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Problems after update's the whole webshop dont work ennymore

This topic has 10 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

Hans De ruiter

Participant

June 29, 2017 at 10:31

After updating the theme files, woocommerce still gives a notification that the template files are out of date. Because of the outdated templates mine chart isnt working fine. I have placed a backup back. Please help my out

Please, contact administrator
for this information.

#166643 Copied Theme version: newest WooCommerce version: 3.0.0

9 Answers

Rose Tyler

Support staff

June 29, 2017 at 14:56

Hello,

Compatibility with WC 3.0.9 and higher version will be added in a new theme update.
Please check theme changelog on Themeforest before woocommerce update.
You can find WC 3.0.8 – https://en-gb.wordpress.org/plugins/woocommerce/advanced/ – http://prntscr.com/fplpj2 and update this plugin and our theme.
Also, update all required plugins: https://www.8theme.com/download-plugins/.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).

Regards,
Rose Tyler.

#166689 Copied

Hans De ruiter

Participant

June 29, 2017 at 18:12

Dear 8theme, I’ve installed the latest update everywhere. When do you expect the new update. Because now I’m all missing orders. And can not change now, so many mistakes have been made by the theme of you that drop me customers from my site and the damage is now in a few 100 euros. And if this does not really matter, we could have a topic as a buyer here and would like to know how fast this can be solved. See print screen for all error messages I hope its fix soon

Sincerely,
https://prntscr.com/fpob9a

Ruiter

#166731 Copied Theme version: newest WooCommerce version: newest

Rose Tyler

Support staff

June 30, 2017 at 09:25

Hello,

We’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.

Regards,
Rose Tyler.

#166762 Copied

Hans De ruiter

Participant

June 30, 2017 at 09:35

Hello may be the fact that you went to my site 10 minutes ago, I was logged in with the information I sent you. Would you like to know if you have been.

#166763 Copied

Rose Tyler

Support staff

June 30, 2017 at 09:40

Hello,

Yes, I visited your site but didn’t make any changes.

Regards,
Rose Tyler.

#166765 Copied

Hans De ruiter

Participant

June 30, 2017 at 09:46

We are going to look back to restore the old backup so that it will work better.

#166767 Copied

Rose Tyler

Support staff

June 30, 2017 at 09:52

Hello,

I think that’s the right decision in this situation.

Regards,
Rose Tyler.

#166768 Copied

Hans De ruiter

Participant

August 3, 2017 at 15:19

Dear Rose Tyler,

I asked some time ago about the theme update and you indicated that you are busy working on it. But do not hear from you anymore and have suffered best damage due to your incorrect update. And I would have appreciated that you kept me and others informed. Is there any clarity if so, where do I find the download link? And how are we going to solve this?

Greetings

#169368 Copied

Rose Tyler

Support staff

August 4, 2017 at 07:42

Hello, @Hans De ruiter,

Sorry for the inconvenience. Unfortunately, this update takes more time as we expected. You will receive email notification about theme update when it will be available on ThemeForest.

Regards

#169396 Copied
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