Hello Anoop,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Salman,

https://prnt.sc/iw99e5TXnSme >
1/ We have reviewed your concerns regarding the image sizes on your website. Currently, the images do not appear to be displayed in a smaller size. However, if you wish to adjust the settings, please navigate to Theme Options > WooCommerce > Single Product > Layout, where you can edit all settings to achieve the desired result.

Alternatively, you may consider enabling the Single Product Builder https://prnt.sc/ZXBSCB-Iq2ix , which allows you to construct the layout from scratch.

2/ You need to enable this button via Theme Options (Theme Options > WooCommerce > Single product page > Layout). Please follow our instructions.

3/ Appearance > Widgets > Single product page sidebar > here are all available settings https://prnt.sc/qUKt40JYlJI_

https://prnt.sc/USEZBufNUy_0 – please go to Static blocks > edit https://prnt.sc/qH6iJbrbzami , the menu can be edited via Theme Options > Menus.
For more detailed guidance on enabling product categories for menus, please refer to our documentation: https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/

Warm Regards,
The 8Theme Team

Hello cocofu,

Thank you for getting in touch with us.

To change the logo image, please navigate to XStore Builders, then proceed to ‘Header via Elementor’, and access the ‘Logo element settings’.

Best Regards,
8Theme’s Team

Hello Ahmed,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Irawan,

The warning message you’ve encountered typically indicates a problem with the server’s connection to the XStore API. This could be due to an issue with the SSL certificate or network settings that prevent proper communication.

To resolve this, please check the following:
1. Ensure that your SSL certificate is valid and properly installed.
2. Verify that your server’s firewall or any security modules are not blocking outgoing connections.
3. Consider increasing the timeout value if the server response is typically slow.

We recommend that you contact your hosting provider to get assistance.

For further reading and a more comprehensive understanding of the error, you may find the following resources helpful:
– https://kinsta.com/knowledgebase/curl-error-28/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Best Regards,
8Theme’s Team

Hello Ahmed,

Thank you for reaching out to us with your query.

By default Request a quote will be shown for all products https://www.8theme.com/documentation/docs/request-a-quote/

In your case, the next workaround can be tested:
– create a product category and add desired products inside
– create a new template via the Single Product Builder https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ where the Modal popup button opens a contact form https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/
– select your new category in condition for this template.

Best Regards,
8Theme’s Team

Dear Ahmed,

Thank you for your understanding and cooperation.

Best regards,
8Theme’s Team

Hello shopsangam,

Thank you for getting in touch with us.

“can i know that why it is not inbuilt in parent theme code.” – this question will be passed to our dev team, but they will be available only after the weekend.

“after implementing the given code now on every header showing logo .” – please change the code to

@media (max-width: 767px) {
    .woocommerce-order-received .header-wrapper .et-wrap-columns>.et_column {
        display: block !important;
    }
}

Best Regards,
8Theme’s Team

Dear Syed Nazar Ur Rehman,

Thank you for reaching out to us. We are sorry to hear that you are not satisfied with the XStore theme. We strive to ensure our customers have a positive experience with our products, and your feedback is crucial for us.

Private Content

Best Regards,
8Theme’s Team

Hello, @markzz,

Thank you for getting in touch with us.

We are pleased to inform you that we have updated the background images for both the header and the footer on our platform. We kindly ask you to review the changes at your earliest convenience.

We’ve disabled the Motta Addons plugin, because this is a critical error on a single product page when the plugin is activated.

Should you require any further assistance or have additional feedback, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Alpha111,

Thank you for reaching out to us with your concern.

Here is what we see on your site – https://prnt.sc/MlTg3iDKBUjh
Could you please specify the exact page and browser where you are experiencing the issue?

Best Regards,
8Theme’s Team

Hello Nicolo,

We would like to inform you that we have not officially tested the plugins in question with our theme. Consequently, we are unable to provide a definitive recommendation at this time.

Best Regards,
8Theme’s Team

Hello Bagwani,

Thank you for reaching out to us with your concerns.

Image from your screenshots can be changed here – https://prnt.sc/Q0YxPkBxILIT Prepare own image in dimension – 256×394
Unrequired elements can be deleted – https://prnt.sc/jPTbGEbHHA84

Best Regards,
8Theme’s Team

Hello Nicolo,

Thank you for reaching out to us with your query about securing your site using the XStore theme. We understand the importance of ensuring your website’s security and are here to assist you.

The XStore theme is designed to be robust and secure, but like any WordPress site, additional security measures are recommended to protect against threats. Using security plugins is one of the effective ways to enhance your website’s security. Plugins like Wordfence provide comprehensive security features including firewall protection, malware scanning, and real-time threat defense, which significantly help in safeguarding your site.

While it’s true that adding multiple plugins can potentially slow down your website, the impact of security plugins like Wordfence is generally minimal compared to the security benefits they offer. We recommend configuring the plugin settings appropriately to balance performance and security.

Additionally, there are several settings within the XStore customizer and WordPress itself that you can adjust to improve security:
1. Ensure you keep the theme and all plugins up to date.
2. Use strong passwords and change them regularly.
3. Regularly back up your site.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Bagwani,

The product grid element just shows products, independently of the Categories element, this is how it works, not a bug.
You need to use the Archive product element, because it can be connected to the categories you inserted.

About “This doesn’t look good”, please check now – https://prnt.sc/BlQLXaQIdZfr

Best Regards,
8Theme’s Team