Hello Qadri Tech Services,

Thank you for reaching out to us with your query.

If you referring to Product categories in the shop page sidebar, make sure that you are using not Product Categories widget (because this is a list, not a filter), but the Filter Products by Categories widget (Appearance> Widgets > Shop sidebar content).

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

To assist you more effectively, could you please provide the URL of the page related to your screenshot? Additionally, we would appreciate temporary admin access to your WordPress site.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Sam,

For further assistance, we kindly ask you to provide us with correct temporary wp-admin access. This will enable us to offer more personalized support.

Best Regards,
8Theme’s Team

Hello jhawker81,

You’re welcome!

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/frequently-bought-together-for-woocommerce-3/#post-402899

Hello Bagwani,

Thank you for contacting us and for using XStore.

Every element has its own settings, for example, the Logo – https://prnt.sc/zrN83ZlA93Vt or https://prnt.sc/NolR82NG5m6D

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Markzz,

We appreciate your prompt response.

– Please go to Loco Translate > Plugins > XStore Core > edit translation;
– Apperance > Widgets > edit titles of widgets https://prnt.sc/KTeh0LoDGwVr ;
– XStore Builders > Header Builder via Elementor > edit template > element settings – https://prnt.sc/iwRaL0md6PV6 ;

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have updated the WooCommerce plugin settings on your website. You can review the changes at the following link: https://prnt.sc/OkHvfiKKC04O. Additionally, adjustments have been made in the Theme Options under WooCommerce > Cart/Checkout Layout.

We kindly ask you to inspect the modifications and make any necessary adjustments to the Cart/Checkout Layout as per your requirements.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello jhawker81,

Thank you for reaching out to us with your query.

Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your queries.

We recommend that you refer to the following article for detailed guidance on using the XStore Products Archive Builder with Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. Please navigate to XStore Builders, select Archive Builder, and then edit the settings of the elements as described.

For further assistance, we kindly ask you to provide us with access to your wp-admin. This will enable us to offer more personalized support.

Best Regards,
8Theme’s Team

Hello Donny,

We appreciate your prompt response.

1/ We can’t install the Core plugin via Dashboard on your site.
503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.

2/ We can’t connect FTP:

Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Ahmed Asaad,

Thank you for reaching out to us with your queries.

Please provide URLs of both pages and temporary wp-admin access.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello Donny,

Thank you for reaching out to us.

The core plugin can be installed manually using achieve from this page https://www.8theme.com/downloads/

Or provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

1/ We are pleased to inform you that the issue with the Sales Booster has been successfully resolved. To ensure that the functionality is restored on your end, we kindly ask you to clear both your browser and plugin cache.

2/ About the second problem, please read this article https://elementor.com/help/when-i-try-to-edit-with-elementor-i-get-an-internal-server-error/ and contact support of Elementor plugin to get further assistance https://wordpress.org/support/plugin/elementor/

Best Regards,
The 8Theme Team