Forum Replies Created

Viewing 30 posts - 61,081 through 61,110 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2017 at 08:32

    Hello,

    You need update theme to latest version, also update all plugins https://www.8theme.com/download-plugins/
    after that you just need to synchronize translation files (use Loco Translate plugin) of the theme and woocommerce.
    Before this make sure that you placed translation files of theme into wp-content/languages/themes folder with correct name https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for legenda theme).
    Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2017 at 08:30

    Hello, @Ann Sanicola,

    Theme version 3.4 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).
    Latest plugins versions you may find here – https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2017 at 08:27

    My pleasure 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2017 at 08:26

    Hello,

    Make sure that all your plugins are latest versions https://www.8theme.com/download-plugins/
    However, if the issue persists please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2017 at 08:22

    Hello,

    Please try to use this code:

    .header-logo img {
        max-width: 500px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2017 at 08:19

    Hello,

    You need update theme to latest version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2017 at 08:18

    Hello,

    Please try to add this code in Theme Options > Styling > Custom css:

    .menu .nav-sublist-dropdown ul > li > a {
        font-size: 10px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 16:21

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 15:21

    You’re welcome!
    Fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 15:08

    You’re welcome!
    It difficult to say for now. Seems in update process weren’t upload all theme files correctly.
    We’ve simply uploaded new theme version via admin panel.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 15:03

    Hello,

    We’ve renamed theme folder and uploaded latest theme version. Please check your site now. You may delete old theme folder via FTP.
    Please note, that it is a bad practice to edit .php files via Theme Editor, if it is needed you can edit files via FTP.
    Also, we disabled RSS Importer plugin, because this plugin creates problem on your site. Sorry, we don’t provide support for 3rd-party plugins.
    Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.
    Also, you need update required plugins https://www.8theme.com/download-plugins/ (To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ ).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 14:58

    Hello,

    Fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 14:17

    Hello,

    Please read this topic https://www.8theme.com/topic/where-i-can-edit-a-theme/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 13:03

    Hello,

    To prevent losing translation after theme update you need to place translation .po and .mo files into the /wp-content/languages/themes/ folder, also I would recommend you use Loco Translate plugin to theme translation.

    Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file, after theme update. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed.

    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 12:58

    Hello,

    Please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 11:55
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 11:52

    Hello,

    It was my pleasure 🙂
    Please read our documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 11:18

    Hello,

    Please add this code in Theme Options > Styling > Custom css:

    .sidebar-widget.widget_product_categories .widget-title {
        background: red;
        color: white;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 09:29

    Hello,

    So is your problem solved? https://prnt.sc/h5mmjk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 09:05

    Please update woocommerce to 3.2.3 version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 08:55

    Hello,

    You may write Excerpt for post http://prntscr.com/h5m9fb

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 08:51

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 08:51

    Hello,

    The credentials are incorrect. Please check them.
    Did you read our documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade (2.4. Demo Content).
    What pages missing?
    Also please read this topic https://www.8theme.com/topic/demo-data/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 08:45

    Hello,

    Please describe the problem in details with screenshots and provide link to page with contact form.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 08:41

    Hello,

    You’re welcome!
    There is compatibility issue woocommerce and revslider. The problem doesn’t relate to our theme.
    You need to wait for solution the problem from woocommerce plugin or Slider Revolution plugin side.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 08:36

    Hello,

    You’re welcome!
    1. Please try to change Menu Font in Theme Options > Typography http://prntscr.com/h5m0ke
    2.

    .main-header .navbar {
        padding-top: 1em;
        padding-bottom: 1em;
    }

    3. Could you please provide wp-admin access in Private Content?
    4. Please read our documentation https://www.8theme.com/demo/docs/woopress/#!/0_footer
    5. Theme Options > Blog Layout.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 08:26

    Hello,

    Please try to change Image hover effect http://prntscr.com/h5lzcu

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2017 at 08:23

    My pleasure 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 17:08

    Hello,

    Please try to add this code in Theme Options > Styling > Custom css:

    .main-header .container-wrapper {
        padding-top: 1.2em !important;
        padding-bottom: 1.2em !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 17:05

    Hello,

    You need to add this code in custom.css

    .field-level-0, .field-level-1, .field-level-2, .field-level-3, .field-level-4 {
        display: block !important;
    }

    then inspect menu page, find an item with error and delete 0 value from Column width http://prntscr.com/h5cfqj, after clearing 16 fields, you will be able to save menu and delete the code.

    Regards

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    Viewing 61,110 results - 61,081 through 61,110 (of 68,227 total)
Viewing 30 posts - 61,081 through 61,110 (of 68,227 total)
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