Hello Festigift,

Thank you for reaching out to us.

There is an error – 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

WooCommerce > Status > Logs > fatal-error file shows errors in plugins. You need to disable the mentioned plugins or contact their support to get assistance.

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

Here are more screenshots for you https://prnt.sc/Uih9ieeqrsJ7 https://prnt.sc/ZktNW0JPqW1D

Best Regards,
8Theme’s Team

Hi @Bumaa,

https://prnt.sc/rWNo7OwOeiyX https://prnt.sc/kY52fr9mWG2u
Read more – https://developer.wordpress.org/themes/advanced-topics/child-themes/

Best Regards,
8Theme’s Team

Hello Ningen,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing following the recent update to your website.

To assist you effectively, could you kindly provide the URL of page from your screenshot, temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Ahmed,

We appreciate your prompt response.

Menu items can be changed via Header Builder – https://prnt.sc/foOazwHNWTnB

Best Regards,
8Theme’s Team

Hi @Bumaa,

You’re welcome!

Please find the information regarding the theme updates at the following link: https://xstore.8theme.com/update-history/

We strongly recommend updating the theme initially, followed by updates to the core plugin and other plugins.

Please be assured that we have not updated the theme on your site without your request.

If all modifications to the theme files were correctly implemented through the child theme on your end, you will not lose any changes after updating the parent theme.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read our documentation – https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

It is a sidebar. Please go to Theme Options > Blog > Blog layout > Show Sidebar Only On Blog Page > On, or Sidebar Position > Without.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

Thank you for reaching out to us with your concern.

We’ve checked and all content is visible on the frontend – https://prnt.sc/FPinSfOFvCWu and backend https://prnt.sc/TxdIXIF3c1Cm-

Best Regards,
8Theme’s Team

Dear Bagwani,

2) We recommend upgrading PHP to version 8.0 or 8.1, as the issue might be related to the current PHP version.

Best Regards,
8Theme’s Team

Hello Bagwani,

To achieve the desired result you need to edit the settings of the element, for example – https://prnt.sc/sQmW2NQ9y8W9

Best Regards,
8Theme’s Team

Hello EB Collection,

We appreciate your prompt response.

We would like to inform you that the functionality you referred to is not available by default in WooCommerce or our theme.
To proceed with this customization, you might need to use additional plugins (contact woocommerce to get suggestions https://wordpress.org/support/plugin/woocommerce/) or some custom coding depending on your specific requirements and current setup.
Should you require personalized customization services, we kindly invite you to submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel . This will enable you to engage directly with our team of technicians. Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hello Daniel Partadzhiev,

Thank you for reaching out to us.

We’ve changed the email for your account at your request.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Colors should be changed one by one in settings of elements and via Theme Options > Styling.

Do you use WPBakery or Elementor page editor?

Best Regards,
8Theme’s Team

Hello EB Collection,

Thank you for reaching out to us.

We have reviewed your website and did not observe any issues. Could you please inform us which browser you are using? Additionally, ensure that you are on the latest version of the browser.

Since the problem persists on your end, we kindly ask you to perform the following test:
disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issues.

Best Regards,
8Theme’s Team