Hello @lassadmin,

Thank you for reaching out to us with your query.

Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best Regards,
8Theme’s Team

Hello Cagdask,

Thank you for contacting us and for using XStore.

1/ To assist you more effectively, could you kindly provide us with a video recording of the issue you are encountering?

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

Hello Julien,

Currently, the option you are looking for is not available. However, you are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hello Nicolo,

Thank you for reaching out to us with your queries regarding the optimization of your webshop using the XStore theme.

To enhance the speed of your webshop, we recommend the following strategies:

1. **Optimization Plugins**: Utilizing plugins specifically designed for speed optimization can significantly improve your site’s performance. We suggest using plugins like WP Rocket or W3 Total Cache. These plugins offer various features that can help compress and cache your site, making it faster.

2. **Image Optimization**: Images often account for most of the downloaded bytes on a web page. Using tools like Smush or ShortPixel, you can compress your images without losing quality, which in turn, speeds up the loading time.

3. **Clean and Optimize Database**: Over time, your WordPress database can accumulate unnecessary data. Using a plugin like WP-Optimize can help clean up your database by removing stale post revisions, spam comments, and other disposable data.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regarding hosting, the choice of hosting can dramatically affect your site’s speed and reliability. For the XStore theme, we recommend using a managed WordPress hosting provider that offers dedicated resources and advanced caching options. Some of the well-regarded hosting providers in this category include WP Engine, SiteGround, and Kinsta. These hosts are known for their robust performance and excellent customer support tailored for WordPress-based shops.
https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

We hope these recommendations help you optimize your webshop for better speed and efficiency. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello coffeedog,

Why don’t you do that?

Best Regards,
8Theme’s Team

Hello lassadmin,

Thank you for reaching out to us with your queries.

To address your first concern regarding the redirection after clicking the “Add to Cart” button, you can disable this feature by following these steps: WooCommerce > Settings > Products > Add to cart behavior.

For your second query about disabling the persistent ‘Add to Cart’ section at the bottom of the product page, please follow these instructions: go to Single Product Builder > edit template > delete Sticky cart element https://prnt.sc/fSqGWV_CF3MX

If you encounter any difficulties or if the options mentioned are not visible, please do not hesitate to contact us for further assistance. We are here to help ensure your experience with our theme is as smooth and enjoyable as possible.

Best Regards,
8Theme’s Team

Hello Furqan Zafar,

Thank you for reaching out to us with your query.

Theme Options > WooCommerce > Shop > Shop Page Layout > Toolbar > On.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Ahsalama,

Thank you for reaching out and choosing the XStore theme for your website. We appreciate you sharing your experience with us.

We understand the issue you’re encountering with the variation images not displaying correctly on your product pages. This can indeed be frustrating, and we are here to help ensure everything works smoothly for you and your clients.

To assist you better, could you please provide us with the correct wp-admin access and FTP access? Currently, we can’t log in.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

Hello ziga32,

We hope this message finds you well. Could you please ensure that all cache has been cleared? Additionally, we kindly request temporary wp-admin and FTP access to proceed further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

https://prnt.sc/VGW67BIdbHFm – please check how it works now.

Best Regards,
8Theme’s Team

Hello Lucas,

We appreciate your prompt response.

We kindly request that you select the primary category for your products and review the results https://prnt.sc/lzGJmJhHHVfu

Plugins can be downloaded from https://www.8theme.com/downloads/ (you can delete the old version and just install the latest).

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well. We are writing to inform you that we have implemented some updates to the “Categories Block” static block on your Shop page. To ensure that these changes are reflected on your end, we kindly ask that you clear all caches, including browser and plugin caches.

Please review the updated block at your earliest convenience and do not hesitate to contact us should you have any questions or require further assistance.

Best Regards,
8Theme’s Team

Dear @spirtx,

We have conducted tests without the custom CSS code and kindly request that you provide a video demonstrating the problem, along with the steps needed to replicate the issue. This will greatly assist us in addressing your concerns more efficiently.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello Hamil,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Hamil,

We appreciate your prompt response.

We have deleted the log file (WooCommerce > Statuc > Logs) and subsequently edited a page using Elementor. However, we encountered a new file displaying the same memory error. We kindly request that you contact your hosting provider, as they will be able to resolve this issue for you.

Best Regards,
8Theme’s Team