Forum Replies Created

Viewing 30 posts - 6,361 through 6,390 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 09:47

    Hello Salman,

    We appreciate your prompt response.

    Please go to Theme Options > Header Builder > edit settings of Menu elements, and Main Header > Content Zoom.

    We’ve added menu for your Bottom header via HTML block and static block https://prnt.sc/qhbqfWAi5zjR https://prnt.sc/qH6iJbrbzami

    We’ve moved this custom CSS code from the Additional custom CSS area to custom CSS for mobile – https://prnt.sc/QyaNhReHlzue

    This article will help you rename tabs https://woocommerce.com/document/editing-product-data-tabs/

    https://prnt.sc/CWp-mpuBHawb + https://prnt.sc/LwbICDNaX-j9

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 09:30

    Hello Bagwani,

    You need to replace the Product grid element with the Archive product in XStore Builders > Archive Builder via Elementor.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 08:07

    Hello, tdsportsx,

    We appreciate your prompt response.

    We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

    To address the issue you are currently facing, you need to obtain FTP access details from your hosting provider. These details include the FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 08:05

    Hello Bagwani,

    Please provide FTP access also.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 08:03

    Hello Yao,

    We appreciate your prompt response.

    https://prnt.sc/2lB-hWRb1cIs https://prnt.sc/xB2bjN0urpTk – the problem is not visible to us. What browser do you use? Could you please test how it works from different devices?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 07:52

    Hello keengoo,

    Please check how it works now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 06:27

    Hello Bagwani,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 06:05

    Hello Ankit Khandelwal,

    Thank you for reaching out to us.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 05:46

    Hello Salman,

    We appreciate your prompt response.

    1/ We’ve changed the header at your request.

    2/ Please go to Appearance > Widgets > Footer Copyrights Right > edit content https://prnt.sc/n-ClQFwmLqiN

    3/ We’ve removed links from Prefooter area https://prnt.sc/-QJotVDVqfLB

    4/ On your screenshot it is an Instagram video on our demo.

    We’ve created a new static block on your site – Prefoter with categories > set it https://prnt.sc/og5vmXRcIpsB and here is the result – https://prnt.sc/3gONnlzl9KZ3
    To upload images for categories, please go to Dashboard > Products > Categories > edit category.

    5/ Edit Home page > and change background color like here – https://prnt.sc/9cevtoSTj3JS

    6/ We’ve added
    font-size: 13px;
    in custom CSS for page – https://prnt.sc/TGkFHF1WU0xN

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 05:18

    Hello Bagwani,

    Thank you for contacting us and for using XStore.

    1/ https://prnt.sc/jPHrTzjflw8C

    2/ https://prnt.sc/yrOBeF06WZWY

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 05:14

    Hello Yao,

    We hope this message finds you well. We have conducted a thorough review of your website and everything appears to be functioning correctly. To assist you further, could you kindly provide the URLs of the pages where you are experiencing issues? It is possible that the problem was related to a cache issue.

    Thank you for your cooperation. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 05:12

    Hello Adeeb Ahmed,

    Thank you for reaching out to us.

    We kindly request that you select a few categories, save the changes, and then review the frontend. Please inform us of the outcome.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 05:11

    Hello Carlyliczyk,

    Thank you for reaching out to us.

    Please check this screenshot – https://prnt.sc/CHipjsoACOXE

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 05:06

    Hello Alpha111,

    Thank you for getting in touch with us.

    Should you find the window height insufficient, you may consider reducing the spacing between the menu items or https://prnt.sc/P_IYM3FR__iQ

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2024 at 04:51

    Hello carlyliczyk,

    Thank you for reaching out to us with your query. Currently, displaying the scheduled sale end date below the product price is not a default feature.

    But the next countdown is available – https://prnt.sc/n9HRNdsPRrd0 ( https://prnt.sc/JgCBHsep4MnS + https://prnt.sc/QtxhHWOvrBpF )

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 20:34

    Hello Bagwani,

    Thank you for reaching out to us.

    We’ve added a slider on your Home page, please clear the cache and check now.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 20:26

    Hello Bagwani,

    You’re welcome!

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 17:35

    Hello Russell Rahman,

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 15:03

    Hello Bagwani,

    Thank you for reaching out to us.

    To assist you more effectively, could you please provide us with some images related to your request? This will help us better understand your needs.

    Also, please watch this video – https://youtu.be/5ZwO_Cwzy14?feature=shared

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 14:59

    Hello Bagwani,

    Thank you for reaching out to us.

