Forum Replies Created

Viewing 30 posts - 63,331 through 63,360 (of 68,221 total)
1 2 3 … 2,111 2,112 2,113 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 10:22

    Please read our documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade

    I’ve checked your site and seen that current theme version is 3.0.2.1 (the latest) and WC 3.1.1 v, but you don’t have outdated files. Please delete “woocommerce” folder, which is located in wp-content/themes/royal/ and upload “woocommerce” folder from the latest theme archive (that you may download on Themeforest). Then you will have a notice about outdated files, but that won’t make an effect on work of your site, and will be fixed in new theme update.

    Regards

    #169980 Copied In reply to: Cannot update Royal Theme to the newest version
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 10:09

    Hello,

    You’re welcome!
    1. 

    .header-top .header-search .et-search-trigger .fa-search, .header-top .header-search span, .header-top .shopping-cart-widget .shop-text {
    color: white !important;
    font-weight: 400 !important;
}
.header-top .header-search .et-search-trigger .fa-search {
    font-size: 15px !important;
    margin-right: 5px;
}

    2. 

    .home .navbar {
    padding: 0;
}
.home .page-content {
    margin-top: 10px;
}

    3. 

    .product-navigation {
   display: none;
}

    4. 

    .single-product .product-information .cart button[type="submit"] {
    width: 100% !important;
    margin-top: 20px;
}

    5. 

    .products-grid .btn {
    color: red !important;
    background-color: black;
    border-color: black;
}

    Regards

    #169979 Copied In reply to: Running website question
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 09:54

    Hello,

    Please clear cache and then check. If it doesn’t help then provide me a screenshot for better understanding.

    Regards

    #169978 Copied In reply to: Webshop questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 09:50

    Hello,

    It is strange problem. Did you check this situation on real device? Very likely this problem appears only in emulator.

    Regards

    #169976 Copied In reply to: Problems at 768px of width
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 09:26

    To remove captcha, you can find needed code in framework/theme-functions.php file and to comment code http://prntscr.com/g87r1l (et_register_action function), http://prntscr.com/g87sca (et_send_msg_action function), http://prntscr.com/g87sl5 (et_register_form function).
    We recommend you to make changes in a child theme.

    Regards

    #169971 Copied In reply to: Remove captcha
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 09:21

    Hello,

    Please provide a screenshot for better understanding and make sure that you updated all required plugins after theme update https://www.8theme.com/download-plugins/

    Regards

    #169969 Copied In reply to: Banner with mask to large
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 09:16

    You’re welcome!

    Regards

    #169968 Copied In reply to: ABOUT Install Required Plugins
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 09:09

    You’re welcome!

    Regards

    #169967 Copied In reply to: Shop gallery overlapping video in full screen
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 09:04

    Hello,

    Seems this situation doesn’t relate to our theme and you will have the same situation with a default theme. We are able to help with issues related strictly to our theme.
    Feel free to ask if you need any help, we will be glad to help you with any question that relates to our theme.

    Regards

    #169966 Copied In reply to: Link website link to facebook
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:54

    Hello,

    Please try this code:

    .page-wrapper {
    background: transparent;
}

    Regards

    #169965 Copied In reply to: Transparent page background
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:52

    Hello,

    You may change permissions to 777 for “tmp” folder in the directory /woopress/framework/inc/really-simple-captcha to correct work of this element.

    Regards

    #169964 Copied In reply to: Remove captcha
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:45

    Hello,

    Please make sure that you use the latest version of Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/page/2/
    Try to disable 3-rd party plugins and then check the issue.

    Regards

    #169963 Copied In reply to: Variation Images not Changing after Updating to Latest Woocommerce and Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:43

    Hello,

    Try to use such screenshot maker as Lightshot.

    Regards

    #169962 Copied In reply to: PREVIOUS and NEXT PRODUCTS
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:42

    Hello,

    Unfortunately, I can’t say exactly date, because our developers are still working on the update.

    Regards

    #169961 Copied In reply to: LOGIN FORM ISSUE – no error message
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:38

    You’re welcome!

    Regards

    #169959 Copied In reply to: Problems with colors and height of the menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:33

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/royal/#!/9_footer
    and
    https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up)

    Regards

    #169958 Copied In reply to: Footer Style is not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:30

    Hello,

    Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Regards

    #169957 Copied In reply to: Make "Company customers" like "Company partners"
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:29

    Hello,

    You may use this code in Theme Options > Custom css:

    .post-grid .content-article.entry-content {
    color: #333;
    font-family: Assistant;
    font-size: 16px;
    line-height: 20px;
}

    Regards

    #169956 Copied In reply to: Font changed in blog category view
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:24

    Hello,

    Please add this code in Theme Options > Custom css:

    .header-wrapper .menu > li > a{
   font-family: "Helvetica Neue",Helvetica,Arial,sans-serif !important;
}

    Regards

    #169955 Copied In reply to: Fonts Not Same in Internet Explorer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:17

    Hello,

    Sorry for the delay.
    Did you try to disable 3-rd party plugins?

    Regards

    #169954 Copied In reply to: Cant publish posts – error ace/ace undefined
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:16

    Hello,

    Please try this way:
    1. Find block of code

    // **********************************************************************// 
// ! Registration Form
//
 **********************************************************************//

    in file framework/theme-functions.php
    2. Add window.location.href=''; after red line https://prnt.sc/g873fu
    We recommend you to make changes in a child theme.

    Regards

    #169953 Copied In reply to: How to Auto-Redirect After Register?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:08

    Hello,

    Theme update is ready and we are waiting for approvement. We hope that it will be available soon.

    Regards

    #169952 Copied In reply to: Site not working anymore
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 08:04

    Hello,

    1. Please check settings of Home Page Layout http://prntscr.com/g86zeu
    2. You can download revslider templates here https://revolution.themepunch.com/free-slider-exchange/
    3. Please use this code in Theme Options > Custom css:

    .header-top {
    background-color: red !important;
}

    4. 

    .fixed-header .menu-main-container {
    display: inline-block;
}

    Regards

    #169951 Copied In reply to: Running website question
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2017 at 16:16

    You’re welcome!

    Regards

    #169903 Copied In reply to: Visual composer latest version
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2017 at 13:33

    Hello,

    Please also update required plugins https://www.8theme.com/download-plugins/page/2/, disable 3-rd party plugins and then check.

    Regards

    #169892 Copied In reply to: Running website question
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2017 at 12:59

    Hello,

    We are glad that your problem was solved.

    Regards

    #169889 Copied In reply to: After update the banners and post sliders don´t work properly
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2017 at 12:53

    Hello,

    What version of IE browser do you use for testing?

    Regards

    #169888 Copied In reply to: Fonts Not Same in Internet Explorer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2017 at 12:50

    Please contact your hosting provider support and ask them to increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M.

    Regards

    #169887 Copied In reply to: Cannot update Royal Theme to the newest version
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2017 at 12:41

    Hello,

    I’ve sent your request to our developers. It will be fixed in next theme update.

    Regards

    #169885 Copied In reply to: GUEST CHECKOUT ISSUE ON CHECKOUT PAGE
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2017 at 12:07

    Code from “Custom CSS for mobile” area works only for mobile and can’t make an effect on desktop view of elements.

    Regards

    #169882 Copied In reply to: Webshop questions
  • 1 2 3 … 2,111 2,112 2,113 … 2,273 2,274 2,275
    Viewing 63,360 results - 63,331 through 63,360 (of 68,221 total)
Viewing 30 posts - 63,331 through 63,360 (of 68,221 total)
1 2 3 … 2,111 2,112 2,113 … 2,273 2,274 2,275

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