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When I click the product's brand redirects me to one picture or one product

This topic has 7 replies, 3 voices, and was last updated 6 years, 5 months ago ago by Olga Barlow

raileanu.paul

Participant

November 6, 2017 at 08:55

Hello
I have a problem.
I have a shop and when I click the brand I am redirected to one product or one picture.
I know that in the past when I clicked the brand I was redirected to all the products under that brand.
For example when I click Koch Chemie I am redirected to one picture, and when i click Meguiar’s I am redirected to dark wax product.
Can u check please?

Please, contact administrator
for this information.

#176852 Copied Theme version: 4.11 WooCommerce version: 4.8.3

6 Answers

raileanu.paul

Participant

November 6, 2017 at 09:00

Now I see I get this error only when I click the product’s brand from the first page(index)

#176854 Copied

Rose Tyler

Support staff

November 6, 2017 at 11:14

Hello,

Please try to disable all 3-rd party plugins and then check.

Regards

#176875 Copied

raileanu.paul

Participant

November 6, 2017 at 13:06

Disabled everything, enabled one by one and the error is not there anymore. Weird

#176883 Copied

Rose Tyler

Support staff

November 6, 2017 at 13:10

Hello,

I am glad that issue was solved.
Please note that we don’t provide support for 3-rd party plugins as it’s out of our support scope.
Feel free to ask if you have any other questions.

Regards

#176884 Copied

raileanu.paul

Participant

November 6, 2017 at 13:25

I know u don’t provide support for 3rd party plugins but how could I know where the error comes from if I am not a tech guy? lol

Thank you very much!

#176887 Copied

Olga Barlow

Support staff

November 6, 2017 at 13:30

Hello,

It’s difficult to say if you enabled all the same plugins and everything works fine. Maybe it was the cache issue and some old files were cached.

Regards

#176890 Copied
Tagged: brand, product, themes, woocommerce, wordpress
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