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Viewing 30 posts - 6,331 through 6,360 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2024 at 09:05

    Hello Ankit Khandelwal,

    Thank you for reaching out to us.

    We kindly request that you edit your page by utilizing Elementor and adding the WooCommerce Breadcrumbs element to enhance its functionality.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2024 at 08:59

    Hello Anoop,

    Thank you for reaching out to us with your query.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2024 at 07:57

    Hello Salman,

    https://prnt.sc/v-gq-wo_0jun – we would recommend you to tretch section https://prnt.sc/jFTnw47sVji_ and disable crop option for images – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    https://prnt.sc/hV7KbIH563kg – please consider adding a section with two columns and setting a background image for each column. For further guidance on editing pages using the WPBakery plugin, numerous tutorials are available on YouTube that demonstrate various editing techniques and outcomes. We encourage you to explore the initial guides provided by the plugin to independently construct the content and layout of your site according to your needs.

    https://prnt.sc/YKNu8B4PBtEd – done https://prnt.sc/UUxAF_xsy_v4 Please clear cache and check frontend and backend.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2024 at 07:47

    Hello Salman,

    https://prnt.sc/iw99e5TXnSme >
    1/ We have reviewed your concerns regarding the image sizes on your website. Currently, the images do not appear to be displayed in a smaller size. However, if you wish to adjust the settings, please navigate to Theme Options > WooCommerce > Single Product > Layout, where you can edit all settings to achieve the desired result.

    Alternatively, you may consider enabling the Single Product Builder https://prnt.sc/ZXBSCB-Iq2ix , which allows you to construct the layout from scratch.

    2/ You need to enable this button via Theme Options (Theme Options > WooCommerce > Single product page > Layout). Please follow our instructions.

    3/ Appearance > Widgets > Single product page sidebar > here are all available settings https://prnt.sc/qUKt40JYlJI_

    https://prnt.sc/USEZBufNUy_0 – please go to Static blocks > edit https://prnt.sc/qH6iJbrbzami , the menu can be edited via Theme Options > Menus.
    For more detailed guidance on enabling product categories for menus, please refer to our documentation: https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2024 at 07:31

    Hello Ahmed,

    Thank you for reaching out to us. We appreciate your efforts in trying to translate your XStore WordPress theme to French and apologize for any inconvenience you may be experiencing.

    Please rename this file https://prnt.sc/SalbWrCpk_9h to xstore-fr_FR.po

    After that, please try to translate strings for the theme, woocommerce, and core plugin.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2024 at 07:17

    Hello cocofu,

    Thank you for getting in touch with us.

    To change the logo image, please navigate to XStore Builders, then proceed to ‘Header via Elementor’, and access the ‘Logo element settings’.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2024 at 07:14

    Dear Keengoo,

    We hope this message finds you well. We are pleased to inform you that the issue appears to have been resolved successfully as per the screenshot provided: https://prnt.sc/Ow-9lwkWPo71. Could you please confirm if the solution meets your expectations?

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 20:34

    Hello Ahmed,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 20:33
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 20:32

    Hello Irawan,

    The warning message you’ve encountered typically indicates a problem with the server’s connection to the XStore API. This could be due to an issue with the SSL certificate or network settings that prevent proper communication.

    To resolve this, please check the following:
    1. Ensure that your SSL certificate is valid and properly installed.
    2. Verify that your server’s firewall or any security modules are not blocking outgoing connections.
    3. Consider increasing the timeout value if the server response is typically slow.

    We recommend that you contact your hosting provider to get assistance.

    For further reading and a more comprehensive understanding of the error, you may find the following resources helpful:
    https://kinsta.com/knowledgebase/curl-error-28/
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 20:31

    Hello Nicolo,

    We hope this message finds you well. We would like to confirm that if our development team has integrated the specified plugin into the XStore Dashboard, it should indeed be fully compatible with XStore.

    Should you have any further questions or require additional assistance, please feel free to contact our support team. We are always here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 15:50

    Hello Ahmed,

    Thank you for reaching out to us with your query.

    By default Request a quote will be shown for all products https://www.8theme.com/documentation/docs/request-a-quote/

    In your case, the next workaround can be tested:
    – create a product category and add desired products inside
    – create a new template via the Single Product Builder https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ where the Modal popup button opens a contact form https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/
    – select your new category in condition for this template.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 15:45

    Hello Nicolo,

    Do you mean XStore > Plugins installer? All these plugins are compatible with XStore > https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 15:43

    Dear Ahmed,

    Thank you for your understanding and cooperation.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 14:42

    Hello Veryvivid20,

    We hope this message finds you well. We would like to inform you that our technician will be able to continue working on your issue after the weekend. We apologize for any inconvenience caused by this delay in response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 14:38

    Hello shopsangam,

    Thank you for getting in touch with us.

    “can i know that why it is not inbuilt in parent theme code.” – this question will be passed to our dev team, but they will be available only after the weekend.

    “after implementing the given code now on every header showing logo .” – please change the code to

    @media (max-width: 767px) {
        .woocommerce-order-received .header-wrapper .et-wrap-columns>.et_column {
            display: block !important;
        }
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 14:32

    Hello Alpha111,

    We are pleased to inform you that we have successfully implemented a new scrolling feature: https://prnt.sc/oo1KX16Zgjcx

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 14:26

    Dear Syed Nazar Ur Rehman,

    Thank you for reaching out to us. We are sorry to hear that you are not satisfied with the XStore theme. We strive to ensure our customers have a positive experience with our products, and your feedback is crucial for us.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 13:33

    Hello Salman,

    Thank you for getting in touch with us.

