and XStore child themes downloaded from https://www.8theme.com/downloads/ Register theme in XStore > Welcome panel using your purchase code.
Then install XStore Core plugin.

In case you want to import a full demo version, we would recommend you to do this on a staging site first (full copy of the live site).

If you encounter any specific issues or require further assistance during the installation process, please do not hesitate to contact our support team directly. We are here to help ensure a smooth and successful integration of our theme with your website.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/the-website-were-crashed-the-pages-were-deleted-automatically/#post-400733

Hello,

Done. Please check the Checkout page now.

Best Regards,
8Theme’s Team

Hello Safe Desires,

There are several methods available to reduce size, each dependent on the specific outcome you wish to achieve. Could you please provide more details about the desired result and possibly share an example of what you are aiming for? This information will help us tailor our recommendations more accurately to your needs.

Here is a hypothetical example for your consideration:https://prnt.sc/_ByxYstvy5ue

Best Regards,
8Theme’s Team