Hello, @Aulakh, Sam,

We hope this message finds you well. We have noticed that you are currently using version 9.3.14 of our theme. To ensure optimal performance and security, we kindly ask that you update your theme to the latest version.

Additionally, it appears that the name of the parent theme folder has been changed. Please note that renaming the parent theme folder prevents the theme from being updated automatically. We strongly recommend restoring the original name of the parent theme folder. You may choose any name for the child theme as per your requirements.

Should you prefer to maintain a custom name for the parent theme, please be aware that you will need to update the theme manually.

Thank you for your attention to these matters. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello Fernando,

Have you replaced “Products Grid” element with “Archive Products” on all your achieve page templates? Please provide the URL of page where filters don’t work with Archive Products instead of Products Grid.

Best Regards,
8Theme’s Team

Hello Nancy,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Nicolo,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Belen,

We kindly request that you attempt to activate the “Noindex” tag for the URL by navigating to Theme Options, then SEO, and finally, Enable SEO Settings.

We trust this guidance will be of assistance to you.

Kind Regards,
8theme team

Hello Donaceli,

Thank you for getting in touch with us.

Please read this topic – https://www.8theme.com/topic/sales-booster-not-working-fake-sales-popup-i-cant-activate-the-function/#post-401671

Best Regards,
8Theme’s Team

Hello Mohammed Abrar,

Thank you for reaching out to us with your request.

We are currently unable to access your website. Could there be an IP restriction or any other form of access limitation in place? Additionally, it would be helpful if you could provide us with temporary wp-admin access to facilitate our support.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello scrumgum,

Thank you for reaching out to us with your concern. We understand that you would like to have the “Ship to a different address” option unchecked by default to streamline your checkout process.

Please navigate to the Dashboard > WooCommerce > Settings > Shipping > Shipping Options section. On that page you’ll find the ‘Shipping destination’ setting, which allows you to control which checkout fields should be used.

Best Regards,
8Theme’s Team

Hello Arnan,

Thank you for reaching out to us with your query.

We kindly request that you update the theme and Core plugin by following the links provided below:
– Theme Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
(go to Dashboard > Updates > click Check again link)
– Plugins Update Guide: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please ensure not to update the WooCommerce plugin before updating the theme in future instances.

Best Regards,
8Theme’s Team

Hello Nicolo,

Thank you for reaching out to us

In this instance, you are free to use any of the slider elements.

Best Regards,
8Theme’s Team

Hello SOFIANE,

Thank you for reaching out to us with your request.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello Fábio,

Thank you for reaching out to us with your concern.

Upon reviewing your issue, we have confirmed that everything is functioning correctly. You can view the status here: https://prnt.sc/mBdfS-UtuRU. We kindly ask that you clear your browser’s cache to see if this resolves the issue.

Additionally, it would be helpful if you could provide a video recording of the actions you are taking and the problem you are encountering. This will assist us in better understanding the issue and providing a more accurate solution.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello MEXESS,

We appreciate your prompt response.

Please provide temporary wp-admin access, we need to check your settings.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. Integrating your WordPress store with SAP is a great step towards streamlining your business processes.

To facilitate this integration via APIs, you might consider using a custom-developed solution or a third-party plugin that supports such functionality. While we do not have a specific plugin to recommend that is tailor-made for 8theme products, there are several general plugins available that could be configured to meet your needs. Plugins like “WP All Export” and “WP All Import” might be useful, as they can handle complex data exchanges between systems. Additionally, consulting with a developer who has experience in creating custom API integrations between WordPress and SAP could provide a more tailored solution.

Please ensure that any plugin or custom solution you consider is compatible with your current version of WordPress and the specific features of your SAP system.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hello MEXESS,

We hope this message finds you well. We are writing to inform you that we are unable to access your site with the URL you provided. In order to assist you with the custom CSS code, we kindly request that you make your site accessible to us.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team