Forum Replies Created

Viewing 30 posts - 61,111 through 61,140 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 16:55

    Hello,

    Please update Slider and WPBakery Visual Composer plugins https://www.8theme.com/download-plugins/
    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/
    Then check if the slider problem solves when you activate default theme?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 16:41

    Hello,

    Sorry, but in your child theme still persist a lot of code, please try to activate this theme and check Theme Options > Custom css, the same in parent theme.
    Do you plan to use the child theme?
    I’ve added code to remove slider in Custom css for page http://prntscr.com/h5c13a , but it is not the best solution, so please sort out the issue with Custom css that you have. Also, clear cache on server and site to be sure that problem doesn’t relate to cache.

    As I see your parent theme is the latest version, you also need to update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gzbjpp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 16:03

    Hello,

    Fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 15:53

    Hello,

    You need update theme https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
    and update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gzbjpp
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 13:25

    Hello,

    Available image size settings you may find in Settings > Media.
    Also, you may try to use another blog element on page http://prntscr.com/h5903o
    I would recommend you optimize post images – https://tinypng.com/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 13:14

    Please change the code to:

    @media (max-width:767px){
    	.post-type-archive .page-content > .row-fluid{
    		-webkit-box-orient: vertical;
    		-webkit-box-direction: reverse;
    		    -ms-flex-direction: column-reverse;
    		        flex-direction: column-reverse;
    	}
    }

    then clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 13:09

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Please try to disable all 3-rd party plugins and then check slider. Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 13:03

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Please see screenshot http://prntscr.com/h58pg1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 11:27

    Hello,

    Unfortunately, it is not possible for now to use Revolution sliders on woocommerce pages and this problem cant be solved from author theme side, you may see the same problem even with default WC theme – Storefront.
    To get shortcode go to slider settings http://prntscr.com/h57fp6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 11:22

    Hello,

    Please read this topic https://www.8theme.com/topic/xstore-news-page/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 11:00

    Hello,

    2. Do you have a solution to remove the revolution slider message? I never used it in this website but all of a sudden it’s displayed on mobile

    – I will be glad to help with it after solving misunderstanding with custom css, because, likely these problems are related.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 10:31

    Hello,

    At first, you need to sort out with custom css code, that you already have on your site, because you have code in Theme Options > Custom css of parent, in the same place of child theme, and in style.css file of your child theme, so I would recommend you transfer all this css custom code in Theme Options > Custom css of your child theme OR in style css file of child theme.
    Let me know once it will be done.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 10:06

    You’re welcome!
    If you’re happy with our service, don’t forget to rate us 5 stars in ThemeForest. 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 10:02

    Oh I see, please change previous code

    .main-header > .container {
        width: 100%;
    }

    to:

    .fixed-header > .container, .main-header > .container {
        width: 100%
    }
    .fixed-header-area .header-logo {
        width: 5%;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 09:57

    Hello,

    Please try to add this code in Custom css for mobile:

    .header-logo img {
        max-width: 65%;
    }
    .page-heading-slider {
        display: none;
    }
    

    3. Where did you add this code http://prntscr.com/h56a6y ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 09:45

    I do not see problem http://prntscr.com/h565bt Is it solved?
    Don’t forget to clear cache before checking custom css effect.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 09:42

    It was my pleasure 🙂
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 09:31

    Oh I see, please change previouse code to:

    .tax-product_cat .page-heading {
        background-color: #dc5958;
        background-image: url(link to breadcrumb-1.png image);
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 09:29

    Great. Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 09:18

    Hello,

    It would be better for me to see your site.
    Please try to add this code in Custom css for desktop:

    .main-header > .container {
        width: 80%;
    }
    .header-logo {
        width: 30%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 09:14

    Hello,

    You may upload breadcrumbs background image https://www.8theme.com/demo/xstore/wp-content/uploads/2016/05/breadcrumb-1.png, set color and effect in Theme Options > General > Breadcrumbs.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 09:05

    Hello,

    Please provide link to your site and screenshot to better understanding desired displaying.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 08:54

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Please provide wp-admin and FTP access in Private Content, so we could check the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 08:48

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Please add this code in custom.css:

    @media (max-width:767px){
    	body.archive.woocommerce .page-content > .row-fluid{
    		-webkit-box-orient: vertical;
    		-webkit-box-direction: reverse;
    		    -ms-flex-direction: column-reverse;
    		        flex-direction: column-reverse;
    	}
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 08:46

    Hello,

    Your changes in the file will be lost after theme update.
    Make sure that you use latest theme and plugins versions, after that you just need to synchronize translation files (use Loco Translate plugin) of the theme and woocommerce.
    Before this make sure that you placed translation files of theme into wp-content/languages/themes folder with correct name https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for royal theme).
    Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Please try to translate strings after synchronizing, if it won’t help, provide wp-admin and FTP access in Private Content, so we could check translation problem deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 08:38

    Hello,

    Thank you for purchasing our theme and for reaching us.
    To enable VC editor for static blocks go to wp-admin panel > Visual Composer > Role Manager > Post Types > Custom > tick “static block”,

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 08:33
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 08:30

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Please add this code in Theme Options > Styling > Custom css:

    .tax-product_cat .page-heading {
        background-image: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 08:28

    Hello,

    Please try to add this code in Theme Options > Custom css:

    .fixed-header .container {
        margin-top: 20px;
        margin-bottom: 20px;
    }
    .fixed-header-area.color-light .menu > li > a {
        padding-left: 20px;
        padding-right: 20px;
        font-weight: 600;
        font-size: 14px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2017 at 08:23

    Hello,

    It was my pleasure 🙂
    Feel free to ask if you have any other questions.

    Regards

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    Viewing 61,140 results - 61,111 through 61,140 (of 68,227 total)
Viewing 30 posts - 61,111 through 61,140 (of 68,227 total)
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