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Viewing 30 posts - 60,661 through 60,690 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 11:17

    Or try to re-upload etheme.js and etheme.min.js files in legenda/js folder via FTP. I’ve sent files to your emails. Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 11:13

    Hello,

    Could you please provide screenshot for better understanding?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 11:10

    Hello,

    The problem relates to Massive addons plugin https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=71&filter=all#comment_18058302 so please temporary disable the plugin or wait for the plugin update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 11:06

    Hello,

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 10:59

    Sorry, without success – http://prntscr.com/hblrnb Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 10:55

    Hello,

    You need to activate Storefront theme on site and check the T&C, there the same situation as with our theme https://gyazo.com/f2633f0c04b6c34765aef422ade50295
    I am not sure why it works differently in Storefront Preview, as it relates to woocoomerce, you may contact woocoomerce support and ask why on the Preview and with activated Storefront theme the T&C works differently.
    However, to change the current functionality of the T&C you need to use some additional plugin or to make additional customisation in files.

    On your site, I see a message about outdated files http://prntscr.com/hblmvg, to fix it, you need rename legenda/woocommerce folder via FTP and upload the woocommerce folder from latest theme archive. Then check Dashboard > WooCommerce > Status > Templates http://prntscr.com/hblol4 if the problem will be solved, you can delete the renamed woocommerce folder.

    Please note, that before uploading theme files, you need to delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 10:05

    Hello,

    You’re welcome!
    1-2. Please provide screenshots for better understanding.
    3. You may set font settings in Theme Options > Typography > Page.
    If you want to change font size only for the element, you may add custom css code, for example, http://prntscr.com/hbl2x5 font-size: 16px;
    4. Please try to use this code in Global Custom css:

    @media (min-width: 1200px) {
    .content-page {
        width: 1300px;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 09:52

    Hello,

    Please clear cache and then check. If it won’t help, please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 09:48

    Hello,

    Seems it was a problem in blanco/woocommerce folder because I’ve renamed it and upload woocommerce folder from latest theme archive and the problem was solved https://www.ideedaprodurre.com/categoria-prodotto/sfilate/uomo-sfilate/colori-tessuti-uomo-sfilate/
    So you may check changes in old woocommerce files in parent theme folder or delete “_woocommerce” http://prntscr.com/hbkw93

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 09:34

    Hello,

    Please try to add this code in Theme Options > Custom css:

    .woocommerce-checkout .place-order {
        clear: both;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 09:28

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 09:27

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 09:12

    Hello, @agenciafaro, @buzzmg

    Please try to clear cache and then check http://prntscr.com/hbkhlf and http://prntscr.com/hbkhnt

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 09:08

    Hello,

    Please try to activate theme now.
    Note that may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 09:03

    Hello,

    I’ve created Home Boxed page and set it as Home page http://prntscr.com/hbke1z Please check.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 08:45

    Hello,

    We are happy to see that problem solved.
    We would be happy if you share your experience of using the product and the support quality you received. You can rate our product on Themeforest http://prnt.sc/d256m6 https://themeforest.net/downloads
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 08:44

    Hello,

    Could you please provide some screenshots of this problem to help me understand more?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 08:43

    Hello,

    Please use this code:

    .single-product #tab_reviews font font:last-child {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 08:36

    Hello,

    You need to update theme to 3.3 version https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 08:16

    Hello,

    I’ve passed the problem to our developers, but they can’t connect to your FTP. Please check it.

    Regard

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 16:33

    I’ve checked the “Terms and Conditions” area with Storefront theme – official WC theme and here we get the same result as with our theme. I see that with Storefront child theme it works as you want, but it only means that you may achieve needed result via additional customisation in files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 16:08

    Hello,

    Please give me full access to your admin panel.
    “Terms and Conditions” relate to woocommerce functionality and there is no option to open it in new window, also VC also doesn’t work in the “Terms and Conditions” window, even with the default theme.
    If you found out that it works fine with Storefront, please provide screenshot.
    Thanks in advance!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 15:24

    Oh I see, the problem caused by Massive Addons for Visual Composer plugin and the problem persist even with the default theme and standard elements of VC. So, until a new update of Massive Addons plugin will be released, you need to disable the plugin to be able to change colors for content elements.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 15:14

    Hello,

    Please note we don’t give guaranty for full theme compatibility with all 3-rd party plugins. You may disable Ajax “Add To Cart” option in Theme Options > Single Product Page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 15:07

    Please provide screenshot of element that you can’t change.
    Text of heading element you may change in settings – http://prntscr.com/hb91wv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 15:04

    Hello,

    Here available only “Place in header top bar” area. If you have CSS skills you may play around with styles and width of the area.

    To show an element on mobile only, you need to hide it on different devices https://wpbakery.atlassian.net/wiki/spaces/VC/pages/524299/Responsive+Settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 14:33

    Hello,

    You may add text element in Appearance > Widgets > Place in header top bar area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 14:30

    That is great thank you for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 14:10

    Hello,

    You’re welcome!
    Wish you the same.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:58

    Hello,

    I do not see the problem on your site, please see screenshot from our demo http://prntscr.com/hb7yvz. You may enable “Redirect to the cart page after successful addition” option in Woocommerce > Products > Display. Also, you may to disable Ajax “Add To Cart” option in Theme Options > Single Product Page.

    I would recommend you to change Fixed Header Text Color > Dark in Theme Options > Color Scheme.

    Let us know if you need any further assistance.

    Regards

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    Viewing 60,690 results - 60,661 through 60,690 (of 68,187 total)
Viewing 30 posts - 60,661 through 60,690 (of 68,187 total)
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