Hello, @Martha,

Could you please provide wp-admin access in Private Content?
Please, install and enable default WC theme Storefront and check if this issue persists. We’ll be able to help you in case problem appears with our theme only.

Regards,
Rose Tyler.

Hello,

Sorry for the long delay.
A new theme version will be compatible with the new woocommerce version.
Our developers are working on the update.

Regards,
Rose Tyler.

Hello,

Product Addons plugin uses POST method and does not work with Ajax add to cart. Keep this option disabled if you want to use this plugin.

Regards,
Rose Tyler.

Hello,

Compatibility with WC 3.0.9 and higher version will be added in a new theme update.
Please check theme changelog on Themeforest before woocommerce update.
You can find WC 3.0.8 – https://en-gb.wordpress.org/plugins/woocommerce/advanced/ – http://prntscr.com/fplpj2 and update this plugin and our theme.
Also, update all required plugins: https://www.8theme.com/download-plugins/.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).

Regards,
Rose Tyler.

Hello,

Sorry for the delay.
You can try to use some plugin, for example, WooCommerce Checkout Manager.

Regards,
Rose Tyler.

Hello,

Unfortunately, this changes can’t be realized via the child theme, so you need to edit walkers.php file.

Regards,
Rose Tyler.

Hello,

Could you please provide wp-admin access in Private Content?

Regards,
Rose Tyler.

Hello,

1. To get VC editor shown for static blocks go to wp dashboard > Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.
2. 500 error is related to the server configuration, not to the theme. You should contact your hosting provider support for investigation. Perhaps some PHP parameters need to be increased.
3. To replace 8theme link and payment images in the footer go to Appearance > Widgets and add your widgets to Footer Copyright and Footer Links areas.
https://www.8theme.com/demo/docs/royal/#!/9_footer

Regards,
Rose Tyler.

Hello,

Sorry for the delay.
You need to make changes in order-details.php file https://github.com/woocommerce/woocommerce/blob/master/templates/order/order-details.php
Make your changes in the child theme to prevent losing them after theme update https://www.8theme.com/documentation/docs/child-theme/

Regards

Hello,

When I disabled all 3rd-party plugins https://prnt.sc/fpjnim
Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.
Also, please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M.
https://www.8theme.com/demo/docs/woopress/#!/general_information (1.1 Before you start)

Regards,
Rose Tyler.

Hello,

We’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.
I’ve sent fixed files to your email.

Regards,
Rose Tyler.

Hello,

You’re welcome!

Regards,
Rose Tyler.

Hello,

You’re welcome!

Regards,
Rose Tyler.

Hello,

Unfortunately, can’t login. Please check wp-admin credentials.

Regards,
Rose Tyler.

Hello,

Please update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/fospvr

Regards,
Rose Tyler.