Forum Replies Created

Viewing 30 posts - 63,241 through 63,270 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 15:13

    You’re welcome!
    Feel free to ask if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 15:12

    Feel free to ask if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 14:54

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 14:35

    Sorry, but I don’t see cart problem. Please explain how can I recreate the problem https://gyazo.com/874c259fb0bf75933e20460e558138a7.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 14:24

    Hello,

    Please update your theme to 3.6.2 v that compatible with WC 3.0.1.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 14:10

    Hello,

    Please clear cache and then check. If it doesn’t help, please provide a screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 13:54

    Please also heck these abilities availability from your hosting:
    1. http/https outgoing connects
    2. 136.243.62.35 availability from your source ip address

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 13:53

    I will try to update the theme for you. Please provide FTP access in Private Content.
    Also, confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Options > Export Options).
    Note that was big woocommerce update, so many elements in the plugin and our theme functionality were changed. So you may need to edit your changes in the child theme that relate to woocommerce functionality to proper work with new versions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 13:30

    Hello,

    Do you face such problems with Storefront theme (official WC theme)?
    Please describe your problems with more details, maybe provide screenshots for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 13:28

    I’ve changed code in Custom css. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 13:20

    Hello,

    Please read more here how to edit tabs:
    http://docs.woothemes.com/document/editing-product-data-tabs/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 13:18

    Fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 13:08

    Oh I see, I can send this request to our developers. Seems this error does not make an effect on work of site, I’ve tried to edit and publish a post. Please ignore this console message, until problem will be fixed in one of the next updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 12:14

    Hello, @Hans De ruiter,

    The new theme version is available on ThemeForest.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 12:07

    I’ve added custom class and custom css code http://prntscr.com/g954j7
    https://prnt.sc/g952jz
    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 10:43

    Please provide your purchase code and wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 09:41

    Hello,

    Please check this problem Storefront theme (official WC theme).
    Try to disable 3-rd party plugins and then check.
    Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 09:32

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 09:31

    Hello,

    I’ve selected left sidebar position and added search widget http://prntscr.com/g938dw
    Please check single product page now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 09:26

    Hello,

    I’ve checked your test site with Twenty Twelve theme and in browser console persist the same problem, so the problem does not relate to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 09:14
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 09:12

    Please use Theme Options > Custom css or style.css of the child theme to prevent losing code after theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 09:10

    Hello,

    Please provide screenshot of the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 09:02

    Hello,

    It was the problem with your permalinks settings, and the same problem was with default theme https://prnt.sc/g92rkb, it means that the problem wasn’t related to our theme. I’ve changed permalinks settings and disable WPML. Please check your site now.
    And if you face problems please write me one by one to prevent misunderstanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 08:33

    Hello,

    You can contact WPKraken team to get help with additional development.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 08:29

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 08:27

    Hello,

    Try to disable 3-rd party plugins and then check checkout page.
    Please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 08:15

    Hello,

    Yes, we know about such problem. Our developers are working on next theme update and outdated files will be fixed. Sorry for the inconvenience.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 08:13

    Hello,

    We are glad that you sorted out.
    Feel free to ask if you need any help.
    Also, this Grid Builder tutorial may be useful for you
    https://prnt.sc/fkemjh https://vc.wpbakery.com/video-academy/grid-builder/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2017 at 08:04

    You’re welcome!
    Feel free to ask if you need any help.

    Regards

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    Viewing 63,270 results - 63,241 through 63,270 (of 68,221 total)
Viewing 30 posts - 63,241 through 63,270 (of 68,221 total)
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