    1/ As we can see a gallery of thumbnails on a single product page works fine – https://prnt.sc/oQn_1RO7Dwfn Could you provide the URL of page from your screenshot?

    2/ Theme Options > WooCommerce > Single product page > Layout > Buy now button > On.

    3/ Please watch this video about creating a mega menu – https://youtu.be/f07MBdnFPfk?feature=shared

    4/ Edit your Home page > https://prnt.sc/UUxAF_xsy_v4

    5/ Edit Home page > add a section with 2 columns > set background image for columns.

    6/ Stretch section https://prnt.sc/jFTnw47sVji_ and disable crop for images – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    7/ We would recommend you to read this article https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ and add Up-Sells for products.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 12:58

    Hello, @markzz,

    Thank you for getting in touch with us.

    We are pleased to inform you that we have updated the background images for both the header and the footer on our platform. We kindly ask you to review the changes at your earliest convenience.

    We’ve disabled the Motta Addons plugin, because this is a critical error on a single product page when the plugin is activated.

    Should you require any further assistance or have additional feedback, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 12:51

    Hello Sam,

    Thank you for reaching out to us with your query.

    Could you please provide temporary wp-admin access? We need to check your current settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 12:21

    Hello, Alpha111,

    Thank you for reaching out to us with your concern.

    Here is what we see on your site – https://prnt.sc/MlTg3iDKBUjh
    Could you please specify the exact page and browser where you are experiencing the issue?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 12:19

    Hello Adeeb Ahmed,

    We appreciate your prompt response.

    We kindly request that you ensure the selected categories are populated.

    We have added the “Fryer with DualZone” product to all categories. Could you please verify the updates at your earliest convenience?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 12:14

    Hello Nicolo,

    We would like to inform you that we have not officially tested the plugins in question with our theme. Consequently, we are unable to provide a definitive recommendation at this time.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 11:20

    Hello Bagwani,

    “The current setup is acceptable. However, I am wondering why it is not possible for a specific category to be displayed when clicked, instead of showing all categories under oils. Could there be a solution to this? Please let me know.” – please provide some screenshots with further explanation. Currently, your request is a bit unclear, unfortunately.

    “You made some changes, and now my lower-listed products are showing up twice at the top. What did you do? Please fix this issue as soon as possible.” – no, we did not.
    Your current situation is caused by your own actions – https://prnt.sc/dF6wP0UNKyeg , to fix it, we deleted the Products grid as we asked you earlier.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 11:15

    Hello Bagwani,

    Thank you for reaching out to us with your concerns.

    Image from your screenshots can be changed here – https://prnt.sc/Q0YxPkBxILIT Prepare own image in dimension – 256×394
    Unrequired elements can be deleted – https://prnt.sc/jPTbGEbHHA84

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 11:03

    Hello Russell Rahman,

    Thank you for reaching out to us with your query. To create a vendor list with all vendor logos for display on your homepage, we would recommend you contact support of the vendor plugin that you decide to use because this option should come from their side.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 10:04

    Hello Nicolo,

    Thank you for reaching out to us with your query about securing your site using the XStore theme. We understand the importance of ensuring your website’s security and are here to assist you.

    The XStore theme is designed to be robust and secure, but like any WordPress site, additional security measures are recommended to protect against threats. Using security plugins is one of the effective ways to enhance your website’s security. Plugins like Wordfence provide comprehensive security features including firewall protection, malware scanning, and real-time threat defense, which significantly help in safeguarding your site.

    While it’s true that adding multiple plugins can potentially slow down your website, the impact of security plugins like Wordfence is generally minimal compared to the security benefits they offer. We recommend configuring the plugin settings appropriately to balance performance and security.

    Additionally, there are several settings within the XStore customizer and WordPress itself that you can adjust to improve security:
    1. Ensure you keep the theme and all plugins up to date.
    2. Use strong passwords and change them regularly.
    3. Regularly back up your site.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 09:53

    Hello Kruczek WebHouse,

    Thank you for reaching out to us.

    Thank you for reaching out to us with your concern. We understand the importance of ensuring smooth operation of your store and we apologize for any inconvenience caused by the high CPU usage.

    To assist you effectively, could you please provide us with the following details:
    – The specific activities or features being utilized when the CPU usage increases.
    – Any error messages or logs that you might have noticed during this time.
    – Provide us with temporary wp-admin and FTP access.

    This information will help our technical team to diagnose the issue accurately and provide a suitable solution.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 09:51

    Hello Bagwani,

    The product grid element just shows products, independently of the Categories element, this is how it works, not a bug.
    You need to use the Archive product element, because it can be connected to the categories you inserted.

    About “This doesn’t look good”, please check now – https://prnt.sc/BlQLXaQIdZfr

    Best Regards,
    8Theme’s Team

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    Viewing 6,360 results - 6,331 through 6,360 (of 68,227 total)
Viewing 30 posts - 6,331 through 6,360 (of 68,227 total)
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