We hope this message finds you well. Could you please downgrade the PHP version to either 8.1 or 8.2 and verify if this resolves the issue?
Thank you for your attention to this matter.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 11, 2024 at 10:21
Hello MEXESS,
Thank you for reaching out to us with your query.
We regret to inform you that we are currently unable to access your website. Could you please verify the site’s status on your end?
Regarding your query on customization, you may select the “Primary Attribute” by navigating to Theme Options > WooCommerce > Shop Elements > Variation Swatches in your site’s dashboard. To remove any unwanted content, you can apply custom CSS code.
We trust this information will be of assistance to you. Should you have any further questions, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 11, 2024 at 10:17
Hello Ahmed,
You’re welcome!
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 11, 2024 at 10:17
Hello Robert,
We appreciate your prompt response, but we can’t log in using credentials you provided – https://prnt.sc/nHHgN9Fx4ACs Please check.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 11, 2024 at 09:14
Hello Mohammed Abrar,
We suggested activating an alternative theme to ascertain whether your current issue is unrelated to our theme. For further assistance, we recommend contacting WooCommerce support at: https://wordpress.org/support/plugin/woocommerce/
Best regards,
8Theme’s Team
Rose Tyler
Support staff
July 11, 2024 at 08:49
Hello coffeedog,
Every article can be edited using Elementor separately.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 11, 2024 at 08:25
Hello, @lassadmin,
We appreciate your prompt response.
We apologize for any confusion caused. It has come to our attention that our builder is being used on your checkout page. Therefore, the mentioned notice from WooCommerce can be disregarded as everything will continue to function correctly.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
July 11, 2024 at 07:04
Hello mark.tina313,
Please be advised that we no longer offer Figma and PSD files as part of our service. We acknowledge that there may have been previous instances where such files were provided; however, we have since updated our policy and have removed all references to the provision of PSD and Figma files from our communications and offerings.
We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 11, 2024 at 06:53
Hello,
https://www.8theme.com/topic/lazy-loading-images-logo/#post-402541 – “Regarding the problem you’re experiencing with PHP version 8.2.2, we recommend clearing your cache as a first step to see if this resolves the issue. If the problem persists, please provide us with the specific device and browser you are using so we can investigate further and assist you more effectively.”
We’ve checked a few of your products and Adding to the cart works fine, for example -https://www.homeandsleepsolutions.co.za/product/legacy-2-division-2-action-console-recliner-sofa-embossed-leather/
Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 14:12
Hello Robert,
Could you kindly provide us with the URL of the page that contains the warnings? Additionally, we would appreciate it if you could grant us temporary access to the wp-admin panel.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 13:42
Hello, @Mark,
We hope this message finds you well.
Could you please confirm if you have attempted to disable the cache plugin to observe any changes in the functionality of the cart addition process?
Thank you for your attention to these matters.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 13:37
Hello Festigift,
We are pleased to learn that you have resolved the issue independently, without the need for our intervention.
We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.
To add Google Tag Manager (GTM) code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin(https://wordpress.org/plugins/wp-headers-and-footers/), or by editing the header.php or footer.php file.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 13:33
Hello Ahmed,
The text was changed on your site via Translation files for WooCommerce plugin.
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
July 10, 2024 at 12:43
Hello Ahmed,
Thank you for reaching out to us with your concerns.
2/ Did you edit this text via translation of woocommerce plugin, or by editing files, or using a 3rd-party plugin?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 12:30
Hello @lassadmin,
Thank you for reaching out to us with your query.
Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 12:29
Hello coffeedog,
Please provide the correct temporary wp-admin access.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 10, 2024 at 12:28
Hello Cagdask,
Thank you for contacting us and for using XStore.
1/ To assist you more effectively, could you kindly provide us with a video recording of the issue you are encountering?
2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
