Please go to Dashboard > Themes > Install and activate the Storefront theme (it is free).
Best regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 12:20
Hello Julien,
Currently, the option you are looking for is not available. However, you are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.
If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 12:18
Hello Nicolo,
We do not endorse any specific hosting provider; we have merely listed some popular and robust options for your consideration. You are free to choose any hosting provider, but please ensure that the server meets the requirements specified in our documentation, which can be found here:https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 11:16
Hello Nicolo,
Thank you for reaching out to us with your queries regarding the optimization of your webshop using the XStore theme.
To enhance the speed of your webshop, we recommend the following strategies:
1. **Optimization Plugins**: Utilizing plugins specifically designed for speed optimization can significantly improve your site’s performance. We suggest using plugins like WP Rocket or W3 Total Cache. These plugins offer various features that can help compress and cache your site, making it faster.
2. **Image Optimization**: Images often account for most of the downloaded bytes on a web page. Using tools like Smush or ShortPixel, you can compress your images without losing quality, which in turn, speeds up the loading time.
3. **Clean and Optimize Database**: Over time, your WordPress database can accumulate unnecessary data. Using a plugin like WP-Optimize can help clean up your database by removing stale post revisions, spam comments, and other disposable data.
Regarding hosting, the choice of hosting can dramatically affect your site’s speed and reliability. For the XStore theme, we recommend using a managed WordPress hosting provider that offers dedicated resources and advanced caching options. Some of the well-regarded hosting providers in this category include WP Engine, SiteGround, and Kinsta. These hosts are known for their robust performance and excellent customer support tailored for WordPress-based shops. https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
We hope these recommendations help you optimize your webshop for better speed and efficiency. Should you have any more questions or require further assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 11:14
Hello Robert,
Thank you for reaching out and bringing this issue to our attention.
It appears that the warnings are being generated by the js_composer plugin. We kindly request that you ensure you are using the latest version of the WPBakery plugin. For detailed instructions on updating the plugin, please visit our guide at: https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 11:11
Hello coffeedog,
Why don’t you do that?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 10:45
Hello Julien,
Thank you for reaching out to us with your query. We appreciate your interest in enhancing the presentation of your product videos on your website.
Thank you for reaching out to us with your queries.
To address your first concern regarding the redirection after clicking the “Add to Cart” button, you can disable this feature by following these steps: WooCommerce > Settings > Products > Add to cart behavior.
For your second query about disabling the persistent ‘Add to Cart’ section at the bottom of the product page, please follow these instructions: go to Single Product Builder > edit template > delete Sticky cart element https://prnt.sc/fSqGWV_CF3MX
If you encounter any difficulties or if the options mentioned are not visible, please do not hesitate to contact us for further assistance. We are here to help ensure your experience with our theme is as smooth and enjoyable as possible.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 09:29
Hello Mohammed Abrar,
Thank you for reaching out to us with your concern.
We kindly request that you log in as an administrator through the /wp-admin/ page and temporarily activate the Storefront (default WooCommerce theme). Please then verify the login functionality via the ‘My Account’ page. Should the issue persist regardless of the theme activated, we recommend reaching out to WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 08:30
Hello Ahsalama,
Thank you for reaching out to us with your query.
Please provide FTP access, and desired translation strings.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 06:58
Hello Ahsalama,
Thank you for reaching out and choosing the XStore theme for your website. We appreciate you sharing your experience with us.
We understand the issue you’re encountering with the variation images not displaying correctly on your product pages. This can indeed be frustrating, and we are here to help ensure everything works smoothly for you and your clients.
To assist you better, could you please provide us with the correct wp-admin access and FTP access? Currently, we can’t log in.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.
Let us know the results.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 9, 2024 at 15:02
Hello coffeedog,
Thank you for reaching out to us with your query.
We noticed that you might be using Elementor to create content on your pages. If this is the case, please be informed that you can utilize the same editor for editing the content of your blog posts as well.
Could you please specify if there is any particular result or functionality that you are unable to achieve using the Elementor editor? We are here to assist you with any issues or queries you might have.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 9, 2024 at 13:40
Hello ziga32,
We hope this message finds you well. Could you please ensure that all cache has been cleared? Additionally, we kindly request temporary wp-admin and FTP access to proceed further.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 9, 2024 at 13:36
Hello tends2ir,
We recommend that you contact Mailchimp plugin support directly for assistance.
We hope this message finds you well. We are writing to inform you that we have implemented some updates to the “Categories Block” static block on your Shop page. To ensure that these changes are reflected on your end, we kindly ask that you clear all caches, including browser and plugin caches.
Please review the updated block at your earliest convenience and do not hesitate to contact us should you have any questions or require further assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 9, 2024 at 11:26
Hello Lucas,
Thank you for reaching out to us with your query.
Please provide temporary wp-admin and FTP access, and we will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 9, 2024 at 11:22
Dear @spirtx,
We have conducted tests without the custom CSS code and kindly request that you provide a video demonstrating the problem, along with the steps needed to replicate the issue. This will greatly assist us in addressing your concerns more efficiently.
Thank you for your cooperation.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
July 9, 2024 at 11:07
Hello tends2ir,
Thank you for reaching out to us with your concern regarding the Mailchimp form issue on your website.
We have deleted the log file (WooCommerce > Statuc > Logs) and subsequently edited a page using Elementor. However, we encountered a new file displaying the same memory error. We kindly request that you contact your hosting provider, as they will be able to resolve this issue for you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 9, 2024 at 10:24
Dear @spirtx,
We hope this message finds you well. We have conducted several test orders on your website using various browsers and devices, both as logged-in users and through incognito browser windows. We encountered no issues, and each order was successfully processed.
We kindly ask that you perform a similar check on your end. Should you encounter any problems, please provide us with a video demonstrating the products you attempted to purchase and the exact details you entered. This will enable us to accurately replicate your actions and troubleshoot any issues.
Thank you for your cooperation.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
July 9, 2024 at 09:56
Hello Hamil,
We appreciate your prompt response.
We have identified a memory error that is affecting your site, as detailed in the screenshot available at https://prnt.sc/AjR46iZnLoRo We kindly request that you contact your hosting provider to address and resolve this issue promptly.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 9, 2024 at 09:25
Hello Festigift,
We appreciate your prompt response.
Please try to add the next code in the functions.php file located in your child theme:
function etheme_update_cart_item_quantity() {
if ( ( isset( $_REQUEST['item_id'] ) && $_REQUEST['item_id'] ) && isset( $_REQUEST['qty'] ) ) {
global $woocommerce;
if ( $_REQUEST['qty'] )
WC()->cart->set_quantity( $_REQUEST['item_id'], $_REQUEST['qty'] );
else
WC()->cart->remove_cart_item($_REQUEST['item_id']);
}
WC_AJAX::get_refreshed_fragments();
}
If this doesn’t help, we need FTP access from you to check the issue more deeply.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 9, 2024 at 09:20
Hello,
Thank you for reaching out to us with your request.
You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.
If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.
