Forum Replies Created

Viewing 30 posts - 61,021 through 61,050 (of 68,227 total)
1 2 3 … 2,034 2,035 2,036 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 16:18

    Hello,

    1. Please check now http://prntscr.com/h7ddmi
    Please kindly open up new tickets for additional questions.

    Regards

    #176997 Copied In reply to: Travel webshop
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 16:07

    Hello,

    This topic will be closed because the first issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    #176992 Copied In reply to: Menu: Submenu is not displayed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 16:06

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    #176990 Copied In reply to: Drop Down Page Navigation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 15:58

    Do you mean that with default theme you have the same problem or you updated theme and all plugins without success?
    Could you please provide wp-admin access in Private Content?

    Regards

    #176988 Copied In reply to: Problems with variable products
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 15:54

    Hello,

    Hope you are having a nice day.
    Please check if the same issue persists only with our theme or with default Woocommerce Storefront theme too.
    Also, try to disable all 3-rd party plugins and then check.
    Let me know results.

    Regards

    #176986 Copied In reply to: Woocommerce terms & conditions link issue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 15:46

    Hello,

    Hope you are having a nice day.
    Please go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.

    Regards

    #176983 Copied In reply to: Menu disapires after update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 15:39

    Hello,

    1. Please read this topic https://www.8theme.com/topic/xstore-news-page/
    2. Please try to disable all 3-rd party plugins and then check reviews tab.
    3. You’re welcome!

    Regards

    #176982 Copied In reply to: Travel webshop
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 15:14

    Hello,

    You’re welcome!

    .header-type-18 .navbar-right, .header-type-18 .tbs {
    width: 28%;
}
.header-type-18 .header-logo {
    width: 46%;
}

    Regards

    #176979 Copied In reply to: Logo size
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 15:08

    You’re welcome!

    Regards

    #176978 Copied In reply to: not scrolling with mouse
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 15:06

    Hello,

    1. Please use this code:

    .no-comments {
    display: none;
}

    2. Make sure that reviews are enabled http://prntscr.com/h7c9gr.
    3. Theme Options > E-Commerce > Single Product Page > Show Next/Previous product navigation.
    Please kindly open up new tickets for additional questions.

    Regards

    #176977 Copied In reply to: Travel webshop
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 14:59

    Hello, @tganzerli,

    This problem should be fixed in latest theme version.
    Please create a separate topic and describe your problem in details.

    Regards

    #176975 Copied In reply to: Menu: Submenu is not displayed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 14:52

    Provide wp-admin access in Private Content.

    Regards

    #176973 Copied In reply to: Submenu font size
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 14:51

    Hello,

    1. It doesn’t relate to our theme functionality.
    2. You may create row with 3 columns and add in 1 and 3 columns 2 elements OR
    use create grid using Essential grid plugin and add it on page https://www.themepunch.com/essgrid-doc/essential-grid-documentation/
    for example, http://prntscr.com/h7byrt (http://prntscr.com/h7byz1 http://prntscr.com/h7bzcs http://prntscr.com/h7bzkr) also here you may create custom item skin http://prntscr.com/h7c0er https://www.themepunch.com/essgrid-doc/item-skin-editor/
    3. Here you may find our main recommendations https://www.8theme.com/reply/175787/
    Also, according to testing your site on https://gtmetrix.com/ your images aren’t optimised http://prntscr.com/h7c2so

    Regards

    #176972 Copied In reply to: Change checkout page, row layout.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 14:03

    Hello,

    Seems it works fine http://prntscr.com/h7begk Please check.

    Regards

    #176965 Copied In reply to: footer background color
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 13:59

    Hello,

    Please check the situation with default WC theme – Storefront. Let me know result.
    You use 3.0.2.1 theme version, it is old version, so please update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    #176964 Copied In reply to: Problems with variable products
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 13:32

    Hello,

    We are happy that problem solved.
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    #176958 Copied In reply to: startpage
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 13:17

    Seems your breadcrumbs are disabled, so please check Theme Options > General > Breadcrumbs > Breadcrumbs Style and enable breadcrumbs or Edit shop page > [8theme] Layout options > Breadcrumbs Style.

    Regards

    #176956 Copied In reply to: Product category page – need to include photo before text
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 13:06

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Could you please provide wp-admin access in Private Content?
    Please read about theme translation – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    #176955 Copied In reply to: Product category page – need to include photo before text
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 11:20

    Hello,

    Please try to disable all 3-rd party plugins and then check.
    Also, check Ultimate > Smooth Scroll settings.

