Forum Replies Created

Viewing 30 posts - 59,431 through 59,460 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 15:01

    Hello,

    Do you have this problem only with our theme or even when a default WC theme – Storefront activated on your site?
    You use a lot of different plugins, try to disable all 3-rd party plugins > clear cache and check site one more time.
    Also, you may see this as result of testing your site http://prntscr.com/hz0357, so check your robots.txt file (these articles can be useful https://www.ostraining.com/blog/general/google-mobile-robots/ https://mor10.com/robots-txt-might-be-ruining-your-mobile-friendly-ranking-with-google/ ).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 14:51

    My pleasure 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 14:34

    Hello,

    This problem occurred because of large number of menu items. Yes, it will be fixed in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 13:57

    Hello,

    2018/01/11 10:05:17 [error] 1007#1007: *1 FastCGI sent in stderr: “PHP message: PHP Warning: sprintf(): Too few arguments in /www/bigproject1_860/public/wp-content/plugins/yith-woocommerce-wishlist/includes/class.yith-wcwl-admin-init.php on line 1053” while reading response header from upstream, client: 62.38.110.96, server: bigproject1.kinsta.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7-fpm-bigproject1.sock:”, host: “bigproject1.kinsta.com”, referrer: “https://bigproject1.kinsta.com/wp-admin/”

    – this doen’t not relate to theme, as you may see in text of the error, it relates to plugin file.

    New products do not appear in the websites main page https://bigproject1.kinsta.com/ (ΝΕΑ ΠΡΟΙΟΝΤΑ -tab)

    – in settings of your Products element – http://prntscr.com/hyz246 We have the problem with this type, and it doesn’t relate to the error that you provided. This problem will be fixed in next theme update. Sorry for the inconvenience.

    Caching plugins of our host (Kinsta) conflict.

    – please describe this problem in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 13:32

    Hello,

    1.
    .header .wpml-ls-statics-shortcode_actions .wpml-ls-current-language a {pointer-events: none;}
    2.

    .mobile-nav #lang_sel_list .wpml-ls-current-language a {
        color: white !important;
        pointer-events: none;
    }

    About changes, it would be better to contact the plugin support. If previous code does not work after the update, it means that some classes were changed. Please change old css code to new.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 13:19

    Dear Nico313,

    You’re welcome!
    Please, clear cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 13:17

    Hello,

    .single-product-page .product-info .tagged_as,.single-product-page .product-info h4 {
        display: none !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 13:12

    In the style.css file via FTP I see this code http://prntscr.com/hyyfhd but on your site via inspector, you may see http://prntscr.com/hyyfrh, so it looks like cache effect. Do you have any server cache?
    Also, in this case, you may add css code in Custom css for page field https://prnt.sc/hyyi6a

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 11:57

    Hello,

    Please describe changes that you lose after theme update in details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 11:53

    I can’t check slider settings http://prntscr.com/hyxfl0 please change accesses or role for this user.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 11:49

    Hello,

    Do you use latest version of wishlist plugin? What version of woocommerce do you use?
    Where you get these errors and could you provide a screenshot of it?
    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 11:43

    Hello,

    I hope you are well today and thank you for your question.
    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 11:36

    Hello @Nico313,

    We’ve sent etheme.js and etheme.min.js files to your registration email. Please replace these files in legenda/js folder via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 11:34

    The code works fine, but you changed banners, so the code also needs to be changed, for example, http://prntscr.com/hyx7ku please try to do this.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 11:30

    Please delete code that you added. I’ve added custom css code in Custom css for checkout page http://prntscr.com/hyx61m so clear cache and check the page now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 10:56

    Hello,

    We’re glad to hear that your issue was solved.
    Have a nice day!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 10:49

    Dear Hilarygai,

    Also, make sure that “Mobile menu” marked in Appearance > Menu > Menu Settings > Display location http://prntscr.com/hywmwt.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 10:39

    On your home page you have 2 banners, to change align of text on this one http://prntscr.com/hywfyb was added extra class http://prntscr.com/hywgah
    To change the position of text block, you may use, for example, this code http://prntscr.com/hywhax

    .banner-inner {
        margin-top: 7%;
    }
    

    (add this in style.css of child theme and do not forget to clear browser cache before checking result).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 10:12

    Looks like it was browser cache, I’ve cleared it and the code from style.css file of child theme works fine https://prnt.sc/hyw593

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 10:08

    I do not see the banner on your Home page, please provide me link to page with this banner.
    Also, I can’t login to your Dashboard, check credentials and please provide correct one.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 10:03

    Hello,

    Please try to add this custom css code in style.css file of child theme:

    #billing_company_field, #shipping_company_field {
        clear:both;
    }
    .woocommerce-checkout-review-order-table .order-total .includes_tax {
        display:block;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:55

    Unfortunately, I can’t login to your wp-admin. Please check credentials, and make sure that the child theme activated in your site, because of I can see the custom code in style.css file of child theme bat the code is not visible on your site (checked via inspector tools). If you use a cache plugin, please clear the cache also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:47

    Hello,

    We still have the problem with connection to ftp, but some problems were solved via your admin panel.

    The SSL problem was caused by image, we have re-uploaded it, so the problem should be resolved. Please check.

    About “admin-ajax” problem, we’ve sent etheme.min.js and etheme.js files to your registration email. You need to re-upload these files in classico/js folder.

    we have multiple errors: [DOM] Found 2 elements with non-unique id (searchform on every page and some more double id’s on checkout page).

    – this problem will be fixed in next theme update, it is not a critical error so you may simply ignore it until the theme will be updated.

    And the checkoutproces and add to cart is not functioning, double (or more on refresh!) proceed buttons in checkout page, when adding a item to cart, cart is empthy sometimes after clicking to cart button in header.

    – I can’t re-create the problem on cart page. About checkout page looks like this is effect of some additional plugin, so try to disable all 3-rd party plugins and then check the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:35

    To find out a needed class, you may simply inspect the page using devtools in chrome browser https://developers.google.com/web/tools/chrome-devtools/inspect-styles/
    If you will need some help with css code, please provide a screenshot for better understanding what exactly needs to be changed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:28

    Please try to add this code in style.css file of your child theme:

    .main-nav .menu-main-menu-container {
        float: right;
        margin-right: 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:18

    My pleasure 🙂
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:13

    Hello,

    I hope you are well today and thank you for your question.
    We’ve fixed it. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:12

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:11

    Hello,

    Please check now http://prntscr.com/hyve74
    To be able to see changes, you need to add or to remove some product from cart to re-upload cart element.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 08:57

    Hello,

    Do you use CDN or Cloudflare?
    Seems Chrome and FF browsers block some scripts of Cloudflare. Sarafi does not do this and your site looks fine.
    Contact Cloudflare support to fix the problem.

    Regards

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    Viewing 59,460 results - 59,431 through 59,460 (of 68,223 total)
Viewing 30 posts - 59,431 through 59,460 (of 68,223 total)
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