Forum Replies Created

Viewing 30 posts - 63,391 through 63,420 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 12:26

    Hello,

    It is no matter what username you use on TF and our site, because to give you access to plugins and support we check your purchase code only. Keep in mind that you can use 1 theme license for 1 end product only. Also you don’t need to create new account on our site for the new license, simply add new purchase code on your account page on our site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 12:11

    Please provide link to page with contact form and wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 12:05

    Hello,

    Try to add this code in Custom css for mobile:

    .header-logo img {
        max-width: 55%;
        margin-left: 18%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 10:10

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 10:05

    Hello,

    1. Please see screenshot http://prntscr.com/g6pow1
    2. Please read this article https://docs.woocommerce.com/document/fixing-blurry-product-images/
    Don’t forget Regenerate thumbnails after changes in WooCommerce-> Settings-> Product -> Display https://wordpress.org/plugins/regenerate-thumbnails/.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 09:59

    Hello,

    Try to disable 3-rd party plugins and then check.
    Also, provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 09:53

    Hello, @jon,

    Please add this code in Theme Options > Custom css:

    .top-bar #menu-top-language a {
        color: black !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 09:48

    Hello,

    Sorry for the delay. Do you use Contact Form 7 plugin? Go to Contact > Contact Forms > Mail > From.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 09:45

    Try to add this code in Theme Options > Custom css:

    .woocommerce-checkout .shop_table .shipping td {
        width: 70%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 08:38

    Hello,

    Have you checked if checkout button displays when Storefront theme (official WC theme) is enabled?
    Please provide FTP access in Private Content.
    Also, update WPBakery Visual Composer plugin https://www.8theme.com/download-plugins/page/2/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 08:27

    Hello,

    Please add this code in custom css:

    .product-navigation .next-product .hide-info {
        left: -100px;
    }
    .product-navigation .next-product .hide-info:after, .product-navigation .prev-product .hide-info:after, .product-navigation .next-product .hide-info:before, .product-navigation .prev-product .hide-info:before {
        left: 30%;
    }
    .product-navigation .prev-product .hide-info {
        left: -132px;
    }
    .product-navigation .prev-product .hide-info:before, .product-navigation .prev-product .hide-info:after {
        left: 50%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 08:19

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 08:16

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 08:15

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 08:15

    Hello,

    Please see screenshot http://prntscr.com/g6ogju

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 08:11

    Hello,

    We are glad that you sorted out.
    Feel free to ask if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 08:06

    Hello,

    Sorry for the delay.
    Please use this code:

    .header .tbs span {
        border: none !important;
    }
    .header .tbs span:before {
        background: transparent !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 08:00

    Hello,

    Thanks for being our customer.
    Yes, please wait for the theme update.
    I suppose that it will be released within 1 week.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 07:56

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 07:56

    Hello,

    Please don’t create duplicate requests.
    https://www.8theme.com/topic/how-to-auto-redirect-after-register/#post-169739

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 07:54

    Hello,

    Sorry for the delay.
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 07:48

    Hello,

    Sorry for the delay.
    Unfortunately, your question is unclear for me. Could you explain with more details and provide a screenshot for better understanding?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 07:44

    Hello,

    Sorry for the delay.
    You may use the 1 license for the 1 dev domain and 1 live domain. So you may use your purchase code on the development site. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2017 at 15:21

    Unfortunately, I can’t connect to your FTP, please check credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2017 at 15:19

    Please provide FTP access in Private Content.
    Also, contact your hosting provider support and ask them to increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M.

    and this is correct link to royal documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2017 at 14:34

    I’ve imported your settings, but upsell products work fine.
    So, try to disable 3-rd party plugins and then check.
    Does it work fine with the default Storefront theme?
    Do you have outdated files (WooCommerce > Status > Templates)?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2017 at 13:59

    Could you please export your Theme Options and send me link to this file?
    We don’t have such problem on our test site, so it would be better to check problem on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2017 at 13:55

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2017 at 13:18

    It was fixed http://prntscr.com/g4azrf Please check http://prntscr.com/g4azzx

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2017 at 12:39

    Hello,

    Please provide wp-admin and FTP access in Private Content.
    Also, confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Export Options).

    Regards

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    Viewing 63,420 results - 63,391 through 63,420 (of 68,227 total)
Viewing 30 posts - 63,391 through 63,420 (of 68,227 total)
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