    We do not see your images. It appears that there is an issue with our website, and our team is currently working to resolve it. In the meantime, could you please send us screenshots of the issue via a file-sharing service, such as WeTransfer (https://wetransfer.com)?
    https://prnt.sc/dwSxlw3owxzz

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 14:46

    Hello Yao,

    We appreciate your prompt response.

    We kindly ask you to review the attached screenshot that we have prepared for you https://prnt.sc/tkzkvU46Uhlo

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 14:44

    Hello Fernando,

    We appreciate your prompt response.

    We have reviewed the image available at https://prnt.sc/WsZMmR6GaGZK, however, we are unclear about the specific changes you are looking to implement. Could you please confirm if you are intending to increase the font size of the product titles on the Shop page?
    It can be done via Archive Product Builder – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ > https://prnt.sc/FKYpHwBGsMtD

    We look forward to your clarification to assist you further.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 14:36

    Hello MEXESS,

    Thank you for reaching out to us with your concern.

    We do not see your images. It appears that there is an issue with our website, and our team is currently working to resolve it. In the meantime, could you please send us screenshots of the issue via a file-sharing service, such as WeTransfer (https://wetransfer.com)?
    https://prnt.sc/dwSxlw3owxzz

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 14:19

    Hello Salman,

    We apologize for the inconvenience caused. It appears that there is an issue with our website, and our team is currently working to resolve it. In the meantime, could you please send us screenshots of the issue via a file-sharing service, such as WeTransfer (https://wetransfer.com)?
    https://prnt.sc/dwSxlw3owxzz

    Thank you for your cooperation and understanding.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 14:16

    Hello Bagwani,

    One more explanation, for example, you have a product without an accordion > go to edit product > edit description using Elementor > add accordion manually or import template we created “test description”, edit it as shown on the second product in video, and enter own unique content.

    We trust that the information provided will be of significant assistance to you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 14:13

    Hello Bagwani,

    In our previous correspondence, we provided an example that visually resembles an accordion, which we created for you twice https://prnt.sc/ty93a8goMUe5 . Unfortunately, it appears that both instances were deleted without a thorough review. We kindly ask you to revisit our previous messages to better understand the setup.

    We are prepared to create another example for your consideration. However, we are concerned about the possibility of it being deleted again. Please note that we are unable to continuously edit all products on your behalf. We appreciate your understanding and value our time.

    Additionally, we have recorded a video for you, which is accessible in the private content area. Please review it at your earliest convenience. If this solution does not meet your needs, we regret to inform you that there are no alternative options available.

    Products with accordion in the description are next – https://bagwani.co/product/shudh-cow-desi-ghee/ https://bagwani.co/product/cold-pressed-almond-oil/ (different content which you can edit). All other products don’t have accordions, for example, https://bagwani.co/product/shudh-buffalo-desi-ghee/, we’ve removed this content, because the last time you did not understand why 2 accordions were shown).

    Thank you for your attention to this matter.

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 13:43

    Hello Fernando,

    We hope this message finds you well. To assist us in understanding the issue you are experiencing, could you kindly record a video demonstrating the problem and the actions you have taken? Please upload the video to a file-sharing service and share the URL with us.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 13:35

    Hello, lyana,

    We hope this message finds you in good health and spirits. We would like to inform you that your inquiry has been forwarded to our technical specialist and will be addressed in due course. Currently, we are experiencing a high volume of inquiries, and it is likely that we will be able to address your concern after the weekend.

    We apologize for any inconvenience caused by this delay and sincerely appreciate your patience and understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 13:00

    Hello, MAHDAR,

    We hope this message finds you well. We would like to inquire if the issue you were experiencing has been resolved following the recent downgrade of the PHP version. Should you continue to encounter problems with the mobile panel, we kindly request that you provide a video demonstrating the issue, as we were unable to view the screenshot previously provided. We have checked the mobile panel on our end and it appears to be functioning correctly on your site.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2024 at 12:47

    Hello WebConcreet,

    We apologize for the delay in our response.

    The current behavior of the system is correct; however, you are welcome to submit a suggestion for its improvement through our task board at https://www.8theme.com/taskboard/. Should your suggestion receive significant support from other customers, our development team will consider it for potential inclusion in future updates.

    Best Regards,
    The 8Theme Team

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    Viewing 6,390 results - 6,361 through 6,390 (of 68,227 total)
Viewing 30 posts - 6,361 through 6,390 (of 68,227 total)
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