Hello Hamil,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern regarding the variation swatches not displaying on your shop page.

Please watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Festigift,

You provided incorrect wp-admin access https://prnt.sc/G-pSzO2NUmla and did not provide FTP access, which means we can’t check the situation on your site more deeply, unfortunately.

Best Regards,
8Theme’s Team

Hello Festigift,

Thank you for contacting us and for using XStore.

We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Should you need any assistance in creating these credentials, please do not hesitate to reach out to your hosting provider, who will be able to guide you through the process.

Thank you for your attention to this matter.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

Hello Javito,

Thank you for reaching out to us with your query. We appreciate you providing the screenshots to help us understand the issue better.

Regarding your difficulty in adding an inner section or creating two columns on the individual product page using Elementor, please read this article – https://elementor.com/help/inner-section-widget/ “Inner Section cannot be used within another Inner Section.”

The next way can be used to set 2 elements in a row – https://we.tl/t-21AqeuNxSV

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Kombajn88,

Thank you for contacting us and for using XStore.

1/ We have reviewed your page and confirmed that the border issue has been resolved. You can view the current status here: https://prnt.sc/GyJVO4a65N9c. Could you please confirm if you have made this adjustment?

2/ https://prnt.sc/KEE1ggABdTzO – templates are not set for products which means they can’t work. Settings from Theme Options > WooCommerce > Shop > Products Design works fine – https://prnt.sc/VOT76aHDn6-9

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

“But regarding the initial problem, I still hope to find a solution, thank you.” – the space issue was solved for your Shop page.

Best Regards,
8Theme’s Team

Hello shopsangam,

Thank you for reaching out to us with your concerns.

We kindly request that you review the following topic for detailed information: https://www.8theme.com/topic/dom-size-issue-in-pagespeed-and-footer-showing-in-pagespeed-are-diffrent/

Should you require personalized customization services, we kindly invite you to submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel This will enable you to engage directly with our team of technicians.
Please note that customization services are subject to additional charges. The precise amount will be determined after a thorough review of your specific requirements.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @Asmit Kumar Sah,

We appreciate your prompt response.

Please clear the cache and check how it works now.

Best Regards,
8Theme’s Team

Hello Aulakh, Sam,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/LTjHXrKXg3lA To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Warm Regards,
The 8Theme Team

Hello, @Asmit Kumar Sah,

We appreciate your prompt response.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello hafunerix,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

Best Regards,
8Theme’s Team

Hello Burak,

Please try to edit the product description using Elementor now (we’ve added an element to the single product layout https://prnt.sc/mNjuzetG5_Fe ).

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. We understand your concern about changing the theme without losing the existing data on your website.

Please be aware that if the previously installed demo content is not removed, there is a possibility that the new demo version may not be installed correctly on the existing site. We recommend performing a test on a staging site by creating a full copy of the current site.

Another solution can be using XStore Studio which allows to import sections from different demos https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello spirtx,

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team