If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
March 6, 2025 at 17:38
Hello Carina,
Thank you for reaching out to us.
In WooCommerce, the Shop page serves as the main product listing page, and only one page can be assigned as the default Shop page in the settings (go to Pages > create Shop page, then go to Woocommerce > Settings that select this page there instead of your current selection). However, you can achieve the desired setup by creating separate category pages for Men’s Shoes and Women’s Shoes.
To do this, please follow these steps:
1. Create Category Pages:
– Go to Products > Categories in your WordPress dashboard.
– Ensure that you have categories for Men’s Shoes and Women’s Shoes created.
2. Create Custom Pages for Each Category (content will be your custom there) or simply use default pages of created categories.
2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue with the Mobile panel.
We understand your concern regarding the loading speed of your website. Several factors can affect performance, even if you are not using additional plugins. We recommend checking the following:
– Hosting Performance: Ensure that your hosting provider meets the necessary requirements for optimal theme and Elementor performance.
– Server Response Time: A slow server response can significantly impact loading speed. You may want to check with your hosting provider.
– Image Optimization: Large or unoptimized images can slow down your website. Consider compressing images for better performance.
– Caching & CDN: While you mentioned the issue occurs when the site is not cached, implementing a Content Delivery Network (CDN) can help improve loading times for first-time visitors.
– Elementor Settings: Ensure that all settings are optimized for performance. Disabling unnecessary features may help.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
March 6, 2025 at 16:31
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
March 6, 2025 at 15:27
Hello,
In WooCommerce > Settings > Products > Shop Page, the selected page will by default display all products.
Could you please provide a link to the page where the issue is visible? At the moment, we are unable to determine exactly where you are encountering the problem.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
March 6, 2025 at 15:17
Hello,
Thank you for reaching out to us.
1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
2. Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
March 6, 2025 at 15:06
Hello,
We are pleased to hear that you have successfully resolved the issue on your own.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
March 6, 2025 at 14:28
Hello,
Thank you for reaching out to us.
From your screenshot, it is evident that the shortcode is not working. The most likely reason for this issue is that the corresponding plugin has not been activated. Please ensure that the MultiVendorX plugin is activated.
You may try using custom CSS code to achieve the desired result. For example, you can find a suitable code online that meets your requirements and then add it to the element’s settings.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
March 6, 2025 at 13:16
Hello, WebTech Global,
Thank you for contacting us and for using XStore.
Your site is under maintenance mode, so we can’t check it.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 6, 2025 at 13:14
Hello,
It appears that the box-shadow setting has been enabled in the Elementor plugin, which has caused the issue in question. Please refer to the following screenshots for reference: https://prnt.sc/pa89htFpguqohttps://prnt.sc/fpJPEIAHWUij
Best regards,
8Theme’s Team
Rose Tyler
Support staff
March 6, 2025 at 13:07
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 6, 2025 at 11:56
Hello,
Thank you for reaching out to us.
https://prnt.sc/J4X4c-facDoK
We have applied the necessary patches for you. Kindly clear your cache and check the result at your convenience.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
March 6, 2025 at 11:54
Hello Youcef,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
2/ After that, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
3/ Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.
We would recommend you contact support of the mentioned plugin.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
March 6, 2025 at 11:43
Hello,
We’ve regenerated .pot files.
We would like to inform you that the .POT files have been regenerated. Kindly review and translate the necessary strings in the following locations:
– Loco Translate > Plugins > XStore Core
– Loco Translate > Themes > XStore
Best regards,
8Theme’s Team
Rose Tyler
Support staff
March 6, 2025 at 10:50
Hello,
Thank you for reaching out to us.
It appears that the issue may be related to caching or a conflict with a plugin or theme settings. We recommend the following steps to troubleshoot the issue:
1. Clear Cache: If you are using a caching plugin or server-side caching, please try clearing the cache and check if the issue persists.
2. Disable Plugins: Temporarily disable all third-party plugins except WooCommerce and check if the sorting works correctly. If it does, re-enable the plugins one by one to identify the conflicting one.
3. Theme Settings: Ensure that there are no custom sorting settings applied in your theme that may override the default WooCommerce sorting.
4. Check User Roles: Sometimes, different sorting rules may apply to logged-in users based on their roles. Please verify if any custom code or plugin is affecting this behavior.
5. Test with Default Theme: Switch to a default WordPress theme (such as Storefront) and check if the issue persists. If it works correctly, the issue may be related to your current theme.
If the issue continues after these steps, please provide us with temporary wp-admin access.
