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Viewing 30 posts - 59,101 through 59,130 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 14:32

    Hello, @seomar

    1. You can edit our default form only in the file https://www.8theme.com/demo/docs/royal/#!/5_contacts_page
    Also, you can create your custom contact form using “Contact Form 7” plugin.
    2. Please describe the desired result in details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 14:26

    Hello,

    Edit text content of the page and add images of flags.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 14:06

    Hello, @seomar

    This error relates to some plugin. I’ve checked your plugins and see that you use old version of Screets Live Chat, you need to delete the old version and activate latest plugin version http://prntscr.com/i4es03

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 13:40

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 13:23

    To enable VC for the static block go to Visual Compose > Role Manager > Post type > Custom > choose static blocks http://prntscr.com/i0qj3c

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 13:21

    Hello,

    Make sure that you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    The wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 13:19

    I’ve re-saved Theme Options. Please check your site now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 13:12

    Hello,

    Please read this article https://docs.woocommerce.com/document/fixing-blurry-product-images/ To change the size of the product images go to WooCommerce > Settings > Product > Display > Image settings + don’t forget to regenerate thumbnails after changes (use Regenerate thumbnails plugin).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 13:07

    Hello,

    You’re welcome!
    Yes, it is normal behavior. There is a limit to show 3 products in cart popup.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 11:11

    Hello,

    1. You may do this in the file of the parent theme, because of this also will be changed in next theme update.
    2. Unfortunately, we can’t recreate the problem. I’ve checked your site on different mobile devices and browsers and looks like the menu works fine.
    Please try to clear browser cache and check the menu one more time. Try to check the problem on another device.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 10:49

    Hello,

    We’ve created the child theme, updated some plugins and uploaded new theme version. Please check your site now. Your old theme was renamed, so if all works fine, you may delete “IDstore-old” theme via admin panel > Appearance > Themes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 10:09

    Hello,

    1. Use this code in Theme Options > Styling > Custom css:

    .footer-bottom #gtranslate-2 {
        float:  right;
    }

    2. Edit woocommerce files in our theme and add the class where this is needed (we recommend making changes in the child theme https://codex.wordpress.org/Child_Themes because you’ll lose all modifications after each theme update)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 09:50

    Hello,

    You may try this plugin https://wordpress.org/plugins/woocommerce-checkout-manager/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 09:45

    Hello,

    Please provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 09:41

    Hello,

    Please check your shop page (The store) and registration page (Thanks for join us!) now. Note that you need to check the registration page when you is not login, because of this page is not visible when the user is loginned.
    Custom Permalinks plugin created the problem with redirects on your site, so we’ve disabled this plugin. All works fine without this plugin.
    Spot page is a specific page. If you add some content on this page, this will be displayed above the default content of products. Laoyt of this page you may change via Theme Options > Shop and Products Page Layout.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 09:14

    Hello,

    I do not see details in this post. Please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 09:11

    Hello,

    I’ve checked your site and do not see the problem http://prntscr.com/i4aq0k
    Have you sorted out? If not, try to clear cache and check logo in footer one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 09:04

    Hello,

    Thanks for the topic.
    You need to disable Ajax add to cart option in Theme Options > E-commerce > Single Product Page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 09:03

    Hello,

    Please note that your query requests additional customization which is beyond our basic support scope.
    But you may try to achieve the needed result in such way:
    create structure xstore-child/woocommerce/single-product and file price.php
    the content of this file should be at first like woocommerce default content -> https://github.com/woocommerce/woocommerce/blob/master/templates/single-product/price.php
    then replace this http://prntscr.com/i4alr4 with

    global $product;
    $price = $product->get_price_html();
    if ( $product->get_type() == 'grouped') {
    	$children = $product->get_children();
    	$price = 0;
    	foreach ($children as $key => $value) {
    		$_product = wc_get_product( $value );
    		$price += $_product->get_price();
    	}
    	$price = get_woocommerce_currency_symbol( '' ) . ' ' . $price;
    }
    ?>
    <p class="price"><?php echo $price; ?></p>

    http://prntscr.com/i4am0f

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:58

    Hello,

    1. Likely you simply need to synchronize translation files.
    Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed.
    If the problem won’t be solved even after synchronization, please provide wp-admin and FTP access in Private Content.
    2. Great.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:55

    Hello,

    Please see screenshot http://prntscr.com/i4ajsh

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:52

    Hello,

    Please change this code

    .header-wrapper.header-advanced .header-search.act-default #searchform .btn:before {background-color: #00acec;}
    .header-wrapper.header-advanced .header-search.act-default #searchform .btn:hover {background-color: #12090D;}

    to

    .header-wrapper.header-advanced .header-search.act-default [role="searchform"] .btn:before {
        background-color: #00acec;
    }
    .header-wrapper.header-advanced .header-search.act-default [role=searchform] .btn:hover {
        background-color: #12090D;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:46

    Hello, @hfie

    Try to disable all 3-rd party plugins, clear cache and check if the problem will be solved.
    Please create a separate topic for your problem and provide temporary wp-admin access in Private content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:41

    Hello,

    I’ve checked your site and see http://prntscr.com/i4adng There using the old or new file?
    Please explain the desired result of displaying.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:26

    Hello, @codeexist

    Done. Please check email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:24

    Hello,

    Please add this code in Theme Options > Custom css:

    .footer-product a, .show-quickly {
        color: white;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:20

    Hello, @seomar

    You’re welcome!
    It was a temporary solution for your problem. The element is old, so change this to the new one, and all will be fine even after theme update.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:16

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:15

    Ok. I will close this topic.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:14

    Hello,

    You’re welcome!

    Regards

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    Viewing 59,130 results - 59,101 through 59,130 (of 68,223 total)
Viewing 30 posts - 59,101 through 59,130 (of 68,223 total)
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