Forum Replies Created

Viewing 30 posts - 59,761 through 59,790 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 08:28

    Hello,

    Thanks for the topic. Hope you are having a nice day.

    Please go to Theme Options > General > Header Settings > Header overlaps the content > Off and check this screenshots of header settings from our Electronics demo http://prntscr.com/hqe9sn http://prntscr.com/hqe9xp http://prntscr.com/hqea1b. Make sure that you select http://prntscr.com/hqeac8 header type that includes the secondary menu.

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2017 at 08:27

    Hello,

    Hope you are having a nice day.
    You may use custom css code.
    I can’t check your site because of the maintenance mode. Can you, please, provide temporary admin panel access to check the site and help you?
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 17:14

    Hello,

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 17:11

    You’re welcome 🙂
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 17:05

    Hello, @Johnni Grenaa-Due

    Please check if you use latest slider plugin version https://www.8theme.com/download-plugins/ and update the plugin if it is needed https://www.8theme.com/faq/ (How to update plugins included in theme?).
    We’ve sent the slider zip file to your registration email, you may simply import it
    https://www.8theme.com/demo/docs/lifestyle/#slider
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 16:20

    My pleasure 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 16:11

    Hello,

    You need to update Visual Composer and Massive Addons for Visual Composer plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 15:59

    Yes, seems you re-saved changes.
    So now you need to type the code manually from screenshot https://prnt.sc/hq3315 and select background color in row settings http://prntscr.com/hq3e7r.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 15:48

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 15:43

    Hello,

    Please read our documentation https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 15:41

    I’ve changed custom css code http://prntscr.com/hq3315. Please check now http://prntscr.com/hq3387

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 14:17

    Please follow the instruction of my previous reply.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 13:43

    Hello,

    At first, you need to check if such functionality will work fine with default WC theme – Storefront.
    Also, your question relates to additional customisation, looks like it outside our theme default functionality.
    We are theme support. We could help you with issues related strictly to our theme https://themeforest.net/page/item_support_policy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 13:35

    Hello,

    You need to contact your hosting provider support and ask them to increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M

    and ask them about credentials to FTP.
    Read more – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 13:25

    Hello,

    Did you make a backup before the update?
    Here you may find instruction for theme update https://www.8theme.com/reply/178206/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 11:36

    Hello,

    We have 3 types of buttons on our site – light (for example http://prntscr.com/hdcwhy), dark (for example http://prntscr.com/hdcwxi), active (for example http://prntscr.com/hdcx3r).
    You may use Theme Options > Styling -> Content > Customize buttons to change styles of your buttons http://prntscr.com/hdcxly.
    If these settings don’t work for “Add to cart” button, likely it is effect of custom css code, so please provide me link to your site so I could check it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 11:11

    Hello,

    Did you change wp-admin access? Your site is under maintenance mode, so we need credentials to be able to see it and give appropriate css code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 11:06

    Hello,

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 10:36

    Hello,

    You’re welcome!
    Could you please provide a screenshot for better understanding what exactly result do you want to achieve?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 10:19

    Hello,

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 10:09

    Hello,

    Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/demo/docs/woopress/#!/external_plugins) and then check the problem.
    If you can’t save the menu options likely you reached limit http://sevenspark.com/wordpress/menu-item-limit. Try to increase PHP max input vars limit to 8000 or 10000.
    If the problem won’t be solved, provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 10:01

    Hello,

    If you want to use the form only on Home page, you may add this code in Custom css for page http://prntscr.com/hpy7rw:

    .mc4wp-form-fields input {
        display:  inline-block;
    }
    .mpc-mailchimp.mpc-submit--small input[type="submit"] {
        padding: 10px 16px;
        margin-left: 10px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 09:53

    Hello,

    Please ask your hosting provider to make sure that file_get_contents, wp_remote_get(), wp_remote_post() functions are enabled on your server.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 09:44

    Hello,

    You’re welcome!
    Please describe your problem in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 08:04

    Hello,

    You may use custom css code, for example, add this code in Theme Options > Styling > Custom css:

    .single_add_to_cart_button {
        min-width: 100px;
        height: 2.3em;
        line-height: 2.3rem;
    }

    Also, on site that you provide I see this notice http://prntscr.com/hpwxdk, so enter your purchase code in Theme Options activate the theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2017 at 07:55

    Hello,

    Try to re-upload slider files https://www.8theme.com/download-plugins/ via FTP or provide us wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2017 at 17:01

    Hello,

    The wp-admin credentials are incorrect. Please check them.
    Also, provide a screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2017 at 16:13

    Hello,

    I’ve checked your account information and saw that your code is not associated with buyer http://prntscr.com/hpmbgj. Please contact Envato support (with your purchase code) to get the buyer.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2017 at 16:07

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2017 at 16:02

    Hello,

    Is it strange, I can’t recreate the problem on our test site. Please try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
    Also, update theme to latest version.

    Regards

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    Viewing 59,790 results - 59,761 through 59,790 (of 68,187 total)
Viewing 30 posts - 59,761 through 59,790 (of 68,187 total)
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