    Regards

    #176953 Copied In reply to: not scrolling with mouse
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 10:42

    Hello,

    Please change this code 

    .menu-wrapper .menu > li:hover .nav-sublist-dropdown {
    background-color: #f8f4e7;
}

    to 

    .menu-wrapper .menu > li:hover .nav-sublist-dropdown, .item-design-dropdown .nav-sublist-dropdown ul > li .nav-sublist ul {
    background-color: #f8f4e7;
}

    Regards

    #176951 Copied In reply to: TYPOGRAPHY & NAVIGATION OPTIONS / COLORS / STYLES
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 10:00

    Hello,

    You may create own Footer using VC and set it in Footer Column 1 widget area http://prntscr.com/h784gu
    Go to Appearance > Widgets > add necessary content in Right/Left Copyrights widget area.
    Read more in our documentation https://www.8theme.com/documentation/docs/widgets-custom-widget-areas/ https://www.8theme.com/documentation/xstore/support/static-blocks/
    Please read about theme translation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    put your .po .mo file in /wp-content/languages/themes/ with correct names. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. Also, don’t forget to backup all the files before any update.

    I’ve deactivated WooCommerce Point of Sale plugin because it creates a problem in Theme Options functionality.
    Buttons images from screenshots you may change – https://prnt.sc/h78a32
    Feel free to ask if you have any questions.

    Regards

    #176950 Copied In reply to: Problem Editing menus footer and some images
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 09:38

    Hello,

    At first, you need update woocommerce and others your plugins to latest version.
    Then check the problem with default WC theme – Storefront. Let me know result.
    Also please provide a screenshot of the problem with the plugin when our theme is activated and your FTP access in Private Content.

    Regards

    #176948 Copied In reply to: Square plugin
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 09:28

    Hello,

    Please find and delete or change this code in Theme Options > Styling > Custom css:
    http://prntscr.com/h77x5q
    Also, access to your admin panel isn’t full so I can’t check your Theme Options to provide you detail screenshots.

    Regards

    #176947 Copied In reply to: Customizing the Handmade Home Page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 09:18

    Hello,

    Thank you for purchasing our theme and for reaching us.
    1. Did you create Registration page? Please read our documentation https://www.8theme.com/demo/docs/royal/#!/4_registration_page
    2. Seems it is our bug, it will be fixed in next theme update.
    As a temporary solution you may add this code in Theme Options > Custom css > Global custom css:

    .top-links {
	overflow: visible;
}
@media only screen and (min-width: 1200px) {
	.boxed .login-link .login-popup {
		left: -240px;
	}
	.boxed .login-link .login-popup:before {
		left: auto;
		right: 25px; 
	}
}

    remove this code after the theme update.
    3. Please read our documentation https://www.8theme.com/demo/docs/royal/#!/primary_menu and watch video https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Menu Set Up).
    4. Add 8theme – QR Code widget in Single product page Sidebar – http://prntscr.com/h77gaw

    Regards

    #176946 Copied In reply to: About hover login, register link, thumbnail on hover menu, QR CODES in product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 09:16

    Hello,

    Sorry but I do not see the problem. Do you mean this http://prntscr.com/h77rzi? If yes, it is a normal situation, try to add more than 2 products to see second column.

    Regards

    #176945 Copied In reply to: Single Product Page Problems
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 09:04

    Hello,

    1. I’ve sent ip to your email. Please check and provide wp-admin access in Private Content.
    2. You may find category page – https://prnt.sc/h77nkl or use [8THEME] Products element – http://prntscr.com/h77oif

    Regards

    #176944 Copied In reply to: Menu showing double items / Show 2 categories w products on two different pages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 08:55

    Hello,

    Please create a new topic for further your questions.
    1. Make sure that all your images on page are optimised – https://tinypng.com/
    2. Theme Options > Blog & Portfolio > Blog Layout > Enable views counter > Off.

    Regards

    #176943 Copied In reply to: header is too big
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 08:46

    Hello,

    At first, you need update theme and all plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Don’t forget to create backup of your files and database before starting update process!
    Then check translation, if the problem won’t be solved, please describe what exactly strings you cant translate.

    Regards

    #176942 Copied In reply to: Vilaparte webshop
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 08:33

    Hello,

    Please check now.

    Regards

    #176941 Copied In reply to: Cannot activate staging testing site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 08:31

    Hello,

    I’ve checked this problem on my test site and there is no such problem. Please try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

    Regards

    #176940 Copied In reply to: Static Block not refreshing
  • 1 2 3 … 2,034 2,035 2,036 … 2,273 2,274 2,275
    Viewing 61,050 results - 61,021 through 61,050 (of 68,227 total)
Viewing 30 posts - 61,021 through 61,050 (of 68,227 total)
1 2 3 … 2,034 2,035 2,036 … 2,273 2,274 2,275

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