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Viewing 30 posts - 63,061 through 63,090 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 16:29

    The wp-admin credentials are incorrect. Please check them.
    Did you face the problem when Storefront theme is activated?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 16:26

    Hello,

    You’re welcome!
    Feel free to ask if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 16:18

    Hello,

    Please see screenshot http://prntscr.com/gc4cir

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 16:14

    Do you mean Promo Popup?
    You may use custom css code to add a background or change any style of elements (Theme Options > Custom css). I need to inspect code of your site to give you correct custom css.
    https://developers.google.com/web/tools/chrome-devtools/inspect-styles/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 16:01

    Hello,

    That means that our new theme version will be later available for downloading, do not worry about that.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 15:52

    Hello,

    Is your problem solved? http://prntscr.com/gc40c9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 15:28

    Please provide wp-admin access in Private Content and give me link to page with this content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 15:23

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 15:09

    Hello,

    You can install version or needed page manually using xml files import https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
    or we may create needed pages for you.
    Please try this solution and then describe what exactly you can’t import.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 15:03

    Hello,

    Could you please provide a screenshot of page where you want to change this text?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 14:19

    You’re welcome!
    Feel free to ask if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 14:18

    Hello,

    I can’t recreate the problem of images on my test site with the latest theme version, so very likely theme update will solve your problem.
    I’ve created test contact page with a map. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 13:57

    Hello,

    Could you please provide a screenshot?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 13:54

    Do you use new version of Safari? Even in Safari browser, I do not see the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 13:37

    Hello,

    1. We use default WP functions for blog images, so you can change images size in Settings > Media or use this code in Theme Options > Custom css to disable the mask:

    .blog .wp-picture .zoom >i {
        background: transparent;
    }

    2.

    .blog .wp-picture .btn_group a:first-child {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 13:26

    Hello,

    You need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product”).
    For facebook link you need change the following code, for example,
    <a href="http://www.facebook.com/sharer.php?u='.$permalink.'" class="'.$tooltip_class.'" title="'.__('Facebook', ET_DOMAIN).'" target="_blank">
    with your link
    <a href="here is your link" class="'.$tooltip_class.'" title="'.__('Facebook', ET_DOMAIN).'" target="_blank">
    Also we recommended to make all changes in the Child Theme.
    https://www.8theme.com/demo/docs/royal/index.html#!/2_child_theme
    https://codex.wordpress.org/Child_Themes

    Comments are related to WordPress default settings and they can be disabled in WP Dashboard > Settings > Discussion and for each post in Posts > Edit needed post > disable “Allow comments” http://prntscr.com/bpei3p (to display the mentioned field check settings in Screen Options as shown on the screenshot http://prntscr.com/bpehvg )

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 13:14

    Hello,

    I’ve checked your site http://prntscr.com/gc1ppz
    Please help me to recreate the issue. What browser do you use for testing?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 12:06

    Hello,

    Please try to select Menu design > Mega menu open by click and add this code in Theme Options > Custom css:

    .mobile-nav li.open-by-click.over > .open-child {
        width: auto; 
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 11:00

    Hello,

    You have 3 reviews without a rating http://prntscr.com/gc01hz.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 10:47

    Hello,

    I have sent this topic to our developer, unfortunately, he is on vacation, and we may return to your query only in a week. Please wait, sorry for the inconvenience.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 10:38

    Hello,

    5. Unfortunately, I can’t see this button in browser so can’t inspect the code and provide custom css to disable the button.
    6.
    Simply open function.php file of your child theme and add this code:
    http://prntscr.com/gbznti

    add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 98 );
    
    function woo_remove_product_tabs( $tabs ) {
    
        unset( $tabs['additional_information'] );  	// Remove the additional information tab
    
        return $tabs;
    
    }

    8. You may simply add size guide image in product Description or link to size guide image or to page with needed information.

    You may check our demo of Classico and other themes to find some new idea for your site https://themeforest.net/user/8theme/portfolio

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 10:21

    Hello,

    Please check theme version in style.css file of an archive that you downloaded from ThemeForest. If in this style.css file you will find the latest theme version, that means there was some mistake in your update process.
    I would recommend you restore the site from backup and repeat update process via ftp
    https://www.8theme.com/demo/docs/idstore/#!/upgrade
    Don’t forget to create backup of your files and database before starting update process and export Theme Options in file http://prntscr.com/gbziy3
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 09:57

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 09:57

    Hello,

    Please make sure that you use the latest versions of required plugins https://www.8theme.com/download-plugins/.
    Then please check this problem with Storefront theme (official WC theme) to be sure that problem relates to our theme or to default WordPress functionality.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 09:36

    Hello,

    I’ve sent a letter to email you used for registration on our site. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 09:26

    Hello,

    We do not have such problem on our test site. Did you make any changes in template files?
    Please provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 08:54

    Hello, @yea73920,

    https://www.8theme.com/faq/ (Included plugins) and https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 08:50

    Please try to add this code in custom css:

    .checkout .create-account input[type="checkbox"] {
        margin-top: 5px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 08:44

    Hello,

    In this case, you need contact the plugin authors regarding this issue.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 08:36

    Hello, @yea73920,

    I’ve sent purchase code to your registration email. Please try to use this one to activate the theme.

    Regards

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    Viewing 63,090 results - 63,061 through 63,090 (of 68,221 total)
Viewing 30 posts - 63,061 through 63,090 (of 68,221 total)
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