Hello Konak75,

Thank you for reaching out to us.

Please go to XStore Builders > Header builder via Elementor > Logo element widget > re-select logo image.

If this doesn’t help, please contact the Elementor Pro plugin that is mentioned in your screenshot.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Chandru,

We’ve edited your topics and moved URLs to Private Content.

Warm Regards,
The 8Theme Team

Hello Giorgi,

Thank you for reaching out to us.

Please read this article – https://woocommerce.com/document/email-faq/

Check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello Mohammed Abrar,

Thank you for reaching out to us with your concern.

Private Content

Best Regards,
8Theme’s Team

Hello MarkChatters,

We hope this message finds you well. We kindly request that you review the following article concerning the settings for product images on our site: [Product Images Settings Guide](https://www.8theme.com/documentation/xstore/woocommerce/product-images/).

Please note that these settings are global and will impact images across the homepage and shop. It is mandatory to regenerate the images after any modifications to these settings.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hi @Bumaa,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Jari de Boer,

Thank you for reaching out to us.

Could you provide FTP access also?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello Fernando,

Thank you for reaching out to us with your concern.

We would recommend you disable Catalog mode in Theme Options > Shop > Catalog mode.

Best Regards,
8Theme’s Team

Hello Festigift,

We would like to inform you that the issue you are experiencing requires direct assistance from the plugin’s support team.
Our support scope is limited to our themes, and we are unable to provide support for third-party plugins.
We kindly ask for your understanding and recommend that you reach out to the plugin’s support team for the necessary resolution.

In simple words: to solve the error contact support of the plugin.

Best Regards,
8Theme’s Team

Hello Festigift,

“i want to use that plugin, it is necessary part of my website.” – We would like to inform you that the issue you are experiencing requires direct assistance from the plugin’s support team. Our support scope is limited to our themes, and we are unable to provide support for third-party plugins.
We kindly ask for your understanding and recommend that you reach out to the plugin’s support team for the necessary resolution.

Best Regards,
8Theme’s Team

Hello Jari de Boer,

Thank you for reaching out to us with your concerns.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

“Product Added Notification” can be changed via Theme Options > WooCommerce > Shop > Shop Page Layout.

Please rename https://prnt.sc/DNB_DVOUvOCI to xstore-nl_NL.po and https://prnt.sc/q2sOtfXgQKRq to xstore-core-nl_NL.po

Best Regards,
8Theme’s Team

Hello Festigift,

What about https://prnt.sc/MDBSr-egpikl ?

Have you contacted your hosting provider about 500 Internal server error?

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

1. Slide settings > edit these options – https://prnt.sc/e1axvXlhYycm https://prnt.sc/8tPKm3TB538k https://prnt.sc/ttyGfVN8pm45
It is important to note that the optimal combination of settings largely depends on the image you upload and the desired outcome you wish to achieve. Therefore, we kindly ask you to conduct a test as previously indicated.

2. XStore Builders > Single Product Builder via Elementor > edit template which is set for all products > https://prnt.sc/wKhvK2mZh7dV

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

We hope this message finds you well. Could you please confirm if you were able to locate the Breadcrumbs element using the Elementor page editor? For us to assist you more effectively, could you kindly provide a more detailed description of your request?

Best Regards,
8Theme’s Team