Forum Replies Created

Viewing 30 posts - 60,661 through 60,690 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 09:46

    Hello,

    Sorry for the delay due to the weekends.
    I do not see the code via inspector on your site, so please provide wp-admin access in Private Content.
    Thanks in advance!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 09:44

    Hello,

    I’ve created “Prefooter”, “Footer Bottom” and “Footer Top” static blocks. Please read our documentation https://www.8theme.com/demo/docs/legenda/#!/footer
    You can use MailChimp to create newsletter form:
    https://www.8theme.com/demo/docs/legenda/index.html#!/newsletters
    Also, check if you have large-resolution.css file in legenda/css folder. Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 09:18

    Hello,

    Sorry for the delay due to the weekends.
    Add the css code in custom.css file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 09:15

    Hello,

    You may add custom css code in Theme Options > Custom css.
    Please describe how I can recreate the problem on your site to give you example of css code. Also, provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 09:10

    Hello,

    Please check our documentation https://www.8theme.com/demo/docs/woopress/#!/5_registration_page
    We use default account page, so you need to have the My Account page with [woocommerce_my_account] shortcode and select it in Woocommerce > Settings > http://prntscr.com/hcqkws, if you also need to have the registration on this page > http://prntscr.com/hcqldy.
    Please provide me link to page where you have the problem with recover password.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:59

    Hello,

    Sorry for the delay due to the weekends.
    Please try to synchronize translation files, if it won’t help, please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:54

    Hello, @Blackbeard,

    Sorry for the delay due to the weekends.
    Please create a separate topic and provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:50

    Hello,

    Please provide link to your site and wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:48

    Hello,

    Please try to activate theme now.
    Note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:43

    Hello,

    We didn’t find compatibility problems. But don’t forget to create backup before starting the update process.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:37

    Hello, @buzzmg,

    Did you try to clear cache? Please see screenshot http://prntscr.com/hcq9ku

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:35

    Hello, @agenciafaro,

    Sorry for the delay due to the weekends.
    Please click on “File URL” button > Insert into Post, like http://prntscr.com/hcq962.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:27

    Hello,

    I am glad that you sorted out.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:26

    Hello,

    Hope you are having a nice day.
    Please check Theme Options > Footer > Footer Padding option.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:24

    Hello,

    Sorry for the delay due to the weekends.
    Please check the situation with Storefront theme – official WC theme. Also, please provide some screenshots of this problem to help me understand more.
    Thanks in advance!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:21

    Hello,

    Please provide a screenshot to help me understand more.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:19

    Hello,

    Please check Theme Options > Blog Layout.
    Comments are related to WordPress default settings and they can be disabled in WP Dashboard > Settings > Discussion and for each post in Posts > Edit needed post > disable “Allow comments” http://prntscr.com/bpei3p (to display the mentioned field check settings in Screen Options as shown on the screenshot http://prntscr.com/bpehvg ).
    Please read doc https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for royal theme) and use Loco Translate plugin to translate the theme.
    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2017 at 08:14

    Hello,

    You’re welcome! I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 20:59

    Please click on + and add row element and you will be able add needed elements inside the row, like http://prntscr.com/hbtw2a
    Here you may find more information – https://wpbakery.atlassian.net/wiki/spaces/VC/pages/4030510/WPBakery+Page+Builder+How+To+s

    Also, you need to update theme to 3.3 version https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 16:54

    Hello,

    Could you please provide some screenshots of this problem to help me understand more?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 16:36

    You may use such screenshot maker as Lightshot and provide screenshot link.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 16:16

    You’re welcome! I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 16:07

    This article can be useful to change the number in the tab name https://docs.woocommerce.com/wc-apidocs/source-function-woocommerce_default_product_tabs.html#1110-1147, but it would be better to contact woocommerce support for further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 15:29

    I’ve asked you about screenshot. You may use such screenshot maker as Lightshot.
    Or provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 15:27

    Did you have this functions woocommerce_default_product_tabs in files that you edited?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 15:24

    Please provide screenshot of code that you added.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 15:20

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 15:15

    Hello,

    It were elements in Appearance > Widgets > Left side top bar area. Please check now.
    Read more about widgets – https://www.8theme.com/documentation/docs/widgets-custom-widget-areas/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 15:11

    To remove the number you need to make changes in files, sorry but additional customisation in files is out of our support scope.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 14:38

    Oh I see, you are right, it can’t be correctly changed via custom css. I’ve deleted the previous code from Custom css.
    Did you make changes, in files, to change reviews form?

    Regards

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    Viewing 60,690 results - 60,661 through 60,690 (of 68,231 total)
Viewing 30 posts - 60,661 through 60,690 (of 68,231 total)
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