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Viewing 30 posts - 62,551 through 62,580 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2017 at 08:05

    Hello,

    You may deactivate theme on your old site http://prntscr.com/gk3liz and then activate on new one.
    Note that you may use the 1 license for the 1 dev domain and 1 live domain. So you may use your purchase code on the development site. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2017 at 08:04

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2017 at 08:03

    Hello,

    You’re welcome! Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2017 at 07:56

    Hello,

    To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins).
    To update premium plugins, for example, Visual Composer, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2017 at 07:53

    Hello,

    I do not see theme transition files (checked via Loco Translate plugin http://prntscr.com/gk3jhv and via FTP in wp-content/languages/themes folder).
    Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2017 at 07:45

    Hello,

    I do not see the problem http://prntscr.com/gk3gn8
    What mobile and browser do you use for testing?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2017 at 07:38

    Hello,

    Please clear cache and then check http://prntscr.com/gk3ex5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2017 at 07:34

    Hello, @adam000,

    except this strange little dark-blue strip on top of the menu https://imgur.com/a/0y4Pg, it’s appearing on desktop and mobile resolutions

    Please add this code in Theme Options > Styling > Custom css:

    .fixed-header {
        border-top: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2017 at 07:29

    Hello,

    As I see, you display products from category on the page http://prntscr.com/gk3b0c, but you already have category pages http://prntscr.com/gk3bt3 > http://prntscr.com/gk3bw9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 16:08

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 15:18

    Please change previous code to:

    @media only screen and (max-width: 1290px) and (min-width: 992px){ 
    .item-design-mega-menu .nav-sublist-dropdown > .container > ul {
        padding-top: 1em;
    }
    .item-design-mega-menu .nav-sublist-dropdown .item-level-1.menu-item-has-children {
        margin-bottom: 1.8em;
    }
    .item-design-mega-menu .nav-sublist-dropdown .nav-sublist a {
        font-size: 0.8rem;
        padding: 0em 1.5em;
    }
    .item-design-mega-menu .nav-sublist-dropdown .item-level-1 > a {
        font-size: 0.9rem;
        padding: 0.5em 1.5em;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 14:42

    Hello, @Dejana Giatras,

    Please create a separate topic for your problem http://prntscr.com/gjt0pw with your wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 14:18

    Hello,

    Please provide me a screenshot and wp-admin access, because I do not see the problem http://prntscr.com/gjsnu9.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 14:14

    Hello,

    Please don’t create duplicate requests and try solutions from this topic https://www.8theme.com/topic/only-one-image-in-product-view/#post-171985.

    I would like to have blue menu with white font when I’m scrolling down

    – set needed settings http://prntscr.com/gjsdsh

    earlier all of the pages and social icons were in one column, one under another one

    – please check custom code that I provided in the previous topic and add this code in Custom css for mobile:

    .footer-landing-watch a {
        display: block;
        text-align: center;
        margin-right: 0 !important;
    }
    

    so I can’t update the theme after we make some changes in it?

    – if you want to make any changes in template files it is recommended to make such changes via child theme to prevent losing your customizations after the next theme update, but if you simply changed Theme Options, it enough to make export of Theme Options before update and import after the update, or sometimes, not always, you need to re-add widgets (Appearance > Widgets) after theme update.

    Don’t forget to create backup of your files and database before starting update process!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 13:45

    You need to check content of your pages and replace elements which have this message http://prntscr.com/gjs6bq

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 13:41

    Could you please also provide wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 13:33

    Hello,

    Please provide screenshot for better understanding your problem and provide link to your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 13:30

    In this case, you need to edit etheme_wishlist_widget function (framework/woo.php file) and change http://prntscr.com/gjrrq0 to http://prntscr.com/gjrs23

    <?php if ($wl_count > 0) : ?>
     <span class="wishlist-count"><?php echo (int) $wl_count; ?></span>
    <?php endif; ?>

    also add this code in custom css:

    .shopping-container .shopping-cart-widget .badge-number.number-value-0 {
         display: none; 
    }
    

    It’s recommended to make such changes via child theme to prevent losing your customizations after the next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 12:42

    Hello,

    Is your problem solved http://prntscr.com/gjrawd ?
    To hide number you may add this code in Custom css:

    .fixed-header .navbar-header .et-wishlist-widget .wishlist-count, .header-wrapper .et-wishlist-widget .wishlist-count {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 12:37

    Hello,

    Please change previous code to:

    .page-wrapper .header-simple .menu-wrapper .menu > li > a { 
        padding: 2em 0.77em; 
    }
    .fixed-header.header-color-dark .menu li a {
        padding: 0.77em 0.7em;
    }
    .fixed-header > .container {
        padding-top: 0px;
        padding-bottom: 0px;
    }
    .fixed-header .navbar-header {
        display: none;
    }

    The header with (hamburger) navigation is too large now on mobile when the page loads, but looks fine when one scrolls down. (See attached screenshots)

    – Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 12:18

    Thank you for the notice.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 12:13

    Hello,

    Please try to upload Thumbnail image for categories (Products > Categories > Edit category).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 12:06

    Please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 12:02

    Hello, @shafiqkhan,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 12:01

    You’re welcome! 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 10:54

    Please add this code in Custom css as a temporary solution, this problem will be fixed in one of next theme updates:

    .posts-slider .featured-video iframe {
        height: 180px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 10:31

    Hello, @shafiqkhan,

    You may add this code in Theme Options > Custom css > Custom css for mobile:

    .product-content-image .label-product {
        display: block;
    }

    http://prntscr.com/gjprnp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 10:28

    Hello,

    You may set these settings http://prntscr.com/gjppxc and add in product description http://prntscr.com/gjpq7x element with appropriate settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 10:22

    Hello,

    my top menu when I’m scrolling down it’s now white, with just little blue strip on top

    – is this problem solved? http://prntscr.com/gjpkqx You may change logo for this page http://prntscr.com/gjpl6b

    footer’s “FAQ”, “About US”…. pages are now overlap each other

    – please provide a screenshot for better understanding

    and on mobile resolution the social icons on footer are not in the middle of the website, they are on the right now

    – You may add this code in Custom css for mobile:

    .social-landing-watch .et-follow-buttons{
        text-align: center;
    }
    .social-landing-watch .et-follow-buttons a:last-child {
        margin-right: 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2017 at 10:11

    Hello,

    Please update Ultimate Addons for Visual Composer to 3.16.16 version and try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins).

    Regards

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    Viewing 62,580 results - 62,551 through 62,580 (of 68,221 total)
Viewing 30 posts - 62,551 through 62,580 (of 68,221 total)
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