Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check how emails function when the XStore Email Builder is disabled (XStore > Email Builder).

We also recommend testing the email functionality with a default WooCommerce theme, such as Storefront (Appearance > Themes), instead of XStore.

Once you have completed these tests, please share the results with us.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Edit “Women’s Shoes” template > click here https://prnt.sc/8yuLvyVtTE_S > My templates > insert template https://prnt.sc/aMl1uZoq7LXa

2/ https://prnt.sc/Jxq4zzqaM9Qy Read more – https://elementor.com/help/conditions/

Warm Regards,
The 8Theme Team

Hello,

Unfortunately, we are unable to establish a connection.

Could you please try connecting to the FTP server using FileZilla on your end and provide us with the correct credentials?

Best regards,
8Theme’s Team

Hello,

Thank you for your message. We are glad to hear that the instructions worked for you.

Regarding your query, if you would like to copy a specific container or feature from one demo theme to your current theme, please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Amjad Farooq,

Thank you for reaching out to us. We appreciate your efforts in setting up the XStore theme for your client.

Our theme is designed to be translatable into any language, meaning it supports translations. It is important to note that we do not provide complete ready-made translations, and this is stated in our documentation. The translations that you can download from https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ have been provided by our users who chose to share them with the community.

You can also download translation files for the XStore theme and XStore Core plugin from https://www.8theme.com/glotpress/projects/xstore/ Rename files to xstore-da_DK.po and xstore-core-da_DK.po
Once you have uploaded the files to your site, you will be able to proceed with the translation by following the instructions in this video: https://youtu.be/WYBlzdJs5PU?feature=shared . Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%. However, if you do complete a full translation, we would appreciate it if you could share it with us so that we can make it available to other customers.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ At first glance, your inquiry does not appear to be directly related to our theme but rather to the functionality of WooCommerce and the payment plugins you are using. To confirm or rule out this assumption, we recommend testing the issue with a default theme.
Go to Appearance > Themes > activate Storefront theme and check how it works then.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

2/ The review process for payment gateways such as Stripe and PayPal is handled by their respective platforms, and the duration may vary depending on their verification procedures. We recommend checking your email for any updates or additional document requests from Stripe or PayPal, as this may help expedite the process.

Regarding the dashboard redirect issue, this could be related to a temporary connection issue or a plugin conflict. We suggest the following troubleshooting steps:

1. Clear your browser cache and try accessing the dashboard again.
2. Disable any caching or security plugins temporarily to check if they are interfering.
3. Ensure that your WooCommerce, Stripe, and PayPal plugins are updated to the latest versions.
4. Try accessing the dashboard from a different browser or device.

If the issue persists, we recommend reaching out to Stripe and PayPal support directly for further assistance, as they can provide more details regarding your account status and any necessary actions.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

We are delighted to hear that it worked! Thank you for your kind words. If you need any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello,

We sincerely apologize for the delay in our response. If you have found an alternative solution that works for you, we are glad to hear that. However, if you would like to continue discussing this matter, please provide temporary access again so that we can assist you further.

If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Best regards,
8Theme’s Team

Hello, Frederik,

Thank you for reaching out to us.

Header Builder > edit template > Mobile menu settings > Style > https://prnt.sc/-LsGkHHiGh44

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Theme Options > WooCommerce > Shop Elements > Variation Swatches > set the Χρώμα as the primary attribute;

Warm Regards,
The 8Theme Team

Hello, Hassam,

Thank you for reaching out to us.

Please try creating static blocks and adding the desired content to them. You can then edit these blocks using Elementor. After that, you will be able to add the shortcodes of these static blocks to the category descriptions as needed.

To make the category description visible on the product archive page, you can add an appropriate element https://prnt.sc/1epWDDKdBOP0 via the Products Archive Builder using Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please post different questions via separate topics https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding.

1.1/ It seems that the issue is related to the WordPress update (from 6.7). You may either downgrade to a previous version or contact support of the Elementor plugin.

1.2/ https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Could you please provide temporary wp-admin access? We will check your settings for translations.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ Updating the parent theme does not result in the loss of your code in the child theme.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/your-theme-contains-outdated-copies-of-some-woocommerce-template-files/

3/ This is shown https://prnt.sc/oK-gP2kxknNq because the Cart, Checkout, and My account pages use Elementor instead of default shortcodes. You may simply disregard this notification.

About Terms and Conditions page you can read here – https://woocommerce.com/document/woocommerce-pages/

4/ XStore Builders > Single product page with elementor > edit template > Add to cart settings.

5/ Yes, you can ignore this.

Best Regards,
8Theme’s Team

Hello,

It seems that you would like to enable the header overlap option. Please find below the instructions on how to do this, depending on the header builder you have selected:
– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/
– https://youtu.be/n0PGQDm0I2o?feature=shared https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Warm Regards,
The 8Theme Team