Hello,

Thank you for reaching out to us.

1/ Kindly try disabling the sticky header and check if the issue persists. Alternatively, you may use the following custom CSS code:

.menu-static-block.nav-sublist-dropdown {
    max-height: 400px; /* Adjust height as needed */
    overflow-y: auto;
}

2/ Theme Options > Speed optimization > Ajax menu dropdown > off.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

https://prnt.sc/PoZraSk7fAp9 > https://prnt.sc/DiqixA8hEUg2

Best regards,
8Theme’s Team

Hello, Tavi,

We appreciate your prompt response.

1/ The translations from the Loco Translate plugin should now be functioning correctly. Kindly test and confirm.

The Cart and Checkout pages can be edited using Elementor. Please refer to the following link for guidance: https://prnt.sc/6SzzZyNRCmbN

3/ Edit attribute > Type – https://prnt.sc/JoUbqt1ZfJU3

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello Carina,

Thank you for reaching out to us.

In WooCommerce, the Shop page serves as the main product listing page, and only one page can be assigned as the default Shop page in the settings (go to Pages > create Shop page, then go to Woocommerce > Settings that select this page there instead of your current selection). However, you can achieve the desired setup by creating separate category pages for Men’s Shoes and Women’s Shoes.

To do this, please follow these steps:

1. Create Category Pages:
– Go to Products > Categories in your WordPress dashboard.
– Ensure that you have categories for Men’s Shoes and Women’s Shoes created.

2. Create Custom Pages for Each Category (content will be your custom there) or simply use default pages of created categories.

3. Add These Pages to Your Menu:
– Navigate to Appearance > Menus
– Enable Product Categories for Menus – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-enable-product-categories-for-menus/
– Add the newly created pages or mentioned product categories to your website’s navigation menu for easy access.

We hope this helps! Please let us know if you need further assistance.

Best regards,
8Theme Team

Hello, Amjad Farooq,

1/ Appearance > Widgets > edit titles of widgets.

2/ Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and then Sync translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

3, 4/ Edit Cart and Checkout pages using Elementor > edit settings there – https://prnt.sc/m-ZqSWm8_qDY

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

In WooCommerce > Settings > Products > Shop Page, the selected page will by default display all products.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2. Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

From your screenshot, it is evident that the shortcode is not working. The most likely reason for this issue is that the corresponding plugin has not been activated. Please ensure that the MultiVendorX plugin is activated.

Best regards,
8Theme Team

Hello, WebTech Global,

We appreciate your prompt response.

1/ Please downgrade the PHP version from 8.3.6 to 8.1 or 8.2. Not all plugins are compatible with your current version.

2/ Loco Translate > Plugins > XStore Core > find and edit the desired text.

There is an error https://prnt.sc/CMfyQS9fCrBT “Error: 413 Request Entity Too Large. Check console output for debugging information” Please read this article https://localise.biz/wordpress/plugin/faqs/postdata-limit to fix it.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

To make the category description visible on the product archive page, we’ve used this element https://prnt.sc/1epWDDKdBOP0 for the Archive products template using Elementor.
https://prnt.sc/kohgVSq9pQqE > https://prnt.sc/bZPm5pKpeMmn

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

It appears that the box-shadow setting has been enabled in the Elementor plugin, which has caused the issue in question. Please refer to the following screenshots for reference: https://prnt.sc/pa89htFpguqo https://prnt.sc/fpJPEIAHWUij

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

https://prnt.sc/J4X4c-facDoK
We have applied the necessary patches for you. Kindly clear your cache and check the result at your convenience.

Best regards,
8Theme’s Team

Hello, Kingsley,

1/ As we can see you need to update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ After that, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

3/ Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.
We would recommend you contact support of the mentioned plugin.

Best regards,
8Theme’s Team