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Viewing 30 posts - 61,381 through 61,410 (of 68,222 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 13:59

    Hello,

    You may change this http://prntscr.com/h1dh1s in Theme Options > Styling > Custom css > http://prntscr.com/h1dhcw and http://prntscr.com/h1dhvy > http://prntscr.com/h1di7j

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 13:54

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 13:51

    You may use this code in Theme Options > Styling > Custom css:

    .testimonials-slider .item {
        padding: 0px;
    }
    .testimonials-slider .avatar-link img {
    	max-height: 70px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 13:23

    You describe another situation as in previous topic, and I do not think that it is a problem, but if I understand you right, you may try to edit royal/js/etheme.js file https://prnt.sc/h1cwma > https://prnt.sc/h1cxko to fix your situation.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 13:12

    Hello,

    Please make sure that this option is enabled http://prntscr.com/h1cshy and this one is unchecked http://prntscr.com/h1csqp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 13:05

    Hello,

    It is not possible to use a different logo for mobile devices.
    But you may try to upload logo that you want to display on mobile in Theme Options and add this code in Custom css to display another logo on all devices except mobile.

    @media (min-width: 480px) { 
    .main-header .header-logo {
        background-image: url(https://steigerhoutenmeubelcentrum.nl/wp-content/uploads/2017/09/banner.jpg);
        background-size: cover;
        width: 75% !important;
    }
    .main-header .header-logo img {
        opacity: 0;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 12:49

    Hello,

    Please go to Theme Options > Shop > Product Page Banner http://prntscr.com/h1cgx8

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 12:36

    Such effect is normal for page loading.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 12:32

    Hello,

    Please try to activate theme now.
    Note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 12:31

    Hello,

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 12:15

    Hello,

    I do not see problem. Please provide screenshot for better understanding. You may use such screenshot maker as Lightshot and provide screenshot link in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 12:12

    Hello,

    You need to enter your purchase code to activate new theme version in Theme Options and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/ (To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 12:02

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 10:23

    Hello,

    I’ve changed code http://prntscr.com/h1akzt to http://prntscr.com/h1al82 Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 10:05

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 10:03

    Hello,

    1. I do not see any problem with parsing javascript on my test site, for example, http://prntscr.com/h1a9pa > http://prntscr.com/h1a9sz in function.php of child theme (http://www.laplacef.com/2014/05/24/how-to-defer-parsing-javascript-in-wordpress/) > http://prntscr.com/h1aa0o.
    Please explain your problem in details.
    2. Do you use Remove Query Strings From Static Resources plugin to fix the problem?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 09:45

    Hello,

    You’re welcome!
    Please check your Home page now http://prntscr.com/h1a3ij > http://prntscr.com/h1a3mn

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 09:41

    Hello,

    I have disabled Smooth Scroll option in Ultimate > Smooth Scroll.
    Clear browser cache and check the site now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 09:31

    Hello,

    Please check if you created My Account page and set it in WooCommerce > Settings > My Account. If there everything is fine but you still have a problem, provide admin panel access.
    Also, enable default WooCommeerce theme Storefront and check if you get this problem when default theme is enabled.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 09:07

    Hello,

    Wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 09:05

    Hello,

    We need your FTP access (host, username, password) and wp-admin details (login and password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 09:03

    Hello,

    You may add this code in Theme Options > Styling > Custom css:

    .woocommerce-price-suffix {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 08:53

    Hello,

    Please read doc https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for royal theme) and use Loco Translate plugin to translate the theme.
    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 08:50

    Hello,

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 08:46

    Hello,

    You’re welcome!
    Go to Theme Options > General > Footer > Show footer demo blocks > Off, then go to Static Blocks create footer or edit that you already have > set it in Appearance > Widgets > Footer Area.
    To get VC editor shown for static blocks go to wp dashboard > Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 08:40

    Hello,

    At first, you need to update theme to 3.2 version that is compatible with latest woocommerce version –
    https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/ (To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 08:35

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 08:34

    Hello,

    Unfortunately, there is a compatibility conflict with WooCommerce Additional Variation Images plugin, you may try to disable the plugin and check the gallery. Woopress theme and the plugin use different carousel types that can’t work together. A fix for it requests a lot of additional customization in files. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
    You can either contact plugin author to get help or contact WPKraken team to make customization of theme files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 08:09

    Hello,

    Oh I see, seems it is our bug, that will be fixed in next theme update, as a temporary solution you may add this code in style.css:

    @media screen and (min-width: 1200px) {
    	.testimonials-slider .swiper-wrapper {
    	    width: 100% !important;
    	}
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 07:52

    Hello,

    You’re welcome!
    Try to clear all cache.

    Regards

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    Viewing 61,410 results - 61,381 through 61,410 (of 68,222 total)
Viewing 30 posts - 61,381 through 61,410 (of 68,222 total)
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