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Viewing 30 posts - 61,921 through 61,950 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2017 at 08:06

    Hello,

    Please check now http://prntscr.com/gt1ix6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2017 at 08:02

    This depends on http://prntscr.com/gt1ge0 – option, and I do not recommend to use custom css to change it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 16:01

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 16:00

    Please see screenshots http://prntscr.com/gss24a and http://prntscr.com/gss2ay

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 15:50

    Hello,

    You may use this code in Theme Options > Styling > Custom css:

    .header-logo img {
        max-width: 360px;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 15:32

    Very likely the problem relates to compatibility our theme with some 3-rd party plugin that you use on site.
    Sorry, but we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 15:25

    2. Please check screenshot https://prnt.sc/gsqity and make sure that you added the code correctly, for example, https://prnt.sc/gsql07.
    3. We do not have such event in our theme.
    4. You may see the same situation on our demo.
    5. I do not see the problem. Could you provide a screenshot?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 15:15

    Let me know when php version will be changed. Also, provide FTP access, so I could check theme files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 15:12

    You’re welcome!
    You need to upload Featured image for all your posts http://prntscr.com/gsrclw

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 14:32

    Sorry, a bit unclear for me, please provide screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 14:29

    Done. You may edit Prefooter medical and Footer medical static blocks. Set neede footer on site in Appearance > Widgets > http://prntscr.com/gsqp01.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 13:51

    Did you make changes in template files?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 13:40

    Hello,

    Please change PHP version to 5.6.
    After that provide screenshots of your problems and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 13:16

    I’ve checked the page and do not find internal links – https://prnt.sc/gspkb9
    Also, you need to add alt for images https://prnt.sc/gspl0a > http://prntscr.com/gspnur

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 13:13

    Hello,

    2. You may try something like following:

    $('#yourbuttonid').on('click',function(){
        $('.tab-switcher').eq(1).trigger('click');
    });

    where eq(1)– index of your tab.
    3. what exactly popup do you mean? Please provide screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 12:20

    I would recommend you try to use another currency plugin, because this one, do not have such settings and create the problem from this topic https://www.8theme.com/topic/product-price-configutations/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 12:15

    Hello,

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 12:13

    Hello,

    Check the revolution slider documentation
    https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
    These items http://prntscr.com/em5pdm
    Uncheck the Hide options in column settings http://prntscr.com/gsouq0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 12:07

    Use this code in Custom css for page:

    .vc_icon_element.vc_icon_element-outer .vc_icon_element-inner.vc_icon_element-size-lg .vc_icon_element-icon {
        font-size: 2.5rem;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:59

    Oh I see, I will pass this topic to our developers, you will be informed once they check your problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:56

    Change the previous code to:

    @media only screen and (max-width: 768px){
    .vc_grid-item.vc_clearfix.vc_col-sm-4.vc_visible-item, .vc_masonry_grid .vc_grid.vc_row .vc_grid-item {
        width: 33.33%;
        display: inline-block !important;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:46

    Hello,

    It requires additional customization, but customizations are not covered under our Support Policy.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:36

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:31

    We have updated theme. But your issue was not related to theme update.
    If you don’t know what are the error logs then contact your hosting provider to get this information.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:30

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 10:02

    Hello,

    Please try to disable WooCommerce Currency Switcher plugin.
    You can use the third-party plugin but we can’t guarantee compatibility with our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:57

    Hello,

    Please update theme https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/.

    After the update, you just need to synchronize translation files of the theme and woocommerce.
    Before this make sure that you placed translation files into wp-content/languages/themes folder with correct name https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for woopress theme).
    Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:52

    Hello,

    2. Please see screenshots http://prntscr.com/gsn3vm > http://prntscr.com/gsn3zn https://www.modernmarketingpartners.com/set-featured-products-woocommerce/, https://prnt.sc/fhj6vf.
    3. You can manage single product sidebar widgets from Appearance > Widgets > Single Product Sidebar http://prntscr.com/gsn5vz. Our offers is not a widget, these products are Up-Sells products (Theme Options > E-Commerce > Single Products > Location of upsell products > Sidebar).
    7. Edit Newsletter popup static block or provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:41

    Hello,

    By default to create mega menu you should chose design type – Mega Menu and number of columns for the first level.
    Please read this topic https://www.8theme.com/topic/mega-menu-6/ and doc https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 09:39

    – the categories and sub hasnt the same tree (plus and minus) layout in arabic.
    example http://jeenacom.com/product-category/men-ar/?lang=ar
    – the product detail page looks unorganized
    example http://jeenacom.com/product/%d9%83%d9%88%d9%85-%d8%af%d9%8a-%d8%ba%d8%a7%d8%b1%d8%b3%d9%88%d9%86-%d9%88%d9%86%d8%af%d8%b1-%d9%88%d9%88%d8%af/?lang=ar

    – will be fixed in next theme update.

    – not sure why the sort dropdown looks very old on both languages (english and arabic)
    example http://jeenacom.com/product-category/fragrances/men/

    – the same on the demo, so it is not a bug.

    Regards

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    Viewing 61,950 results - 61,921 through 61,950 (of 68,221 total)
Viewing 30 posts - 61,921 through 61,950 (of 68,221 total)
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