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Topic: When I click the product's brand redirects me to one picture or one product

Tagged: brands

raileanu.paul

Participant

November 6, 2017 8:55 am

Hello
I have a problem.
I have a shop and when I click the brand I am redirected to one product or one picture.
I know that in the past when I clicked the brand I was redirected to all the products under that brand.
For example when I click Koch Chemie I am redirected to one picture, and when i click Meguiar’s I am redirected to dark wax product.
Can u check please?
Site URL: hidden
Theme version: 4.11
WooCommerce version: 4.8.3

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raileanu.paul

Participant

November 6, 2017 9:00 am

Now I see I get this error only when I click the product’s brand from the first page(index)

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Rose Tyler

Support staff

November 6, 2017 11:14 am

Hello,

Please try to disable all 3-rd party plugins and then check.

Regards

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raileanu.paul

Participant

November 6, 2017 1:06 pm

Disabled everything, enabled one by one and the error is not there anymore. Weird

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Rose Tyler

Support staff

November 6, 2017 1:10 pm

Hello,

I am glad that issue was solved.
Please note that we don’t provide support for 3-rd party plugins as it’s out of our support scope.
Feel free to ask if you have any other questions.

Regards

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raileanu.paul

Participant

November 6, 2017 1:25 pm

I know u don’t provide support for 3rd party plugins but how could I know where the error comes from if I am not a tech guy? lol

Thank you very much!

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Olga Barlow

Support staff

November 6, 2017 1:30 pm

Hello,

It’s difficult to say if you enabled all the same plugins and everything works fine. Maybe it was the cache issue and some old files were cached.

Regards

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